Training Checksheet FOH

• Clock-in Number

• Trainee Name

• eTrain User Name

• Temporary Password

• Photo of Trainee

  Media

• Started on

  Date

• Recertification date

  Date

• Current Trainer

  Sign

• Comments

Before You Get Started

• Does leader on shift know which position you are training? Use training schedule for guidance.

  Yes

  No

• GO BACK and tell your leader. Communication is key for training!

  Done

• Start time for First Shift Your goals: 1 hour store tour (or less) 2 hours POS training 2 hours training hands on up front 5 hours total

  Date

When Your Trainee Arrives

• Does trainee know how to clock in?

  Yes

  No

  N/A

• No cell phones on person unless they have kids

  Done

• Put personal items in the back

  Done

• Introduce to 5 team members as you pass by them

  Done

Proper Uniform. Check trainee on the following:

• Black socks

  Done

• Slip resistant shoes

  Done

• Oobē pants

  Done

• Oobē belt

  Done

• Oobē shirt tucked in

  Done

• White or black undershirt

  Yes

  No

• No undershirt is currently acceptable, a tanktop can be used.

  Done

• Name tag

  Yes

  No

• Make a name tag for trainee. Directions for labelmaker are on the machine in the office

  Done

• Appropriate hair

  Yes

  No

• Refer to eTrain for proper grooming requirements

  Done

• Men only

  Off

  On

• Clean shaven or neatly trimmed mustache ONLY

  Done

• Appropriate or no jewelry (wedding band and watches are permitted)

  Done

*Washing Hands

• *When should we wash our hands?

  Off

  On

• Upon arrival

  Done

• In between tasks

  Done

• After handling money

  Done

• After using restroom (2x)

  Off

  On

• Once in bathroom and once at frontline sink.

  Done

• Touching uniform

  Done

• Touching face, nose, hair etc.

  Done

• After break

  Done

• After touching trash or floors

  Done

• Before & after wearing gloves

  Done

• *How to wash hands

  Off

  On

*Practice washing hands

• Turn water on hot & wet hands

  Done

• Dispense soap

  Done

• Scrub well for 20 seconds

  Done

• Dry with paper towel

  Done

• Turn water off with paper towel

  Done

• Dispense sanitizer

  Done

Tour the store together. Keep the tempo quick, you have only the rest of an hour to use!

• Store tour (flip switch)<br>NOTE: items with the star "*" MUST be explained. If you don't know how to explain it yourself ask a leader.

  Off

  On

Start tour at back door

• Trash/cardboard bin

  Done

• Breaking down boxes

  Done

• No trash on cement and NOTHING visible to customers on sidewalk

  Done

Parking Lot

• Kitchen Storage Closet

  Done

• Marquee Closet

  Done

• Marketing closet

  Done

• Dumpsters

  Done

• Circle building

  Done

• Look for trash & tell why it is important

  Done

• Show employee parking

  Done

• Show Door bell

  Done

• Enter through back door

  Done

*Mop sink (only mop water and nasty stuff)

• *Mops/scrubbers/squeegees and colors

  Done

• Yellow-Raw Chicken/kitchen

  Done

• Red-Restrooms AND bodily fluids

  Done

• Blue-where customers see (Fl and Lobby)

  Done

• MopIt

  Done

• Degreaser/multi-purpose/floor soap

  Done

• Storage baskets (gloves, trash bags, etc.)

  Done

• *change red bucket sanitizer every 4 hours

  Done

• *Sanitizer packets (difference in green and red)

  Done

• *show chemical locations

  Done

Walk-in cooler/freezer

• Point out key items (good idea to have you name the item and they find it, if you simply point it out they may not remember it-make it a game!)

