Title Page
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Conducted on
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Prepared by
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RM:
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JIB #
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Location
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Are sales positive or negative? (+,-)
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Was the RM required to attend the outlier?
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If yes, for what reason? Labor (L) SOS (S) VOG (V)?
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Define the root cause and solutions to address outlier items (See back)
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Was previous “S.M.A.R.T. Goal” achieved?
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Does the exterior environment meet JIB Standards?
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Is the Menu Board Accurate? (Dollar amounts [D], Panels [P])
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Does the OCS work?
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Was the script accurately used during drive-thru visit?
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Is all POP and marketing place correctly?
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Is the lobby clean? (Floors [F], Tables [T], Walls [W], Ceiling [C], Restrooms [R])
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Has the Coke machine been maintained and stocked?
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Is beverage area clean & stocked?
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Is the music on and at a acceptable volume?
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Are there any lights out or missing? (Exterior [E], Interior [I], Menu boards [M])
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Rate the guest experience? (Write the immediate score number.)
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Ord Acc 1 2 3 4 5
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Friendly 1 2 3 4 5
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Cleanliness 1 2 3 4 5
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Food Taste 1 2 3 4 5
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Was the script posted and used consistently during visit?
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What is the store’s SOS at time of visit?
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Are all employees in full uniform?
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FSC is complete with no errors and initialed 5 days back?
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4 hour timers are on all TPHC items?
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Are there expired items in any POU or Walk Ins?
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Are all food safety timers on? (Handwash [H], Sanitizer [S], Tools [T])
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Is the team aware of their Alerts and SOS goals?
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Is the team using WSP?
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PIC Daily Planner?
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Is current LTO material postedP)/products made correctly
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Workstation Daily Planners?
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Are there products in the holding cabinets without timers?
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Are products in the correct holding unit and are the amounts correct?
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Has all broken or malfunctioning equipment been entered in FMX?
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Is the tablet being utilized? (Training [T], Onboarding [O], Employee List [E])
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Is the ServSafe current and posted?
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Is labor over (O) or under (U) per forecasted goal?
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Is food cost being managed correctly?
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Is cash drawer out (C), safe door locked (S), drop box used (D)?
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Has average check increased (I) or decreased (D) from last visit?
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Has the travel path been done within the last hour?
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Is the posted communication positive and current?
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Is the back door closed (B), DT window locks (D), front door locks (F)?
DM VISIT ACTION PLAN
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The Problem Solving Method & Smart Goals
S.M.A.R.T. GOALS AND ACTION PLAN
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WEEK 1:
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WEEK 2:
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WEEK 3:
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WEEK 4:
WEEKLY ASSIGNMENT TASKS(to be completed by next visit)
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Dining Room detail cleaning
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Prep/Dish area organized
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Back of house organized
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Dry storage area cleaned, and organized
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Walk-ins cleaned and organized
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POUs cleaned and organized
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Lobby/DT Coke Freestyle Machine detail cleaning
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Equipment maintenance and cleaning
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Kitchen tool organization/inventory/order
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Manager office organized
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Employee files/tablet updated
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Review all applications/hiring systems
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Organize guest view of kitchen
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DT menu board & lane cleaning
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Other: