ESCA - VENUE AUDIT - HENRIETTA WINDSOR - OLD FOH BOH together

• Conducted On

  Date

• Conducted By

• FOH Manager On Duty

• BOH Manager On Duty

• Service - Breakfast, Lunch, Or Dinner

• GENERAL COMMENTS

FRONT DOOR

• PROPER SIGNAGE POSTED - LIQUOR LICENSING

  Good

  Fair

  Poor

  N/A

• T/A WINDOW OPEN FOR SERVICE

  Good

  Fair

  Poor

  N/A

• T/A LIGHT BOX CLEAN & COBWEB FREE

  Good

  Fair

  Poor

  N/A

• T/A MENU BOARD - MENU UP TO DATE, CLEAN, COBWEB FREE

  Good

  Fair

  Poor

  N/A

• EXTERIOR WALLS - CLEAN, DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• ORANGE GLASS WALL - CLEAN & SMUDGE FREE

  Good

  Fair

  Poor

  N/A

• FLOOR - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• TABLES SET FOR SERVICE - NO WOBBLES, STRAIGHT LINES

  Good

  Fair

  Poor

  N/A

• BOLLARDS & SAND BAGS NEATLY IN PLACE

  Good

  Fair

  Poor

  N/A

• GARBAGE CAN OUTSIDE ON DAYS WE ARE NOT OPEN FOR SERVICE

  Good

  Fair

  Poor

  N/A

• SPOTLIGHTS ON

  Good

  Fair

  Poor

  N/A

• HEATERS ON WHEN REQUIRED

  Good

  Fair

  Poor

  N/A

• SPACE BEHIND ORANGE GLASS & KITCHEN WALL - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• ENTRANCE DOOR - CLEAN & FINGERPRINT FREE

  Good

  Fair

  Poor

  N/A

• OTHER

  Good

  Fair

  Poor

  N/A

• OTHER - NO SCORE

  Good

  Fair

  Poor

  N/A

• ENTRANCE CARPET - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• ONLY PLATES ALONG TOP CHELF IN KITCHEN - NO FOOD OR PREP

  Good

  Fair

  Poor

  N/A

• NOTHING ON ORANGE BRICK FOR SERVICE

  Good

  Fair

  Poor

  N/A

• FLOOR - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• WALLS - CLEAN & SMUDGE FREE

  Good

  Fair

  Poor

  N/A

• CEILING - COBWEB FREE

  Good

  Fair

  Poor

  N/A

• HOST STATION - CLEAN, STOCKED, WELL ORGANIZED

  Good

  Fair

  Poor

  N/A

• TABLETS - CLEAN, SMUDGE FREE & ON CHARGE

  Good

  Fair

  Poor

  N/A

• HOST FLORAL ARRANGEMENT - DUST FREE & IN GOOD CONDITION

  Good

  Fair

  Poor

  N/A

• CELEBRATION CARDS - BIRTHDAY & ANNIVERSARY - STOCKED & USED ACCORDING TO SEQUENCE OF SERVICE

  Good

  Fair

  Poor

  N/A

• HOST LAMP - OUT & ON FOR SERVICE

  Good

  Fair

  Poor

  N/A

• MENUS - CLEAN, ENOUGH PRINTED READY FOR SERVICE

  Good

  Fair

  Poor

  N/A

• PHONE ON CHARGE OR WITH A MANAGER - ANSWERED BY 3 RINGS WHEN APPROPRIATE

  Good

  Fair

  Poor

  N/A

• BLACK PLASTIC CUTLERY TRAYS - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• BAR TABLE SET - STRAIGHT LINES, CHAIRS PUSHED IN

  Good

  Fair

  Poor

  N/A

• TABLE SETTINGS - CUTLERY POLISHED, NAPKINS STRAIGHT, PLATES POLISHED (NO WATER SPOTS)

