Operations Evaluation Report - Self OER Form 2023

• Site conducted

  Select

• Store Number

• Store Name

• Date and Time

  Date

• Evaluator

• Store Manager

• Manager In Charge

• Franchisee

• Location
  Address

Food Safety Section

• Refrigeration and proper temperatures maintained

  Yes

  No

  N/A

• Products within shelf life

  Yes

  No

  N/A

• Proper hand washing procedures

  Yes

  No

  N/A

• Sanitation procedure followed

  Yes

  No

  N/A

• Proper cooking temperatures of food

  Yes

  No

  N/A

• 4-6 weeks pest control service in place

  Yes

  No

  N/A

Great/Remake

• Rim

  Great

  Remake

• Size

  Great

  Remake

• Portion

  Great

  Remake

• Placement

  Great

  Remake

• Bake

  Great

  Remake

• Size

  Small

  Medium

  Large

  Other

• Specify

• Crust

  HT

  SC

  TC

  Other

• Specify

• Toppings

• Comments

Product Section

• Dough properly managed

  Yes

  No

  N/A

• Bread products properly prepared

  Yes

  No

  N/A

• Approved products and procedures

  Yes

  No

  N/A

• All sides properly prepared

  Yes

  No

  N/A

• Adequate PRP to handle expected sales volume

  Yes

  No

  N/A

Service

• Average Delivered Time

• Late Deliveries Over 45 Minutes

• Single Bag Runs%

• Score out of 25 available points

• Service Manipulation Threshold

• Order Take Time >6 min (>10%)

• Load Time 0-1 (>25%)

• Negative Wait (-2 to 0 >15%)

• OTD <5 Minutes (>5%)

• Runtime 0-5 (>5%)

• Runtime 0-10 (>15%)

• Instore Timed Orders (>5%)

• Reassigns (>5%)

• Average Delivery Time Inaccuracies

  Yes

  No

• % Singles Inaccuracies

  Yes

  No

Brand Image

• Team Members in Proper Uniform Attire

  Yes

  No

  N/A

• Store interior clean and in good repair

  Yes

  No

  N/A

• Customer area and view clean and in Good Repair

  Yes

  No

  N/A

• Outside entry are clean

  Yes

  No

  N/A

• Baking equipment approved, clean and in good repair

  Yes

  No

  N/A

• Delivery bags clean, functioning, in good repair

  Yes

  No

  N/A

• Grooming Standards Maintained

  Yes

  No

  N/A

• Signage & Menu current, displayed correctly, clean & good repair

  Yes

  No

  N/A

• Walk-in cooler clean and working properly

  Yes

  No

  N/A

• Makeline approved, clean and properly working

  Yes

  No

  N/A

• Delivery vehicles represent positive brand image

  Yes

  No

  N/A

Safety and Security

• Drivers making drops, not exceeding £15 or €50

  Yes

  No

  N/A

• Caller ID Working and Security Call Backs Made

  Yes

  No

  N/A

• Safe utilized, secured and working

  Yes

  No

  N/A

• Front till in compliance - No more than £100 or €200

  Yes

  No

  N/A

• Safety belts/equipment in use and driving safely

  Yes

  No

  N/A

Extremes

• Dough: sheeted in use/Extremely under proofed/Expired by 5+ days

  Yes

  No

• Dating: Multiple expired products: 5+ items/Redating/Expired 5+ days

  Yes

  No

• Temperatures: makeline/Cold Cooler + 8°C (5°C in ROI)

  Yes

  No

• Other Extreme

  Yes

  No

• Extremely Dirty store/store in disrepair

  Yes

  No

• Extreme Uniform/Grooming issues

  Yes

  No

• Rodents, Insects and Pest Control - this is automatically applied if question scored in Food Safety Section as Extreme

  Yes

  No

Temperatures

Bin Cabinet Walk In Coke Ice Cream

• Extra Units

Sign Off

• Name and Signature

  Sign