Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
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Did the CSR answer within 2 rings?
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Did the CSR use the correct phone script upon answering? Thank you for choosing Domino’s, my name is …………… how may I help You?
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Caller to ask: Can I place an order please? Did the CSR ask if the order was for collection or delivery?
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Inform the CSR the order is for collection. Did the CSR then request payment is taken at the end of the order via the Sum Up Payment Link and explain the process correctly?
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Did the CSR then proceed to ask for a name and telephone number?<br>
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Did the CSR follow GDPR legislation regarding if the customer number was already stored in the system that the number wasn't stated out loud by the CSR <br>
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Did the CSR kindly next ask what would you like to order?<br>
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Ask the CSR for a pizza with ham or similar. Did the CSR then offer a large pizza?<br>
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Accept a large pizza. Did the CSR then ask if you like to make that a Stuffed Crust for only £2.50 ? <br>
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At this point do not ask for any further items, ensure the CSR asks the questions. Did the CSR then ask if you would like a second pizza? <br>
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<br>Decline a second pizza. Did the CSR then proceed to professionally upsell at least 2 further items?
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Except an item or 2. Did the CSR then proceed to repeat the order back?
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Did the CSR confirm the total?<br><br>
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Did the CSR finally confirm the approx. time the order would be ready in?
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Did the CSR speak clearly using please and thank you?
