- Service Call
- New Install
- HD Upgrade
Did the engineer leave a mobile number?
Why did you not call the engineer directly?
Were phone lines connected to STB's?
Was Router connected to stb?
All cable routes and fixing to our team standard?
Had the box been downloaded?
- chewed cable
- cable not customers satisfaction
- cable was joined
- f connectors not tight or not been replaced
- not sufficient clips in cable
- no phone lines run
- phone line not to customers satisfaction
- not connected to router
- box/es not downloaded
- card not paired correctly
- dish not changed
- lnb failure
- box failure
- telephone line not working since visit
- not connected additional equipment
- rf output 2 not switched on
- customer needed more demo
- customer wanted to know about additional srvs
- TV ratio incorrect
- remote not programmed
- faulty remote
Anything other reason I visited today that isn't listed above!