Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

  • Select date

  • Please rate the Overall Guest Experience

SIX PUZZLE PIECES

Friendly

  • Has the team embraced our values? Above all else, we put our guests first!

  • Is the team living our FEAST values? FUN, EXCELLENCE, AGILITY, SIMPLICITY, TRUST

  • Are employees friendly, smiling, and can you hear the smile through the speaker?

  • Are employees using their name in the DT greeting?

  • Are employees saying thank you at the DT speaker?

  • Are employees asking guests about their service or visit?

  • Are employees thanking guests and inviting them back?

Accurate

  • Are employees stating, "Do I have your order correct on the screen?

  • Are orders being read back before payment?

  • Do prices on the menu match the POS?

  • Are the correct items including condiments and napkins being given?

  • Are employees directing guests to condiments and napkins in the dining room?

Hassle Free

  • Are employees make the transaction simple?

  • Is the order process smooth?

  • Are employees easy to understand?

  • Are employees using SMART selling?

Fast

  • Was the greeting at the speaker/front counter within 5 seconds?

  • Are employees greeting guests within 5 seconds at the window?

  • Are employees hustling?

  • Are orders under the goals of 3:30 (clamshell), 4:00?

Quality & Safety

  • Is the presentation of orders excellent?

  • Are sandwiches hot, fresh, and correct build?

  • Are fries hot, fresh, and properly salted?

  • Are tacos and other product excellent?

Clean

  • Outside

  • Is the parking lot / DT / landscaping clean and free of trash?

  • DT window area is clean and free of fingerprints?

  • Are the entryways and sidewalks clean?

  • Are the menu boards clean and in good repair?

  • Are all lights working?

  • All current POP is posted and in good condition?

  • Dumpster area is clean and lids are closed

  • Employees

  • Do employees look neat and clean? Name tags, shirts, ties, pants, shoes, hygiene?

  • Dining Room

  • Are the tables clean?<br>

  • Are the tables and chairs detailed clean?

  • Are the floors clean?

  • Is the Drink Station clean and stocked?

  • Are the walls and baseboards clean?

  • Is the ceiling / vents / light diffusers clean?

  • Are the garbages less than 1/2 full?

  • Are the entry doors clean?

  • Are the windows clean?

  • Are all lights working?

  • Are the restrooms cleaned and stocked?

BACK OF THE HOUSE

Communication

  • Brand message: (Q4 Power of 1, Q1 Brand in action) is living in the restaurant. Employees aware of brand message.

  • Communication board is updated?

  • Right to know station is updated?

  • Communication in the restaurant is positive and organized?

  • WSP is in place?

  • District Manager Routine Visit feedback form is posted in the restaurant and contains specific action items. Date of visit matches DM calendar?

Sales Building / Nights and Weekends

  • Management scheduling guidelines followed?

  • Scheduling in place to maximize nights and weekends?

  • Proper amount of Team Members and Team Leaders on schedule?

  • Member of mgmt (RM, AM, TL) can clearly state restaurant focus on nights and weekends?

  • Build-tos, staging systems, and destroyed in use correctly?

Cleanliness

  • Bun toaster?

  • Sourdough toaster?

  • Batch toaster and paddles?

  • Microwaves?

  • Grill / hoods?

  • Fryer / hoods?

  • Assembly area?

  • Prep area?

  • Dish area?

  • Refrigerators / freezers?

  • Dry storage?

  • Front counter?

  • Drive thru?

  • Office?

  • Break room?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.