  Done

• Ice dream

  Done

• Milkshake base

  Done

• Sliced lemons

  Done

• Strawberry topping

  Done

• Peach base

  Done

• Boxes of lemons

  Done

• Chocolate milk, white milk, OJ, Apple juice

  Done

• Lemonade (regular vs. diet)

  Done

• Buckets of chilled water

  Done

• Cherries

  Done

• Dressings

  Done

• Whipped cream

  Done

• Empty white buckets

  Done

• Organization

  Done

• Put things back from where it came

  Done

• *FIFO

  Done

• *Explain date dot stickers

  Done

• *Show Panic alarm & lock

  Done

Prep Area

• *Date dot stickers

  Done

• lemon juice, regular, diet etc. stickers

  Done

• Kanban system and give short explanation

  Done

• Bowls/lids

  Done

• Scoops

  Done

• Knives

  Done

• Knife sharpener

  Done

• *Cut resistant gloves

  Done

Dry Stock

• Point out key items

  Done

• Show labels

  Done

• Coffee cups

  Done

• 20oz & 32oz cups

  Done

• Dressings

  Done

• Soda BIBs

  Done

• Misc. Condiments

  Done

• Ketchup/mayo

  Done

• Sauces

  Done

• Dessert flavors/toppings

  Done

• Napkins

  Done

• Bags

  Done

• KM toys and under 3 toys

  Done

• Coffee filters

  Done

• Regular coffee

  Done

• Decaf coffee (orange)

  Done

• Apple Sauce

  Done

• Mints

  Done

• General kitchen & catering supplies

  Done

• Importance of Organization

  Done

• Don't leave empty or nearly empty boxes

  Done

Bulletin board

• OE scores

  Done

• What is OE?

  Done

• Other store information

  Done

Other

• Request Off book location

  Done

• Show soda BIB shelf

  Done

*FIRES (show and explain the following points)

• *Class A Red fire extinguisher (2)

  Done

• *Non-oil & regular combustible fires

  Done

• *Class K Silver fire extinguisher

  Done

• *Oil/fat/grease fires

  Done

• *ANSUL system (wet chemical fire suppression)

  Done

• *Henny Penny fires (EMERGENCY ONLY)

  Done

• *Shut down store for awhile

  Done

• *Emergency fire meeting location (employee parking)

  Done

Tea brewers

• Tea bags

  Done

• Sugar

  Done

• Splenda packets

  Done

Additional Dry stock Storage

• Gallons

  Done

• Spoons/forks/knives

  Done

• 4.5oz bowls

  Done

• Milkshake lids

  Done

• Coffee lids

  Done

• 20oz lids

  Done

• 32oz lids

  Done

• 12oz & 14oz cups

  Done

Kitchen (location of items, again have them find the stuff if you are not pressed for time)

• Ice buckets

  Done

• *Hand washing sink

  Done

• Dish washing sink

  Done

• *Raw chicken sign & when it is ok to put regular dishes in sink

  Done

• *NEVER place knives in sink

  Done

• Drying rack

  Done

• Dish/utensil storage

  Done

• *Prep sink

  Done

• ONLY produce

  Done

• Filtered water vs. non-filtered

  Done

• Ice machine

  Done

• Ice scoop

  Done

• Red tray

  Done

• Ice paddle

  Done

• Breading area

  Done

• Those people have leprosy-DON'T HAVE CONTACT WITH THEM!

  Done

• Boards/fries/nugget area

  Done

• 8oz sauces

  Done

• Coolers

  Done

• Elaborate on Kan-ban system

  Done

Frontline

• Job board

  Done

• Brooms & dust pans

  Done

• Coolers/food up front

  Done

• Elaborate on Kan-ban system

  Done

• Show dessert cooler

  Done

• DT area

  Done

• Ice dream machine

  Done

• Bag cabinet

  Done

• Coffee/tea/lemonade

  Done

• Lid/coffee cabinet

  Done

• Sauce/shopping bag cabinets

  Done

• Under the sink

  Done

• *Location of chemicals

  Done

• *NEVER place bottle of chemicals on counter

  Done

• *Panic alarms (how and when)

  Done

• *Incase of robbery

  Done

• * do as you are told! observe discreetly, use silent alarms only if safe

  Done

• *DO NOT play "hero"

  Done

• *lock doors then call police

  Done

• Manager station

  Done

• Schedule book

  Done

• Pens

  Done

• Catering menus

  Done

• * nutrition guide

  Done

Dining Room (2nd Mile Service)

• Spend 98% of time in the lobby

  Done

• Pepper grinder

  Done

• Storage in condiment stand

  Done

• High chairs

  Done

• Hand wipes by playground

  Done

• Trash cans

  Done

• Bathrooms & cleaning closet

  Done

• Straighten up bathroom whenever you go in!

