DM Shopper

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• DM Shopper

• OCB Board has correct Graphics?

  Yes

  No

  N/A

• OCB Board Clean? Correct Decals?

  Yes

  No

  N/A

• DT menu board clean and visually appealing?

  Yes

  No

  N/A

• Landscaping in good condition...free if trash and eye appealing?

  Yes

  No

  N/A

• Outside POP correct..banners straight, window clings staright, pop not faded?

  Yes

  No

  N/A

• DT Lane clean..free of trash...landscaping not overgrown into DT lane?

  Yes

  No

  N/A

DT Legendary Service Scripting

• Employee greeted correctly within 5 seconds..friendly?

  Yes

  No

  N/A

• Make sure the Drive Thru employee follows the scripting below

• Hi, (Good Morning, Good Afternoon, Good Evening), how are you today?

  Yes

  No

  N/A

• Would you like to try (new product) today?

  Yes

  No

  N/A

• Take the order--remember to suggest combos and/or upsize .

  Yes

  No

  N/A

• Confirm the order on screen-(Does your order look correct on the screen?)

  Yes

  No

  N/A

• Suggest additional Items---use descriptive words (delicious, mouthwatering, sizzling)<br> Ex: Would you like to try a sizzling order of french fries?<br>

  Yes

  No

  N/A

• Give the guest the total--Your total will be $______ at the window.

  Yes

  No

  N/A

• Then say “Thank you for choosing Carl’s Jr. today"

  Yes

  No

  N/A

• Employee said thank you and or my pleasure when closing?

  Yes

  No

  N/A

• Employee greeted you at window within 5 seconds in friendly manner?

  Yes

  No

  N/A

• Employee was polite, smiling and corteous?

  Yes

  No

  N/A

• Employee gave receipt with change and or put in bag?

  Yes

  No

  N/A

• Drink was served correctly..appropriate ice?

  Yes

  No

  N/A

• Sides hot and good flavor?

  Yes

  No

  N/A

• Sandwich made correctly..hot and tasty?

  Yes

  No

  N/A

• Was the order packed correctly in bag with correct napkins?

  Yes

  No

  N/A

• Did employee ask if u wanted condiments and how many?

  Yes

  No

  N/A

• Was the order passed out within 3:30pm?

  Yes

  No

  N/A

• Did employee say thank you when they handed out order and was polite.

  Yes

  No

  N/A

• What did you order?

• How long did the order take?

• Are 3 headsets being used?

  Yes

  No

  N/A

• Name of employee?

• Name of Person in Charge?

• Is time correct on receipt?

  Yes

  No

  N/A

• Is parking lot clean?

  Yes

  No

  N/A

• Is DT window clean with correct POP?

  Yes

  No

  N/A

• Are Rest Hours posted..readable and clean?

  Yes

  No

  N/A

• Is DT window area clean, walls clean, blinds clean?

  Yes

  No

  N/A

• Was the DT experience overall friendly and pleasant?

  Yes

  No

  N/A

• Mgt. Signature

  Sign