Drinks Service Q-CP

• Talents Names

• Conducted on

  Date

• Prepared by

• " Did the waiter automatically offer a minimum of two varieties of snacks, and in the case of shelled nuts or olives, was a pit bowl provided?"

  Yes

  No

  N/A

• Were the snacks fresh and of good quality?

  Yes

  No

  N/A

• Were the snacks topped up as required?

  Yes

  No

  N/A

• "Did the waiter supply serviettes/cocktail napkins with the snacks/drinks?

  Yes

  No

  N/A

• "Did the waiter offer an additional beverage within 2 minutes of drink being empty?

  Yes

  No

  N/A

• "Was the bill clearly itemized and correct and was it promptly presented or within 3 minutes of request in a clean billfold (or similar) that was in good condition?

  Yes

  No

  N/A

• "Did the employee offer a sincere farewell at the end of the conversation and show appreciation?

  Yes

  No

  N/A

• "Did the outlet provide a comfortable dining/beverage experience (i.e. tables appropriately spaced, temperature is comfortable, music is played at an<br>appropriate level)?"

  Yes

  No

  N/A

• "Were all tables in the restaurant consistently laid up and promptly cleared and re-laid when guests depart (i.e. cleared within 5 minutes and re-laid within 5 minutes of clearing)?

  Yes

  No

  N/A

• "If a bar list was provided, was it clean and in good repair, grammatically correct and easy to read?"

  Yes

  No

  N/A

• Were all food and beverages free of single-use plastic?

  Yes

  No

  N/A

• " Was all water provided in glass bottles or alternative eco-friendly containers only (i.e. no plastic bottles)?"

  Yes

  No

  N/A

• "Were employees well groomed and neatly presented in clean, well ftted uniforms and, if applicable, wearing name badges, resulting in a positive first impression?"

  Yes

  No

  N/A

• "Was the employee’s speech clear and use of English satisfactory, enabling engagement in two-way conversation with the guest?"

  Yes

  No

  N/A

• Did the employees engage in a well-paced, natural (nonscripted, jargon/slang free), friendly and interested manner?

  Yes

  No

  N/A

• Did the employees engage in a well-paced, natural (nonscripted, jargon/slang free), friendly and interested manner?

  Yes

  No

  N/A

• "Did the employee use the guest's name naturally and discreetly without overusing it?

  Yes

  No

  N/A

• "Did the employee display a high level of confidence when carrying out his/her duties and/or was he/she knowledgeable when answering questions about the other hotel facilities or immediately offer to fnd out the<br>information required?"

  Yes

  No

  N/A

• "Was service anticipatory/intuitive with the employee thinking ahead to act on future needs/opportunities of the guest?"

  Yes

  No

  N/A

• "Did the employee adapt to a changing situation and/or guest's need?

  Yes

  No

  N/A

• "Did the employee make every effort to meet the guest's requests or offer a suitable alternative?"

  Yes

  No

  N/A

• "Did an employee personalize the interaction in any way and engage the guest as an individual?"

  Yes

  No

  N/A

• "Did employees collaborate seamlessly to ensure service was organized and professional without being intrusive or repetitive?"

  Yes

  No

  N/A

• "Did the employee actively listen, avoid interrupting an give the guest their undivided attention (i.e. the guest should not have to repeat themselves)?"

  Yes

  No

  N/A

• "Did employees maintain alert postures and respect the guest's presence when interacting with each other?"

  Yes

  No

  N/A

• "Where applicable, did the employee display self-control and empathy in challenging interactions and offer a suitable alternative/resolution?"

  Yes

  No

  N/A

Additional Information

• Comments & Percentage