  Good

  Fair

  Poor

  N/A

• CHAIR SEATS - CLEAN & VACCUMED

  Good

  Fair

  Poor

  N/A

• BAR TABLE BASE - CLEAN

  Good

  Fair

  Poor

  N/A

• LIGHTS OUT - ON HIGH SETTING FOR SERVICE, STRAIGHT LINES

  Good

  Fair

  Poor

  N/A

• SILVER ACCENT WALL - CLEAN & SMUDGE FREE

  Good

  Fair

  Poor

  N/A

• OTHER

  Good

  Fair

  Poor

  N/A

• OTHER - NO SCORE

  Good

  Fair

  Poor

  N/A

• PASS SHELF - CLEAN ABOVE & BELOW

  Good

  Fair

  Poor

  N/A

• HEAT LAMPS - ON, NO FOOD DEBRIS ON BULBS , SILVER LIGHT FIXTURES CLEAN

  Good

  Fair

  Poor

  N/A

• SILVER ACCENT WALL - CLEAN & SMUDGE FREE

  Good

  Fair

  Poor

  N/A

• WAITSTAFF PASS PLATE SHELF - PLATES CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• WAITSTAFF RUNNING CUTLERY - CLEAN & POLISHED

  Good

  Fair

  Poor

  N/A

• WAITSTAFF METAL CUTLERY HOLDER - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• UMBRELLA HOLDER - CLEAN & DEBRIS FREE, NOT USED AS A GARBAGE

  Good

  Fair

  Poor

  N/A

• CUT OUT FOR CUTLERY IN SILVER WALL - AREA CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• KITCHEN MAT AT ENTRANCE OF KITCHEN - CLEAN FOR SERVICE

  Good

  Fair

  Poor

  N/A

• PASS PRINTER - CLEAN, RESET RUN THROUGH FOR START OF SERVICE, EXTRA PRINTER ROLLS STORED AWAY, NOT IN SIGHT OF THE GUEST

  Good

  Fair

  Poor

  N/A

• RUNNERS CUTLERY - CLEAN & POLISHED

  Good

  Fair

  Poor

  N/A

• DOCKET RAIL - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• PASS GARBAGE - CLEAN INSIDE & OUT, NO HOLES IN BIN

  Good

  Fair

  Poor

  N/A

• PASS UNDER COUNTER STORAGE - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• BINDERS & RECIPE BOOKS - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• OTHER

  Good

  Fair

  Poor

  N/A

• OTHER - NO SCORE

  Good

  Fair

  Poor

  N/A

• PAN/RAW SECTION PLATE SHELF - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• STAINLESS STEEL - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• PAN SECTION FRIDGE - CLEAN, STOCKED, WELL ORGANISED, ITEMS STORED PROPERLY

  Good

  Fair

  Poor

  N/A

• UNDER COUNTER STORAGE SHELF - CLEAN, ORGANISED

  Good

  Fair

  Poor

  N/A

• PAN SINK - CLEAN, NO FOOD DEBRIS

  Good

  Fair

  Poor

  N/A

• POT RACK ABOVE BURNER - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• 6 STAR BURNER - CLEAN & DEBRIS FREE, DRIP TRAY CLEAN

  Good

  Fair

  Poor

  N/A

• 6 STAR BURNER OVEN - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• PAN SHELF BESIDE 6 STAR - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• PAN SECTION UNDER COUNTER FREEZER - CLEAN, STOCKED, WELL ORGANISED, ITEMS STORED PROPERLY

  Good

  Fair

  Poor

  N/A

• LARDO SPEED RAIL - CLEAN, PRODUCT LOOKS FRESH, FRESH INSERTS, LID CLEAN ABOVE & BELOW

  Good

  Fair

  Poor

  N/A

• LARDO FRIDGE - CLEAN, STOCKED, WELL ORGANISED, ITEMS STORED PROPERLY

  Good

  Fair

  Poor

  N/A

• HOOD VENTS ABOVE FRYER - CLEAN & GREASE FREE

  Good

  Fair

  Poor

  N/A

• FRYER SHELF - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• FRYER BASKETS - CLEAN & IN GOOD CONDITION

  Good

  Fair

  Poor

  N/A

• FRYERS - CLEAN, FRESH OIL USED

  Good

  Fair

  Poor

  N/A

• FRY WARMER AREA - CLEAN, HEAT LAMP ON FOR SERVICE

  Good

  Fair

  Poor

  N/A

• UNDER FRY WARMER SHELF - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• SANDWICH PRESS (LEFT) - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• SANDWICH PRESS (RIGHT) - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• PRINTER - CLEAN, IN GOOD CONDITION, WIRES STORED PROPERLY SO AS NOT TO BURN ON THE SANDWICH PRESS

