Mystery Shopper

Was the restaurant clean and tidy from the outside?

Was the inside of the restaurant clean and tidy on entry?

How many tills were active when you visited?

Did the cashier or host engage with you before placing your order?

Did the cashier smile during your visit?

Were you asked if you had visited Wingstop before?

Were you asked if you had any allergens?

Could the cashier explain specific flavours when asked at the point of ordering?

Did the server try to upsell any items at the point of ordering?

If you asked the crew member about the calorie and nutritional information, did they direct you to scan the QR code or the website?

Was your order repeated back to you at the time of order?

When you were handed your order, did the crew member acknowledge you in a friendly manner and highlight the items by name and flavour?

Was everything available on the menu? If no, what was not available?

Did you receive your order within 11 minutes of the 'closed' time at the bottom of the receipt?

Was your order correct and prepared as you had requested?

Did you receive a table tent when you placed your order?

Within 5-10 minutes of your meal arriving, did a crew member come over to follow up and ask if everything was ok with your order?

Was the table tent taken away after you received your check-back?

Was your order correct, well-presented, and at an appropriate temperature?

When ordering your freestyle drink or milkshake, were you given a cup?

Were all drinks available from the Freestyle drink machine?

Was your freestyle drink appropriately carbonated, with ice available if desired?

Was your table cleared promptly once you had finished your meal?

Were tables being kept clean and tidy by crew members during your visit?

Were napkins and cutlery stocked and available in the restaurant area during your visit?

Was there music playing?

Were all screens on, clean, and displaying brand-specific content?

MYSTERY SHOPPER QUESTIONS

Were the toilets clean, tidy and well stocked? - yes|no|not-applicable

Were all customer areas clean and tidy, with tables and floors free of debris and rubbish? - yes|no|not-applicable

Did any one member of the team stand out for providing memorable service? - yes|no|not-applicable

Based on your overall experience, would you return? - yes|no|not-applicable

On a scale of 1-10, how happy would you be to recommend Wing stop to friends and family? - number

How would you rate your meal in terms of value for money? - text