RGM One on One Discussion

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

Sales 95.00 %

• Are we using LRM manual, Surrounding Schools, Chamber of Commerce. We need to develop a plan to increase sales. Let’s look at the LRM and finds what you want to do. Bounce back, School certicates, fundraisers or star dinner events with the schools, discount cards. Marketing letter for the schools or adopt a school –VP Ideals Give one free lunch to a guest once a day at lunch time? (GM’s Only) Do business of the week—Feed the employees for free up to 8 employees-keep track ect

  Yes

  No

  N/A

• Goal:

GM’s Work Schedules

• If you are going to be late or leave early please call me or send me an e-mail or a Text message to let me know

  Yes

  No

  N/A

First Five Frontline emphasis

• 1. Clean front doors window

• 2. Clean/Stock Beverage Bar

• 3. Clean Dining Room Tables/Sweep/Mop

• 4. Check/Clean/Stock Restrooms

• 5. Do Lot check

Texting DM Numbers everyday part?

• I’m committed to texting my numbers every day part, stay focus on hitting my numbers-Line time 3:30

  Sign

Food Cost negative—Food Cost-Cash Analysis procedure Daily

• (Cash Analysis Report-Daily inv- Variance report—Food Cost—Recon Sheet-Scan and e-mail together to your DM Daily) increase the awareness of food cost to the crew. Are you personally checking the t-Logs every day also your management team? Follow up on the coupons procedures voids and cancel orders. Every day checking the camera?

  Yes

  No

  N/A

• Goal:

Labor cost negative

• Employee Productivity-Hire the right employee, Keep the right employee, shift huddle procedure-first Five-Cleaning duty before any break and or go home-Talk out each employee before they leave-Praise the employee—CPW Plus on labor-- employee Utilize schedule tool on computer system and CPW Labor Summary. Cross-train the existing employees, Create Production trainers/Hospitality trainers, increase awareness of labor % to crew, Train shifts at meeting how to adjust to different labor scenarios motivate shift leaders by covering bonus program

  Yes

  No

  N/A

• Goal:

Quality Assurance/OA

• Complete Daily DM QA audits forms by management daily and turn in to your DM. Check QFM/ QA critical. Please review District Operation focus sheet last QA and Health inspection and pest control

  Yes

  No

  N/A

• Goal:

Number of Surveys for the period as of today-overall satisfaction % scores on Surveys for the period as of today

• Survey Goal

• OSAT Goal

Pathing

• Do you have a binder??

  Yes

  No

  N/A

• Operational Pathing must be completed upon arrival to your store. Please utilize the journal to write down any issues that need to be addressed and or corrected. GM must complete pathing-every half hour & RM every hour of your work shift using the #4 Pathing Worksheet. Write down any areas you see need to be corrected

• Goal:

• Yes

  No

  N/A

Shift Leader Meetings

• Shift leader meeting every two weeks mandatory

  Yes

  No

  N/A

• Effective immediately you will be able to request labor credit for your Shift Leader Meetings

• Having and organizing SL Meetings will increase the awareness of expected goals and results with all your mgt. team

• Having Shift Leader meetings accomplishes the following:

• Communicate Results from previous weeks

• Communicate expectations/goals moving forward

• Communicate any new products, procedures, guidelines

• Discuss issues within the restaurant as a team—develop solutions—make decisions

• Everyone hears the same message or messages at once

• Discuss Achievement Board status-update

• Training--who is in training, what do they need to do to get promoted

• This Labor Credit will be expensive but it will pay for itself if utilized efficiently and correctly

• **Having SL Meetings will improve your overall results which will then pay for this investment in Labor Credit.**

• Please use the sheet provided when requesting Labor credit. (follow directions on how to fill out on the form)

• You must scan and e-mail to your DM for approval the following:

• Completed SL Meeting Credit Form

• Payroll Hours Detail - from Xpient

• SL Meeting Agenda

Need for Speed Readiness

• Front line Pre-Rush completed

  Yes

  No

  N/A

• Back line Pre-Rush Completed

  Yes

  No

  N/A

• All Frontline stations ready for freeze time-verified

  Yes

  No

  N/A

• All production charts posted for employees—Biscuits, Cooks line, Fry Sation?

  Yes

  No

  N/A

• Prep/Thaw Completed?

  Yes

  No

  N/A

• Sales Planner posted-Freezer Time Set

  Yes

  No

  N/A

• Deployment/Staffing adequate for the sales volume

  Yes

  No

  N/A

• Both sides open for lunch focus time

  Yes

  No

  N/A

• Review line time

  Yes

  No

  N/A

Checklists

• The following checklist must be complete every week

• DM QA Audit

  Yes

  No

  N/A

• Opening Checklist

  Yes

  No

  N/A

• Closing Checklist

  Yes

  No

  N/A

• Shift must complete their pathing

  Yes

  No

  N/A

• Pathing by GM, RM

  Yes

  No

  N/A

• Shift change over

  Yes

  No

  N/A

• Shift huddle

  Yes

  No

  N/A

• Food cost-Cost analysis report/food cost- cashier recon 3 reports

  Yes

  No

  N/A

• Achievement board- training recap

  Yes

  No

  N/A

• Playground checklist

  Yes

  No

  N/A

• E-mail CPW 3 pages District meeting Analysis Achievement Board-Training recap-RM Evaluation-Profit & Loss Report-E-learning Star performer new products-ABC-Line time

• Any paper work issues????

  Yes

  No

  N/A

• If yes, What are they

• Yes

  No

  N/A

Manpower

• Man Power report-Who’s in Training????—Training recap sent –Achievement board?-Labor credit training internal -outside labor credit training –are you hitting your goals

• 1.

• 2.

• 3.

• 4.

About Me

• Things you don’t like so far about my help or performance as your district manager:

• A.

• B.

• C.

• D.

• Yes

  No

  N/A

5 Personal Goals

• 1.

• 2.

• 3.

• 4.

• 5.

• GM/RM Signature

  Sign

• DM Signature

  Sign