  Good

  Fair

  Poor

  N/A

• UNDER SHELF STORAGE - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• GARBAGE - CLEAN INSIDE & OUT, NO HOLES IN BIN

  Good

  Fair

  Poor

  N/A

• TA BOX SHELF - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• TA DOCKET RAIL - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• TA CUTTING BOARD - CLEAN ABOVE & BELOW, IN GOOD CONDITION

  Good

  Fair

  Poor

  N/A

• TA 6-DRAWER COOLER - CLEAN, STOCKED, WELL ORGANISED, ITEMS STORED PROPERLY

  Good

  Fair

  Poor

  N/A

• TA SINK - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• RICE COOKER - AREA CLEAN, COOKER CLEAN INSIDE & OUT

  Good

  Fair

  Poor

  N/A

• ALTO SHAME - ON, SET TO PROPER TEMP, CLEAN INSIDE & OUT

  Good

  Fair

  Poor

  N/A

• TA SHELF (FRY BAG STORAGE) - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• TA POS - AREA TIDY, SCREEN SMUDGE FREE

  Good

  Fair

  Poor

  N/A

• TA PRINTER - CLEAN & IN GOOD CONDITION

  Good

  Fair

  Poor

  N/A

• UBER TABLET - ON CHARGE, CLEAN

  Good

  Fair

  Poor

  N/A

• DOOR DASH TABLET - ON CHARGE, CLEAN

  Good

  Fair

  Poor

  N/A

• TA UNDER COUNTER FRIDGE - CLEAN, STOCKED, WELL ORGANISED, ITEMS STORED PROPERLY

  Good

  Fair

  Poor

  N/A

• TA PACKAGE SHELF - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• TA BAGS HUNG - ORGANISED & FULLY STOCKED, UBER, DOOR DASH & HENRIETTA BAGS

  Good

  Fair

  Poor

  N/A

• MINI FRIDGE - CLEAN, STOCKED, WELL ORGANISED, ITEMS STORED PROPERLY

  Good

  Fair

  Poor

  N/A

• TA WINDOW OPEN & READY FOR SERVICE

  Good

  Fair

  Poor

  N/A

• STEAK/FISH CHARCOAL PIT - CLEAN, NOT USED AS STORAGE

  Good

  Fair

  Poor

  N/A

• HOOD VENTS - CLEAN & GREASE FREE

  Good

  Fair

  Poor

  N/A

• CHARCOAL PIT - STAINLESS CLEAN

  Good

  Fair

  Poor

  N/A

• CHARCOAL PIT - CHARCOALS BURNING, READY FOR SERVICE

  Good

  Fair

  Poor

  N/A

• GLASS WALL DIVIDER - CLEAN & GREASE FREE

  Good

  Fair

  Poor

  N/A

• GRILL SINK - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• GRILL GARBAGE - CLEAN INSIDE & OUT, NO HOLES IN BIN

  Good

  Fair

  Poor

  N/A

• GRILL STORAGE SHELF - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• GRILL WHITE PLASTIC BIN - CLEAN & GREASE FREE

  Good

  Fair

  Poor

  N/A

• CHARCOAL METAL BINS - CLEAN & IN GOOD CONDITION

  Good

  Fair

  Poor

  N/A

• OVEN HOOD VENTS - CLEAN & GREASE FREE

  Good

  Fair

  Poor

  N/A

• BLUE SEAL OVEN - CLEAN INSIDE & OUT (INCLUDING THE TOP)

  Good

  Fair

  Poor

  N/A

• OVEN SHELVES - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• HANGING UTENSILS - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• LINEN BAG - NEATLY IN PLACE

  Good

  Fair

  Poor

  N/A

• STAINLESS WALL AROUND OVEN - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• PLATE SHELF - CLEAN, STOCKED, ORGANISED

  Good

  Fair

  Poor

  N/A

• CUTTING BOARDS - CLEAN, IN GOOD CONDITION & STORED PROPERLY (BOARDS SPACED WELL FOR GOOD MOVEMENT OF AIR, NOTHING STORED ABOVE OR BELOW BOARDS)

