Title Page

  • Conducted on

  • Prepared by

  • Location

CUTTING COOKIES PREPARATION

  • Using clean gloved hands, a metal dough scraper and orange transfer tray are used to cut cookies, (one at a time) 7-times evenly across the width of the cookie. Starting in the center and cut 3-cuts on each side

  • Transfer tray is turned a 1/4 turn and cookies are cut again (starting in the center) 7-times evenly across the width of the cookie

  • Using a metal dough scraper, cookie pieces are picked up and placed into 1/6 size pan. A 2 oz. Red Dot Measuremiser is approved timing system

ASSEMBLY & PACKAGING

  • The new shake preparation and packaging is demonstrated to standard

  • Job Aid

    sh.PNG

GUEST SERVICE & EXECUTION

  • Cashiers are scripting the Chocolate Chip Cookie Milkshake as an “add-on” as appropriate

  • Cashiers are trained and have tasted the new shake so they can describe it to Guests

TRAINING MATERIAL

  • Shake Preparation Chart is posted at the Shake Station for employee reference

  • Nutritional information has been placed near the frontline area for employee reference

PERSON IN CHARGE (General Manager, Shift Leaders, Station Leaders)

  • ADQs

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  • Person in Charge knows the sales projections (ADQs) for the new shake

  • Person in Charge is demonstrating MODEL-COACH-REQUIRE as needed to enforce proper standards and procedures to deliver a HIGH QUALITY product to Every Guest, Every Time!

POP POSTING

  • The POP is posted correctly, in a timely manner and with correct pricing

  • Mgmt Signature

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