DO Field Visit Form

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date

• Please rate the Overall Guest Experience

SIX PUZZLE PIECES

Friendly

• Has the team embraced our values? Above all else, we put our guests first!

  Yes

  No

  N/A

• Is the team living our FEAST values? FUN, EXCELLENCE, AGILITY, SIMPLICITY, TRUST

  Yes

  No

  N/A

• Are employees friendly, smiling, and can you hear the smile through the speaker?

  Yes

  No

  N/A

• Are employees using their name in the DT greeting?

  Yes

  No

  N/A

• Are employees saying thank you at the DT speaker?

  Yes

  No

  N/A

• Are employees asking guests about their service or visit?

  Yes

  No

  N/A

• Are employees thanking guests and inviting them back?

  Yes

  No

  N/A

Accurate

• Are employees stating, "Do I have your order correct on the screen?

  Yes

  No

  N/A

• Are orders being read back before payment?

  Yes

  No

  N/A

• Do prices on the menu match the POS?

  Yes

  No

  N/A

• Are the correct items including condiments and napkins being given?

  Yes

  No

  N/A

• Are employees directing guests to condiments and napkins in the dining room?

  Yes

  No

  N/A

Hassle Free

• Are employees make the transaction simple?

  Yes

  No

  N/A

• Is the order process smooth?

  Yes

  No

  N/A

• Are employees easy to understand?

  Yes

  No

  N/A

• Are employees using SMART selling?

  Yes

  No

  N/A

Fast

• Was the greeting at the speaker/front counter within 5 seconds?

  Yes

  No

  N/A

• Are employees greeting guests within 5 seconds at the window?

  Yes

  No

  N/A

• Are employees hustling?

  Yes

  No

  N/A

• Are orders under the goals of 3:30 (clamshell), 4:00?

  Yes

  No

  N/A

Quality & Safety

• Is the presentation of orders excellent?

  Yes

  No

  N/A

• Are sandwiches hot, fresh, and correct build?

  Yes

  No

  N/A

• Are fries hot, fresh, and properly salted?

  Yes

  No

  N/A

• Are tacos and other product excellent?

  Yes

  No

  N/A

Clean

• Outside

• Is the parking lot / DT / landscaping clean and free of trash?

  Yes

  No

  N/A

• DT window area is clean and free of fingerprints?

  Yes

  No

  N/A

• Are the entryways and sidewalks clean?

  Yes

  No

  N/A

• Are the menu boards clean and in good repair?

  Yes

  No

  N/A

• Are all lights working?

  Yes

  No

  N/A

• All current POP is posted and in good condition?

  Yes

  No

  N/A

• Dumpster area is clean and lids are closed

  Yes

  No

  N/A

• Employees

• Do employees look neat and clean? Name tags, shirts, ties, pants, shoes, hygiene?

  Yes

  No

  N/A

• Dining Room

• Are the tables clean?<br>

  Yes

  No

  N/A

• Are the tables and chairs detailed clean?

  Yes

  No

  N/A

• Are the floors clean?

  Yes

  No

  N/A

• Is the Drink Station clean and stocked?

  Yes

  No

  N/A

• Are the walls and baseboards clean?

  Yes

  No

  N/A

• Is the ceiling / vents / light diffusers clean?

  Yes

  No

  N/A

• Are the garbages less than 1/2 full?

  Yes

  No

  N/A

• Are the entry doors clean?

  Yes

  No

  N/A

• Are the windows clean?

  Yes

  No

  N/A

• Are all lights working?

  Yes

  No

  N/A

• Are the restrooms cleaned and stocked?

  Yes

  No

  N/A

BACK OF THE HOUSE

Communication

• Brand message: (Q4 Power of 1, Q1 Brand in action) is living in the restaurant. Employees aware of brand message.

  Yes

  No

  N/A

• Communication board is updated?

  Yes

  No

  N/A

• Right to know station is updated?

  Yes

  No

  N/A

• Communication in the restaurant is positive and organized?

  Yes

  No

  N/A

• WSP is in place?

  Yes

  No

  N/A

• District Manager Routine Visit feedback form is posted in the restaurant and contains specific action items. Date of visit matches DM calendar?

  Yes

  No

  N/A

Sales Building / Nights and Weekends

• Management scheduling guidelines followed?

  Yes

  No

  N/A

• Scheduling in place to maximize nights and weekends?

  Yes

  No

  N/A

• Proper amount of Team Members and Team Leaders on schedule?

  Yes

  No

  N/A

• Member of mgmt (RM, AM, TL) can clearly state restaurant focus on nights and weekends?

  Yes

  No

  N/A

• Build-tos, staging systems, and destroyed in use correctly?

  Yes

  No

  N/A

Cleanliness

• Bun toaster?

  Yes

  No

  N/A

• Sourdough toaster?

  Yes

  No

  N/A

• Batch toaster and paddles?

  Yes

  No

  N/A

• Microwaves?

  Yes

  No

  N/A

• Grill / hoods?

  Yes

  No

  N/A

• Fryer / hoods?

  Yes

  No

  N/A

• Assembly area?

  Yes

  No

  N/A

• Prep area?

  Yes

  No

  N/A

• Dish area?

  Yes

  No

  N/A

• Refrigerators / freezers?

  Yes

  No

  N/A

• Dry storage?

  Yes

  No

  N/A

• Front counter?

  Yes

  No

  N/A

• Drive thru?

  Yes

  No

  N/A

• Office?

  Yes

  No

  N/A

• Break room?

  Yes

  No

  N/A