  Done

• Tray cleaning area

  Done

• *Wet floor signs

  Done

• *When to use wet floor signs

  Done

• Straightened tables, chairs and booths

  Done

• Community board

  Done

End of tour (sum up the tour and ask your trainee if they have any questions about where items are located)

• Completed in an hour or less.

  Yes

  No

• More than an hour time

  Date

• Store tour end time

  Date

POS Training

• POS training start time. (The goal is two hours for completion)

  Date

• Take to office the following from frontline: LG, MD, SM, KD size cups & 4.5 oz/8 oz sundae cups

Sign in to office training register

• The office must be available for you to train. Otherwise you will have to be up front using a register and affecting customer experience.

  Off

  On

• You have to get a manager to open Donna Webber on the shift, sign in number can be found on the left inside of Catlin's box

  Done

• Use your register only

  Done

• Sign-in only when told to do so

  Done

• Starts at $150, your responsible for money

  Done

• POS knowledge. <br>Keep it interactive!<br>Have TRAINEE search for the items first. Only if they get lost assist in helping them.

  Off

  On

Entreè/Meal

• Meals yellow

  Done

• Entrees Blue

  Done

• Kids Meals red

  Done

• Salads Green

  Done

• Fries

  Done

• Beverages

  Done

Sides

• Filets

  Done

• Side salads

  Done

• Soups (tortilla seasonal)

  Done

• Apple sauce

  Done

• Parfaits

  Done

• Fries

  Done

• Cole Slaw/Chicken Salad

  Done

• DON'T use "small" button for slaw or chicken salad

  Done

Beverages

• 1/2 & 1/2 options

  Done

• Water

  Done

• Cup of ice

  Done

Condiments

• Discuss all condiments

  Done

• Open comment button

  Done

• Red flag button

  Done

• Salad condiment button

  Done

Desserts

• Ice dream cups

  Done

• Ice dream cones

  Done

• Cookies

  Done

• Sundeas

  Done

• Milkshakes

  Done

Premiums

• Gift Cards

  Done

• Show how to ring up GC

  Done

• Kids toys

  Done

• Balance inquiry

  Done

• Misc Sale

  Done

Catering Pick-up (brief)

• Someone will help ring these up for now

  Done

• Small/Medium Tray-1 sauce

  Done

• Large tray-2 sauce

  Done

Catering Delivery

• Do not touch this tab

  Done

Breakfast (if needed)

• Show each item on breakfast screen

  Done

Local Items

• Discuss hashbrowns LG versus upsize

  Done

• Mini bread

  Done

• Spirit night

  Done

• CFA sand kids meal

  Done

• Must come with kids drink

  Done

• Change size of milks & apple juice to "KD"

  Done

Promos

• Senior drinks

  Done

• Coupons

  Done

• Only what is on coupon-no substitutions

  Done

• Read coupon first

  Done

• Take expired coupons EXCEPT the mail-outs

  Done

• Kids IceDream for toy

  Done

Discounts

• Police/EMS/firemen/military only in uniform

  Done

• Employee

  Done

• DOC temp (digital off card)

  Done

Order Taking Training

• What are the Core 4?

  Select Create Eye Contact Share a Smile Speak Enthusiasticly Stay Connected

  • Create Eye Contact
  • Share a Smile
  • Speak Enthusiasticly
  • Stay Connected

• Guest should never wait on you

  Done

• Order must be taken with-in 2 minutes

  Done

Order Flow

• Dine in or Carry out

  Done

• "Will you be dining in with us?"

  Done

• ALWAYS get guest name & descriptor

  Done

• "May I have a name with your order?"

  Done

• Minimum or 3 descriptors

  Done

• Always choose most distinct characteristics

  Done

Examples

• Seated w/kids teal strip tank

  Done

• Red pants black hat

  Done

• Green t-shirt glasses

  Done

• "How may I serve you?"

