Colleague Accreditation

• Store Number

• Store Name

• Colleague

• Conducted on

  Date

• Prepared by

Business Priorities

• Do they talk to customers about 4G and understand the importance of 4G

• Do they always offer an upgrade first when appropriate and understand the priority

• Do they use the Right Sell Document and ensure the customer is on the right tariff

Welcome

• Acknowledge/approach the customer

• Explain how we can offer better value

• Explain of USP and key offerings

• Use Live Tariff Checker

• Take the customer on the most appropriate journey for their needs

• Comment

5 Quick Questions

• Explanation around questions

• Ask about current handset and trade in value

• Find out whether customer was upgrading

• Ask about handset usage

• Data capture

• Comment

Right Phone For You

• Recommend 2 handsets based on their needs

• Make single recommendation

• Present Boxed handset and say 'this is your phone'

• Bring out a suitable accessory

• Comment

Future Proof

• Explain Future Proof

• Explain how data usage would increase

• Explore 4G

• Use trade in value to offset handset cost

• Enter Product ID to summarise and ask for business

• Comment

Better

• Refer back to accessories

• Talk about Geek Squad and overcome any objections

• Introduce Broadband and overcome objections

• Comment

Sorted

• Summarise and thank customer for service

• Comment

• Sign off

  Sign