EECC Health Check

• Store Name

• Store Number

• Conducted on

  Date

• BM present

  Yes

  No

  N/A

• Prepared by

EECC

• Team aware of EECC and Plan been cascaded

  Yes

  No

  N/A

• Evidence of EECC plan and stores commitments

  Yes

  No

  N/A

• Evidence of EECC Mystery Shop checklist

  Yes

  No

  N/A

• Team members tracking their own performance daily.

  Yes

  No

  N/A

Pin Point

• Team wearing the Pin Point bags

  Yes

  No

  N/A

• Evidence of Pin Point is being delivered to our customers

  Yes

  No

  N/A

Business Priorities

• Upgrade

• 4G

• Right sell

• Trade up

• Data Capture

• Right sell journey in place for customers adding value through correct questions and solutions being provided

  Yes

  No

  N/A

• Better section of pinpoint being used to highlight all attachments

  Yes

  No

  N/A

• Pinpoint sales being closed down in store and inputting transaction number

  Yes

  No

  N/A

• Live pinpoint observations and documented feedback taking place

  Yes

  No

  N/A

RAG Report

• Pin Point

  Red

  Amber

  Green

• EECC Story

  Red

  Amber

  Green

• Evidence

  Media

• Territory Plan

  Red

  Amber

  Green

• Evidence

  Media

• Success poster

  Red

  Amber

  Green

• Evidence

  Media

• Action poster

  Red

  Amber

  Green

• Evidence

  Media

• Store

  Red

  Amber

  Green

• Comment

• Branch Manager Sign off

  Sign