  Done

• Input order

  Done

• Speak your keys

  Done

• Suggestive sell on every order

  Done

• There are 3 exceptions to not suggestive selling

  Done

• There is a really long line & we need to speed up the orders

  Done

• The guest is a regular & knows what they want

  Done

• The guest seems to be in a hurry

  Done

• Confirm/repeat BEFORE tender

  Done

• Tender order

  Done

• Explain how to accept cash

  Done

• How to accept card

  Done

• Go over each button on the tender screen

  Done

• $50 or $100 checked by leader

  Done

• Offer sauces

  Done

• Make drinks

  Done

• tea is FULL cup of ice

  Done

• Others are half ice

  Done

• Try to make drinks with left hand as right hands rings up order as they are ordered

  Done

• Give clear direction to guest

  Done

• Have them seated if high needs or a wait on food

  Done

• Direct them to stay close & grab condiments, then let them know their meal will come to the register in which they ordered.

  Done

• Present food to guest by name

  Done

• When busy a server should do this step

  Done

Product Knowledge

• Let Trainee show you where each item is on the register as you go over product knowledge.

  Off

  On

Entreès

• Use flash cards

  Done

• What comes on each sandwich?

  Done

• 2 sauce per 12 nugget/4 strip

  Done

• 1 sauce per other entreès

  Done

Meals

• Entreè/MD fry/MD drink

  Done

• How to make meal large

  Done

• How to change side

  Done

• Price difference in sides

  Done

• How to take off or add item to sandwich

  Done

• How to ring meal up with water

  Done

• Always ask, "bottles or tap water?"

  Done

• Kids' meals

  Yes

  No

Salads

• All salads come with romaine lettuce, baby greens & carrot/red cabbage blend

  Done

• But the all of them have unique ingredients.

  Off

  On

Market Salad

• Strawberries

  Done

• Blueberries

  Done

• Apples

  Done

• Blue Cheese

  Done

• Cold grilled chicken

  Done

Cobb Salad

• Monterey Jack cheese blend

  Done

• Bacon

  Done

• Corn

  Done

• Eggs

  Done

• Tomatoes

  Done

• Fried chicken nuggets

  Done

Asian Salad

• Green cabbage

  Done

• Mandarin oranges

  Done

• Fried chicken nuggets

  Done

Desserts

• Show which cup each dessert goes in

Cookie sundae

• Cookies, chocolate, whipped cream & cherry

  Done

Mini sundae

• Cookies, chocolate, whipped cream & cherry

  Done

Milk shakes

• Regular: chocolate, cookies & cream, strawberries, vanilla

  Done

• Seasonal: peach, mocha cookies & cream and peppermint chocolate chip

  Done

• Whipped cream & cherry

  Done

• POS basic training complete

• End of first shift training on pratice POS

  Date

Practice Orders (only if you have time first shift, if not leave it for the next shift)

• What are the Core 4?

  Select Create Eye Contact Share a Smile Speak Enthusiasticly Stay Connected

  • Create Eye Contact
  • Share a Smile
  • Speak Enthusiasticly
  • Stay Connected

• CFA deluxe<br>MD diet coke<br>ice dream w/strawberries

  correct

  review

• CFA sand w/ cheese<br>extra pickles<br>no butter

  correct

  review

• Grilled wrap w/ spicy dressing<br>LG fruit<br>MD lemonade

  correct

  review

• #2 w/ AM cheese w/ diet coke<br>value sized<br>an 8 ct. Nugget

  correct

  review

• #4 w/ MD dr. Pepper<br>And LG fry

  correct

  review

• #7 large size<br>fruit instead of fry<br>sweet tea

  correct

  review

• CFA filet <br>w/ side of pickles<br>sprite

  correct

  review

• Cobb salad w/ ranch<br>2 LG swt teas w/ lemon<br>cookie sundae<br>2-4 pc kids meals 1 w/sprite 1 w/ tea

  correct

  review

• Market salad w/ nuggets<br>ranch and berry balsamic dressing<br>LG bowl of soup

