Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
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Did the CSR answer within 2 rings?
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Did the CSR use the correct phone script upon answering? Thank you for choosing Domino's, my name is ……….. how may I help you?
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Caller to ask: can I place an order please? Did the CSR ask if the order was for collection or delivery?
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Caller to state delivery. Did the CSR then politely inform you that telephone delivery orders are prepaid only using the Sum Up Payment Link System and correctly explain the system?
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Acknowledge the CSR. Did the CSR then also inform you that if you have any further questions please do not hesitate to call back?
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Did the CSR bid you a polite farewell?
