Hampshire and West Sussex store visit

• Audit Title

Store review

• Store Name / Branch Number

• Date

  Date

• Completed by

• Team present

Store Presentation and standards

• Store windows executed to plan, clean and bright. Stores have a commercial appeal for passing customers. (Inc Legal vinyl). Signage is fully working.

  Yes

  No

  N/A

• Evidence the store has executed POS and Fixtures to VM whilst following their current Macro Plan. (Reaction to fill gaps where necessary including missing pos)

  Yes

  No

  N/A

• Entrance, Sales Floor and Customer areas all clean, clear and dust free. (Check FSDU's)

  Yes

  No

  N/A

• Slat walls are full with products spaced & faced, clean and dust free. Store plan in place to replenish key lines.

  Yes

  No

  N/A

• Demo products powered and rolling content. Live Devices being used and brought to life on the Shopfloor. (Device Advice / Eye Openers etc)<br>

  Yes

  No

  N/A

• Evidence of Routines and Rituals in place confirming processes and procedures are manned efficiently

  Yes

  No

  N/A

• Evidence of back of house stock stored tidily, secured correctly, clean eating area and equipment. uncluttered space and store is adhering to Health & Safety Guidelines including ten point H&S check and fire alarm testing.

  Yes

  No

  N/A

Setting the Team up for success

• Effective Rota in place. Adequate weekend flexibility. Ideal rota to fit with SOH budget

  Yes

  No

  N/A

• Performance expectations clearly set out, documented and understood at store and individual level

  Yes

  No

  N/A

• Monthly team meeting taking place

  Yes

  No

  N/A

• Are all colleagues in correct uniform with badges

  Yes

  No

  N/A

• Daily briefings in place covering Products, Customer & Store Performance with the whole team throughout the day

  Yes

  No

  N/A

• Evidence of active development with Colleagues

  Yes

  No

  N/A

• Evidence of Winning the Weekend set up and Weekend Focus

  Yes

  No

  N/A

Smarter Selling on the ShopFloor

• Evidence of Shopfloor Leadership in place. Dedicated SFL for the day?

  Yes

  No

  N/A

• Evidence of PINPOINT Usage and an active plan to develop capability for delivering a seamless sale

  Yes

  No

  N/A

• Evidence of Broadband opportunity being explored and Elvis is loaded up and staff are aware of how to use it fully.

  Yes

  No

  N/A

• Witness correct upsell journey for customers adding value through correct questions and solutions being provided

  Yes

  No

  N/A

• Team members tracking their own performance daily.

  Yes

  No

  N/A

• Live PINPOINT observations and documented feedback taking place

  Yes

  No

  N/A

• Evidence of WCSS being tracked and Mystery Shop?

  Yes

  No

  N/A

• Is detractor recovery in place in store

  Yes

  No

  N/A

Investing in people

• Performance review in place for all colleagues inc MGMT

  Yes

  No

  N/A

• Coaching/support Activity based on shop-floor observations and opportunity tracker

  Yes

  No

  N/A

• Is the BM PINPOINT Accredited

  Yes

  No

  N/A

• Is the team PINPOINT accreditated.

  Yes

  No

  N/A

Performance

• Manager & team aware of their current performance, priorities and track their store and individual performance accordingly.

  Yes

  No

  N/A

• Top gun individual ranking visibility in store / store newsletter and weekly briefs on display or signed and filed to confirm briefed.

  Yes

  No

  N/A

• Awareness of store ranking on Regional and Territory success measures and what are the current performance focus

  Yes

  No

  N/A

• Conduct & Capability process being implemented appropriately

  Yes

  No

  N/A

Attachment Expectations.

• 3 Pillar Plan PPCR, UPG MIX, Right sell

  Yes

  No

  N/A

• GSHT, HSLT, ASR attach plans

  Yes

  No

  N/A

• Fixed line Broadband plan

  Yes

  No

  N/A

Smarter Operations

• OE Dashboard GREEN?

  Yes

  No

  N/A

• LP check health action plan. CATI action plan in place.

  Yes

  No

  N/A

• Store Blue box check 100% (MSC, Audit, Petty Cash, Banking)

  Yes

  No

  N/A

• GS Dashboard plans in place where appropriate

  Yes

  No

  N/A

Next Steps / Actions

• Agreed Next Steps / Actions

• Additional media

  Media

• Branch Manager / Deputy

  Sign