  correct

  review

• #2 w/ Colby jack w/ coke zero<br>coleslaw instead of fries

  correct

  review

• #1 w/ vanilla shake

  correct

  review

• #7, LG fruit instead of fry<br>request cup of water to drink

  correct

  review

• CFA filet, well done<br>LG lemonade w/ no ice

  correct

  review

• #5, 12ct, <br>soup instead of fry <br>w/ coke

  correct

  review

• 6pc kids meal w/ orange juice & under 3 toy<br>Sm ice dream cup<br>2pc kids meal w/ coke<br>Extra kids toy

  correct

  review

• Sandwich kids meal w/o pickles<br>Milk to drink<br>Trade toy for kids cone

  correct

  review

• CFA sand meal<br>Lg half and half to drink<br>(Make sure they verify half swt half unswt)

  correct

  review

• #1 w/ pj cheese<br>No salt fries<br>DT dr pepper

  correct

  review

• 4 #1's all on multigrain buns<br>1 w/ extra pickles<br>1 w/ cheese<br>All with side salads w/ ranch instead of fries<br>Another side salad w/ ranch<br>3 bottles waters<br>1 w/ powerade<br>

  correct

  review

• Sm fruit cup<br>Lg cole slaw<br>Lg chicken salad

  correct

  review

• Cobb salad w/ strips<br>Lg fruit cup<br>Bottled water

  correct

  review

• 4pc kids meal w/ no drink<br>#3 no drink

  correct

  review

• #4 w/ chocolate milk<br>Another spicy sand

  correct

  review

• 2-strips kids meal w/ water

  correct

  review

• CFA sand kids meal w/ water

  correct

  review

• Request 6pc chicken strip<br>Change to 4pc<br>& cookie

  correct

  review

Grade your trainee from 1 to 5. 1 - has NOT been shown this task/position 2 - has been shown this task/position 3 - is able to repeat this task/position 4 - is able move quickly and efficiently 5 - "dominates" this position and is able to lead others

Remember! Only flip the switch if you training with the trainee on that particular position, otherwise we will have too much confusion!

Frontline

• Observe trainee on each of the following

  Off

  On

Order taking

• IMMEDIATELY acknowledged guest

  1

  2

  3

  4

  5

• Took order in timely manner

  1

  2

  3

  4

  5

• Responded appropriately with upgraded language

  1

  2

  3

  4

  5

• Verified order before tender

  1

  2

  3

  4

  5

• Gave appropriate change &/or receipt

  1

  2

  3

  4

  5

• Uses Core 4

  1

  2

  3

  4

  5

• Seated high needs guest

  1

  2

  3

  4

  5

Beverages

• Make drink as they take the order

  1

  2

  3

  4

  5

• Proper amount of ice

  1

  2

  3

  4

  5

• Uses ice scoop

  1

  2

  3

  4

  5

• No spills on outside of cups

  1

  2

  3

  4

  5

• Not over filled or under filled

  1

  2

  3

  4

  5

• Pushes appropriate dimple

  1

  2

  3

  4

  5

• Order taken within 30 seconds (that is the goal)

  1

  2

  3

  4

  5

Hospitality

• Hospitality training

  Off

  On

Recipe for Service

• Explain to the trainee ways that you go the 2nd Mile.

  Done

• What are the Core 4?

  Select Create Eye Contact Share a Smile Speak Enthusiasticly Stay Connected

  • Create Eye Contact
  • Share a Smile
  • Speak Enthusiasticly
  • Stay Connected

Required Service Behaviors

• Read the guest "mood meter"

  Done

• Look, listen, observe

  Done

• Table touch-ins

  Done

• Clearing trays not trash

  Done

• Refreshing beverages

  Done

• Checking on guest experience

  Done

• Only 3 touch ins per table per visit

  Done

• For those guests who have stayed a longer amount of time:

  Off

  On

• At the third touch-in state your name, and tell the guest that if they need anything else, to let you know.

  Done

• We do this so as not to bother the guests.

  Done

• Carry Trays for High needs guests

  Done

• Who are high needs guests?

  Off

  On

• Guest with small children

  Done

• Elderly

  Done

• Disabled

  Done

• Anyone else that you think needs your assistance, be proactive about who you take trays out for!

  Done

• Don't ask to if you can carry order, tell them you WILL carry order for them

  Done

• Carry Large orders to cars (in extreme cases)

  Done

Language of Hospitality

• My pleasure is only 1 example

  Done

• Ask your trainees what are other ways that they can use upgraded language?

