EG Cinnabon - AM Visit 2024 v1

Title Page

How this audit works

Yes - No issue and achieved EG standards
No - Room for improvement ranging from minor to more serious
No - Repeat issue - Where the issue was also highlighted in the previous month's audit.
Issues that have not been addressed should be classed as a performance issue.
Action - Details of the issue and action required

What Are My First Impressions

Is the outside of the store clean and tidy?
Bin area clean, in good condition and bin lids close properly
Signage is in good condition, clean and free of build-up
Does the store have sufficient marketing materials? (4 flags, 3 bollard covers & 1 banner where possible)
Is outside seating clean, tidy and in good condition
Exterior window ledges clean with no visible clutter / weeds etc..
Are window marketing materials in good condition?

Our Guest Area

Is the entrance to the store clear and clean. No damage floors or walls
Can you see the Cinnabon unit / signage clearly
DA seating and chairs well maintained and cleaned. All lights working. Table toppers current and in good condition.
Is the front of the unit clear with no cleaning and personal items, all lights working and no damage to tiles or walls. Screens fully working and promotional materials well displayed.
Does the whole front line, hot plate and drinks area look well presented and clear. (Include picture of the front of the unit)
Is the rolling station including the pin, dough sheeter and worktop clean and clear?
Allergen, Feed It Back and 5* EHO stickers are on display and in good repair.

How We Treat Our Guests

Is greeting prompt and friendly (within 3 seconds of Guest’s arrival)?
Team displays a sense of urgency to serve.
Suggestive selling is effectively used to maximize sales
Are receipts given if requested?
Are customers prompted to scan Feed it Back QR code
Warm parting phrase used. For example “Thank you, have a great day".
Uniforms worn per brand standard, are approved and are in good condition. Portable devices are not used while working
Hair is clean, neatly combed, short, or restrained (not touching the collar) If tied up, hair net is used under the cap.
Fingernails are clean, trimmed and without nail polish or any additional adornments such as Gel's
No more than one ring is worn. Plain necklaces, if worn, are inside the uniform. No wristwatch or dangling bracelet / bangle.
No facial piercing or dangling earrings.
Handwritten signs or unapproved artwork is not posted
Bin(s) clean & in good condition?

Service Area

Hand sink properly stocked with soap, paper towel, bin and handwashing sign
Handwashing sink reaches 37ºC
Display glass and back line are free of debris, dust and fingerprints. Rolling station and floors are clean
Are all long life products within date and labelled with initial? (bottled drinks, syrups, milk etc)
Serving tongues / paddles kept clean.
Makara Sugar stored correctly and container clean. Product within expiry date.
Frosting stores correctly and in date.
Dough Balls stores correctly in the fridge on a single layer and in date
POS system, POS counter and underneath storage is free of dust, food particles, or grime. Screen does not have built up grime
Is the proofer clean and in good working condition? All light bulbs on?
Is the oven clean and in good working condition? All light bulbs on?
Is the microwave / speed oven clean and in good working condition?
Is the coffee machine clean and in good working condition?
Is the back counter fridge clean?
Are the seals clean and in good condition?
Is the temperature within range? (check dial)
Ice machine clean and working correctly.
Safe and till draw locked. No key left in or next to the till

Our Bon Quality

A minimum of 1 of each varierties available on the hot plate.
Rolls are not kept for longer than 30 minutes on the hot plate and labelled.
Rolls have a dome top and circular bottom. 6/7 wraps on each roll.
Rolls appear moist and shiny with correct frosting / topping.
**Sample test a roll. Does it meet expectation taste profile.** Include a picture.
Are ROTG and Cinna Chips available to purchase. ROTG not held for longer than 8 hours of EOD, whichever is sooner. Labelled and initialled.
Do staff know how long a ROTG is heated for in the microwave (30 seconds)
Are CinnaPacks available in 2's, 4's and 6's.
Are display Packs sealed with tape and clean of smears. Are boxes marked with correct SATO label and initialled.

Our Drinks range

Are Chillattas being made as peer the recipe cards. Order a Chillatta and feed back to the team member. Include a picture.
Are the drinks dispensers at least 50% full and mixed correctly. Labelled and initialled.
Are coffee beans adequate for the day's use only.
Is ground coffee tampered correctly and only placed in the machine when ready to make.
Is Milk steamed to 66deg and foamed at the same time as the coffee is poured.
Is the steam wand clean and kept clean with a green cloth.

We Are Food Safe

Proper glove usage procedures are being followed.
Weekly Workbook complete and accurate. Any issues raised have been actioned. Signed off by SM and AM.
Expiry chart completed daily and initialled?
No cross contamination risks visible?
Restaurant is free from evidence of pests such as droppings, trapped pests or chew marks.
Last 4 pest control reports (digital copies) kept on till for evaluation and monitoring purposes?
Level 2 food safety complete for SM & Assistant/Supervisor?
Most recent EHO Inspection report available
Is the next planned OER booked in and date confirmed?

Back of House

Hand sink properly stocked with soap, paper towel, bin and handwashing sign
Handwashing sink reaches 37ºC
Non-hand washing sinks must meet a minimum of 43ºC
Food contact surfaces are clean
3-compartment sink properly set up and sanitising solution meet proper PPM
3-compartment sink in good condition? No leaks?
Sanitiser spray bottles are set up as required. Sanitiser solutions are in properly labelled and in approved containers
Calibrated thermometer available
Temperatures are recorded and the 4 weeks prior to the inspection date of temperature logs are available
Area is clean and tidy, shelving well organised?
Are all products within date?
Are all lights on? No faulty lighting?

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