Title Page
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Conducted on
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Prepared by
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Location
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Branch?
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Select date
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Did the location conduct a morning huddle?
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Did the Branch Close Clean the previous night?
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Did the location update the goal board?
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Is the Branch Manager the counter manager during peak times?
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Did the counter manager address the customer at the door with a Handshake and a Smile?
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Were the Critical Questions being asked?
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What is this name of the employee who asked the Critical Questions?
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Did the employee ask about Dangerous Items being removed from the vehicle?
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Did the employee ask if the customer was Completely Satisfied?
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If necessary, did the employee re-inspect the vehicle once the customer removed their items and left?
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If the customer was not completely satisfied, did the employee ask what we could do to insure they leave Completely Satisfied?
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Once the issue was resolved did the employee insure the customer left Completely Satisfied?
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What could we have done or offered the customer to insure they were completely satisfied?
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Are all employees upfront and eager to serve the customers?
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Does every employee address the customers in the lobby when given an opportunity?
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If no, which employee(s) did not address the customers?
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At any point did the counter manager leave the front?
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Did the counter manager appoint someone else to counter manage if distracted?
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Are the Thank You Calls being completed?
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List the tickets sampled to insure Thank You Calls are being completed? (Minimum of 3)
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What is the Branch's Rental Ready% ?
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What is the Branch's Rental Ready Opened via Launchpad?
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What is the Branch's 3/12 month ESQI?
