Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Area checks

  • IVR deliverer confirmation percentage. 1 = 10%, 2 = 20%, etc

  • Comments?

  • Area checked by the distributor as a percentage. 1 = 10%, 2 = 20%, etc

  • Comments?

  • Is the device free of issues?

  • Is the network manager satisfied the distributor knows all deliveries are being completed by either SMS, Phone, IVR, Email, Sighting or Other?

Query management

  • Is the number of queries at an acceptable level?

  • Is DAS being completed in the specified time?<br>Monday PM

  • Has the area been free of dumpings since the last assessment?

Returns Management

  • Is the Stock returns form consistently completed on Streetlink?

  • Are the volumes of returned stock minimal?

  • Have DTs that require amalgamation or amending been processed for change?

  • Have new estates or developing areas been captured?

Vacant DTs

  • Was the area vacant free?<br>If no, how many and what is the plan to reduce them for next week?

  • Enter vacant DTs over the last four weeks? What is the plan to have this rectified?

  • Does the distributor cover vacant DTs personally?

  • How many deliverer enquiries have been received in the last four weeks?

  • What percentage of deliverer queries were followed up? 1 = 10%, 2 = 20%, etc

General

  • Is the CW spend for the area down from last week or zero?

  • Is the distributor colour coding all stock?

  • Are all deliverers using stock sign off forms?

  • Is the distributor profile up to date?

Safety

  • Are you confident there aren't any obvious safety concerns with the stock storage area? Trip hazards, overhanging trees, etc

  • Photo of safety concern if required.

Follow up

  • Are there any issues from previous assessments that are still waiting to be resolved?

  • Are there any new issues/items that the Network Manager need to follow up on from this visit?

  • Distributor to sign.

  • Assessor to sign.

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