  Good

  Fair

  Poor

  N/A

• KITCHEN EQUIPMENT (ROBOT COUP, KITCHEN AID, HAND BLENDER, ETC) - CLEAN & IN GOOD WORKING CONDITION

  Good

  Fair

  Poor

  N/A

• FOH TA CONTAINERS - STOCKED & ORGANISED

  Good

  Fair

  Poor

  N/A

• STORAGE SHELF ABOVE FIRST AID KIT - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• FIRST AID KIT - CLEAN, STOCKED & ORGANISED

  Good

  Fair

  Poor

  N/A

• HAND WASH SINK - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• HAND WASH SINK - PAPER TOWEL & HAND SOAP STOCKED

  Good

  Fair

  Poor

  N/A

• SIGN IN IPAD - CHARGED, SCREEN CLEAN & SMUDGE FREE

  Good

  Fair

  Poor

  N/A

• RUNNERS CHECKLIST - SIGNS OF USE

  Good

  Fair

  Poor

  N/A

• RUNNERS GARBAGE - CLEAN IN & OUT, IN GOOD CONDITION, NO HOLES

  Good

  Fair

  Poor

  N/A

• ROBOT COUP BLITZ - CLEAN & IN GOOD CONDITION

  Good

  Fair

  Poor

  N/A

• WALLS - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• CEILING - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• FLOOR - DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• FLOOR DRAIN - DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• LIGHTS - ON, NO BURNT OUT BULBS

  Good

  Fair

  Poor

  N/A

• OTHER

  Good

  Fair

  Poor

  N/A

• OTHER - NO SCORE

  Good

  Fair

  Poor

  N/A

• ALL STAINLESS STEEL - CLEAN & SCRUBBED DOWN DAILY

  Good

  Fair

  Poor

  N/A

• WALLS - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• CEILING - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• FLOOR - DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• FLOOR DRAIN - DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• STORAGE SHELF ABOVE AUS TANK - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• CHICKEN PREP BENCH - CLEAN, DEBRIS FREE & WELL SANITISED AFTER USE

  Good

  Fair

  Poor

  N/A

• NO PREPPED FOOD LEFT ON FLOOR

  Good

  Fair

  Poor

  N/A

• OZ TANK - CLEAN & WELL MAINTAINED, NO GREASE DRIPPING OUTSIDE

  Good

  Fair

  Poor

  N/A

• SPICE SHELF - CLEAN, ORGANISED, PROPER LABES WITH DATES, NO TAPE LABELS

  Good

  Fair

  Poor

  N/A

• VACUUM SEALER - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• VACUUM SEALER SHELF - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• DISH AREA SHELVES - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• PLASTIC TUBS - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• DISH GARBAGE CANS - CLEAN IN & OUT, IN GOOD CONDITION, NO HOLES

  Good

  Fair

  Poor

  N/A

• DISHWASHER HOOD VENTS - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• DISH SINK - CLEAN & DRAIN FREE OF DEBRIS

  Good

  Fair

  Poor

  N/A

• DISHWASHER - CLEAN & SPRAY HEADS FREE OF DEBRIS

  Good

  Fair

  Poor

  N/A

• FRESH WATER FOR ALL PRESOAKS - COFFEE CUPS, CUTLERY & TEASPOONS

  Good

  Fair

  Poor

  N/A

• UNDER SINK CHEMICAL STORAGE - CLEAN, ORGANISED, CHEMICALS STORED SAFELY

  Good

  Fair

  Poor

  N/A

• LARGE WHITE CEILING VENTS - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• MOP BUCKET SINK - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• LIGHTS - ON, NO BURNT-OUT BULBS

  Good

  Fair

  Poor

  N/A

• NO SIGNS OF CREEPY CRAWLIES

  Good

  Fair

  Poor

  N/A

• OTHER

  Good

  Fair

  Poor

  N/A

• OTHER - NO SCORE

  Good

  Fair

  Poor

  N/A

• COOLER AT PROPER TEMP

  Good

  Fair

  Poor

  N/A

• METAL GRATE AT ENTRANCE - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• COOLER DOOR KEPT CLEAN & CLOSED AT ALL TIMES

