OCB Board has correct Graphics?
OCB Board Clean? Correct Decals?
DT menu board clean and visually appealing?
Landscaping in good condition...free if trash and eye appealing?
Outside POP correct..banners straight, window clings staright, pop not faded?
DT Lane clean..free of trash...landscaping not overgrown into DT lane?
Employee greeted correctly within 5 seconds..friendly?
Make sure the Drive Thru employee follows the scripting below
Hi, (Good Morning, Good Afternoon, Good Evening), how are you today?
Would you like to try (new product) today?
Take the order--remember to suggest combos and/or upsize .
Confirm the order on screen-(Does your order look correct on the screen?)
Suggest additional Items---use descriptive words (delicious, mouthwatering, sizzling)
Ex: Would you like to try a sizzling order of french fries?
Give the guest the total--Your total will be $______ at the window.
Then say “Thank you for choosing Carl’s Jr. today"
Employee said thank you and or my pleasure when closing?
Employee greeted you at window within 5 seconds in friendly manner?
Employee was polite, smiling and corteous?
Employee gave receipt with change and or put in bag?
Drink was served correctly..appropriate ice?
Sides hot and good flavor?
Sandwich made correctly..hot and tasty?
Was the order packed correctly in bag with correct napkins?
Did employee ask if u wanted condiments and how many?
Was the order passed out within 3:30pm?
Did employee say thank you when they handed out order and was polite.
What did you order?
How long did the order take?
Are 3 headsets being used?
Name of employee?
Name of Person in Charge?
Is time correct on receipt?
Is parking lot clean?
Is DT window clean with correct POP?
Are Rest Hours posted..readable and clean?
Is DT window area clean, walls clean, blinds clean?
Was the DT experience overall friendly and pleasant?