Elite escalation

• Engineer name and tech code escalating

• Conducted on

  Date

• Prepared by

Job details

• Job number

• Customer Name

• Is this the account holder

  Select yes no

  • yes
  • no

• Additional contact phone number for the customer

• Snap shot of the job details

  Media

• Details to why an SE pairing is required onsite

What other options have been given to the customer

• Select relocate been offered S pole been offered every other option available has been given to the customer

  • relocate been offered
  • S pole been offered
  • every other option available has been given to the customer

• Any additional options given

Was a second opinion given?

• Select 2nd opinion from TM 2nd opinion SE engineer 2nd opinion DTH engineer 2nd opinion onsite 2nd opinion over the phone

  • 2nd opinion from TM
  • 2nd opinion SE engineer
  • 2nd opinion DTH engineer
  • 2nd opinion onsite
  • 2nd opinion over the phone

Photos off all angles showing line of site, dish location, etc

• Add media

  Media

• Has an explanation been given to the customer of the window of opportunity ?

  Select yes no

  • yes
  • no

What days is the customer available

• Select Saturday Sunday monday tuesday wednesday thursday Friday

  • Saturday
  • Sunday
  • monday
  • tuesday
  • wednesday
  • thursday
  • Friday

Please sign below if all the above has been completed

• Engineer signature

• Add signature

  Sign

• Customer signature

• Add signature

  Sign