  Done

• "Certainly" or "of course" instead of "ok" or "no problem"

  Done

• May I refresh your beverage?

  Done

• I can serve the next guest here!

  Done

• Will you be dining in with us? NOT here or to go!

  Done

• May I have a name with your order?

  Done

• How may I serve you?

  Done

• Will this complete your order?

  Done

Host/hostess

• First train then observe trainee on each of the following

  Off

  On

• Refreshing beverages

  1

  2

  3

  4

  5

• Clears trays

  1

  2

  3

  4

  5

• Ask about guest visit

  1

  2

  3

  4

  5

• Pepper grinder

  1

  2

  3

  4

  5

• Anticipates needs of guest

  1

  2

  3

  4

  5

• Doesn't bother guest (3 touch ins per visit)

  1

  2

  3

  4

  5

• Helps cleaner if needed

  1

  2

  3

  4

  5

• Uses Core 4

  1

  2

  3

  4

  5

• Moves quickly & efficiently

  1

  2

  3

  4

  5

Cleaner

• First train then observe your trainee on each of the following

  Off

  On

• Wipes tables

  1

  2

  3

  4

  5

• Wipes seats w/ separate cloth

  1

  2

  3

  4

  5

• High chairs after each use

  1

  2

  3

  4

  5

• Moves quickly & efficiently

  1

  2

  3

  4

  5

• Align tables & seats on the go

  1

  2

  3

  4

  5

• Trash cans

  1

  2

  3

  4

  5

• Sweep floors

  1

  2

  3

  4

  5

• Don't forget vestibules

  1

  2

  3

  4

  5

• Cleans trays (top & bottom)

  1

  2

  3

  4

  5

• Check & tidy restrooms

  1

  2

  3

  4

  5

• Condiment stand

  1

  2

  3

  4

  5

• Mop floors (if needed)

  1

  2

  3

  4

  5

• Bathroom deep clean

  1

  2

  3

  4

  5

• Scrub toilets

  1

  2

  3

  4

  5

• Change trash

  1

  2

  3

  4

  5

• Wipe mirrors

  1

  2

  3

  4

  5

• Dust

  1

  2

  3

  4

  5

• Restock

  1

  2

  3

  4

  5

• Sanitize baby station

  1

  2

  3

  4

  5

• Wipe walls & doors

  1

  2

  3

  4

  5

• Parking lot

  1

  2

  3

  4

  5

Window/pusher

• First train then observe trainee doing each of the following

  Off

  On

• Train in this order

  Done

• Greets guest right away

  1

  2

  3

  4

  5

• Gives total

  1

  2

  3

  4

  5

• Repeats order CLEARLY

  1

  2

  3

  4

  5

• Don't have to do it if you are on the play

  Yes

  No

  N/A

• Trades cup/bag for payment

  1

  2

  3

  4

  5

• Double Checks bag

  1

  2

  3

  4

  5

• Ask for condiments

  1

  2

  3

  4

  5

• Finishes order within 30 seconds.

  1

  2

  3

  4

  5

• Finishes with a fond farewell.

  Yes

  No

  N/A

• Other tasks

  Off

  On

• Moves quickly & efficiently WITHOUT rushing

  1

  2

  3

  4

  5

• Uses core 4

  1

  2

  3

  4

  5

• Lays out condiments in between orders

  1

  2

  3

  4

  5

• Makes sure correct amount of bills and coins are available for change

  Yes

  No

  N/A

• Asks for a pusher at 1:30!

  1

  2

  3

  4

  5

Headset

• First train then observe trainee on the following:

  Off

  On

• Greets guest after 1 beep

  1

  2

  3

  4

  5

• Does not ask guest to wait!

  Done

• "Good __________, welcome to Chick-fil-A. My name is __________. How may I serve you?"