  Good

  Fair

  Poor

  N/A

• FLOORS - DEBRIS FREE, UNDER SHELVES INCLUDED

  Good

  Fair

  Poor

  N/A

• WALLS - CLEAN

  Good

  Fair

  Poor

  N/A

• FAN - CLEAN & IN GOOD WORKING ORDER

  Good

  Fair

  Poor

  N/A

• SHELVES - CLEAN AND ORGANISED

  Good

  Fair

  Poor

  N/A

• PRODUCT LOOKS FRESH

  Good

  Fair

  Poor

  N/A

• FIFO SYSTEM USED - FIRST IN FIRST OUT

  Good

  Fair

  Poor

  N/A

• ITEMS STORED PROPERLY - LABELED, DATED, LIDDED OR WRAPPED

  Good

  Fair

  Poor

  N/A

• NO RAW PRODUCT BEING STORED ABOVE THE COOKED PRODUCT

  Good

  Fair

  Poor

  N/A

• NO FOOD STORED ON THE FLOOR

  Good

  Fair

  Poor

  N/A

• PREP ROLLING RACK - CLEAN, DEBRIS FREE & ITEMS STOED ROPERLY

  Good

  Fair

  Poor

  N/A

• RAW MEAT ROLLING RACK - CLEAN, DEBRIS FREE & ITEMS STORED PROPERLY

  Good

  Fair

  Poor

  N/A

• BAR STORAGE AREA - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• CHICKEN STORAGE AREA - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• CHICKEN RACKS - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• CLEAR STORAGE TUBS - CLEAN, NOT STORED ON FLOOR

  Good

  Fair

  Poor

  N/A

• BLUE TROLLY FOR TUBS - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• NO CHICKEN STORED OUTSIDE OF CHICKEN AREA

  Good

  Fair

  Poor

  N/A

• BLACK TROLLY - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• LIGHT - ON & NO BURNT OUT BULB

  Good

  Fair

  Poor

  N/A

• OTHER

  Good

  Fair

  Poor

  N/A

• OTHER - NO SCORE

  Good

  Fair

  Poor

  N/A

• BAR TOP - CLEAN, ORGANISED

  Good

  Fair

  Poor

  N/A

• TRAYS - CLEAN, NO SMELL, NOT STICKY

  Good

  Fair

  Poor

  N/A

• BRASS WINE SERVICE TRAYS - CLEAN, OLD STICKERS REMOVED

  Good

  Fair

  Poor

  N/A

• DOCKET RAIL - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• FRUIT BOWLS - CLEAN, FRUIT VISUALLY APPEALING

  Good

  Fair

  Poor

  N/A

• WATER SERVICE AREA & TOWER - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• BEER TAP - DEBRIS FREE, NO BUILD UP IN POUR SPOUT

  Good

  Fair

  Poor

  N/A

• SPARKLING COMPRESSOR - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• GARBAGE CAN - CLEAN INSIDE & OUT, CAN IN GOOD CONDITION, NO HOLES

  Good

  Fair

  Poor

  N/A

• BAR PRINTER - CLEAN & IN GOOD CONDITION

  Good

  Fair

  Poor

  N/A

• BAR GARNISH - CLEAN TRAY, GARNISH LOOKS FRESH

  Good

  Fair

  Poor

  N/A

• ICE WELL - CLEAN & DEBRIS FREE, LEFT DRY AT THE END OF NIGHT

  Good

  Fair

  Poor

  N/A

• SPEED RAIL - CLEAN & DEBRIS FREE, ITEMS STORED PROPERLY

  Good

  Fair

  Poor

  N/A

• BEER COMPRESSOR - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• CUTTING BOARD - CLEAN & IN GOOD CONDITION

  Good

  Fair

  Poor

  N/A

• TINS & BAR EQUIPMENT - CLEAN & IN GOOD CONDITION

  Good

  Fair

  Poor

  N/A

• SINK & COLANDER - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• UNDER COUNTER GLASS RACK - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• NOTHING STORED ON FLOOR

  Good

  Fair

  Poor

  N/A

• BAR FLOOR & UNDER COOLERS - CLEAN & FREE OF DEBRIS

  Good

  Fair

  Poor

  N/A

• PROPER SIGNAGE - UNDER 18 SERVICE SIGN

  Good

  Fair

  Poor

  N/A

• SILVER FEATURE WALLS - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• HAND WASH SINK - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• HAND WASH PAPER TOWELS & SOAP STOCKED