  1

  2

  3

  4

  5

• Speaks enthusiastic & clear

  1

  2

  3

  4

  5

• Ask questions without rushing or interrupting

  1

  2

  3

  4

  5

• Makes drinks while taking order

  1

  2

  3

  4

  5

• Pushes appropriate dimple

  1

  2

  3

  4

  5

• Clean of drips & overflow

  1

  2

  3

  4

  5

• Suggestive sells appropriately

  1

  2

  3

  4

  5

• Repeats order

  1

  2

  3

  4

  5

• "Does this complete your order?"

  1

  2

  3

  4

  5

• "Your total is ________. It will be our pleasure to serve you at the window."

  1

  2

  3

  4

  5

• Completes order within 30 seconds

  1

  2

  3

  4

  5

• Speaks enthusiastically over headset, even when it is busy

  1

  2

  3

  4

  5

• Doesn't sound distracted

  1

  2

  3

  4

  5

• Knows when to ask for a player

  1

  2

  3

  4

  5

• Knows how to lock & unlock headset

  1

  2

  3

  4

  5

• Moves quickly & efficiently

  1

  2

  3

  4

  5

• Restocks and cleans during off-peak times.

  Yes

  No

  N/A

Server

• First train then observe trainee on the following

  Off

  On

• Uses descriptors to find guest

  1

  2

  3

  4

  5

• Know register numbers

  1

  2

  3

  4

  5

• Doesn't yell out names

  1

  2

  3

  4

  5

• Does not leave food on counter without finding guest

  1

  2

  3

  4

  5

• Moves quickly & efficiently

  1

  2

  3

  4

  5

Bagger

• First train then observe trainee on the following

  Off

  On

• Places food in bag neatly

  1

  2

  3

  4

  5

• Displays food on tray neatly

  1

  2

  3

  4

  5

• Supplies proper condiments (straws, napkins, salad condiments etc.)

  1

  2

  3

  4

  5

• Order accuracy

  1

  2

  3

  4

  5

• Balance DT to FL bagging

  1

  2

  3

  4

  5

• Communicates with kitchen

  1

  2

  3

  4

  5

• Calls for help at 1:30 to stay in green

  1

  2

  3

  4

  5

• Moves quickly & efficiently

  1

  2

  3

  4

  5

Player

• First train then observe trainee on the following

  Off

  On

• Greets customer

  1

  2

  3

  4

  5

• Walks up with cars

  1

  2

  3

  4

  5

• Places order quickly WITHOUT RUSHING the guest!!

  1

  2

  3

  4

  5

• Asks for condiments

  1

  2

  3

  4

  5

• Order accuracy

  1

  2

  3

  4

  5

• Understands & executes "hold" & "store" system

  1

  2

  3

  4

  5

• Communicates red flags to headset person

  1

  2

  3

  4

  5

• Moves quickly & efficiently

  1

  2

  3

  4

  5

• Completes every order within 30 seconds

  1

  2

  3

  4

  5

Training team

• Orientation

  Done

• Videos

  Done

• Scheduled

  Done

1st-shift-4th shift

• Store tour, flash cards, POS/Frontline

  Complete

  Needs more training

• Frontline 2nd Shift

  Complete

  Needs more training

• Frontline 3rd shift

  Complete

  Needs more training

• Frontline 4th shift

  Complete

  Needs more training

5th Shift

• Dining Room Attendant

  Complete

  Needs more training

6th-9th Shift

• Window w/ Trainer as pusher-6th shift

  Complete

  Needs more training

• Trainee on Window-7th shift

  Complete

  Needs more training

• Pusher w/ trainer on window-8th shift

  Complete

  Needs more training

• Trainee on pusher

  Complete

  Needs more training

10th-12th shift

• Headset w/ trainer for 1 hour-10th shift

  Complete

  Needs more training

• Headset 11th shift

  Complete

  Needs more training

• Headset - 12th shift

  Complete

  Needs more training

13th-16th shift

• Server-13th shift

  Complete

  Needs more training

• Bagger 14th shift

  Complete

  Needs more training

• Bagger 15th shift

  Complete

  Needs more training

• Player

  Complete

  Needs more training

• Bagger 16th shift

  Complete

  Needs more training

17th-19th shift

• Player

  Complete

  Needs more training

• Player

  Complete

  Needs more training

• Player

  Complete

  Needs more training

• Player

  Complete

  Needs more training