  Good

  Fair

  Poor

  N/A

• BAR STORAGE SHELVES - CLEAN, STOCKED & ORGANISED

  Good

  Fair

  Poor

  N/A

• WINE BOTTLES - STRAIGHT LINES & LABELS FRONTED

  Good

  Fair

  Poor

  N/A

• GLASSWARE SPOT CHECK - CLEAN & POLISHED

  Good

  Fair

  Poor

  N/A

• BACK BAR MIRROR - CLEAN & SMUDGE FREE

  Good

  Fair

  Poor

  N/A

• SPIRIT BOTTLES - CLEAN, FRONT FACING & LIDED

  Good

  Fair

  Poor

  N/A

• ICE MACHINE - CLEAN, NO SIGNS OF MOLD

  Good

  Fair

  Poor

  N/A

• UNDER COUNTER FREEZER - CLEAN, STOCKED & ORGANISED

  Good

  Fair

  Poor

  N/A

• UNDER COUNTER GLASS RACK - CLEAN & DEBRIS FREE, GLASSWARE SPOT CHECK

  Good

  Fair

  Poor

  N/A

• UNDER COUNTER BOTTLE FRIDGE - CLEAN, STOCKED, ORGANISED, ITEMS STORED PROPERLY

  Good

  Fair

  Poor

  N/A

• ALL OPEN WINE BOTTLES - LABELLED & DATED

  Good

  Fair

  Poor

  N/A

• BAR STORAGE SHELF IN WAS UP - BLIND DOWN FOR SERVICE, AREA KEPT NEAT & TIDY

  Good

  Fair

  Poor

  N/A

• NOTHING STORED ON SHELF IN SIGHT OF GUESTS

  Good

  Fair

  Poor

  N/A

• GLASS WASHER - CLEAN IN & OUT, SPRAYER HEADS FREE OF DEBRIS

  Good

  Fair

  Poor

  N/A

• SINK - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• GLASS SCRUBBER - CLEAN & IN GOOD CONDITION

  Good

  Fair

  Poor

  N/A

• COLANDER - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• UNDER COUNTER STORAGE - CLEAN & ORGANISED

  Good

  Fair

  Poor

  N/A

• CHEMICALS - NEAT & TIDY, ITEMS STORED PROPERLY

  Good

  Fair

  Poor

  N/A

• MODE GLASS BOTTLES - IN GOOD CONDITION, NO CHIPS

  Good

  Fair

  Poor

  N/A

• GLASS RACKS - CLEAN & DEBRIS FREE, GLASSWARE SPOT CHECK

  Good

  Fair

  Poor

  N/A

• CLEANING EQUIPMENT - NEAT & TIDY, IN GOOD CONDITION

  Select Good Fair Poor N/A

  • Good
  • Fair
  • Poor
  • N/A

• WASH UP AREA NOT USED AS STAFF STORAGE ROOM - NO BAGS OR JACKETS

  Good

  Fair

  Poor

  N/A

• LADDER - CLEAN & STORED NEATLY AWAY

  Good

  Fair

  Poor

  N/A

• KEY STORAGE - NEATLY IN PLACE

  Good

  Fair

  Poor

  N/A

• WALLS - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• BAR MATS - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• LIGHTS - ON, NO BURNT OUT BULBS

  Good

  Fair

  Poor

  N/A

• FRUIT FLYS UNDER CONTROL - METHODS IN PLACE TO CONTROL

  Good

  Fair

  Poor

  N/A

• ALL STAINLESS STEEL - CLEAN

  Good

  Fair

  Poor

  N/A

• OTHER

  Good

  Fair

  Poor

  N/A

• OTHER - NO SCORE

  Good

  Fair

  Poor

  N/A

• BAR WAITER STATION - CLEAN, STOCKED & ORGANISED

  Good

  Fair

  Poor

  N/A

• IPAD - CLEAN & SMUDGE FREE

  Good

  Fair

  Poor

  N/A

• HAND TOWEL HOT WATER - READY FOR SERVICE

  Good

  Fair

  Poor

  N/A

• TABLES CRUMBING CLOTHS - CLEAN, SLIGHTLY WET, TRAYS CLEANED AFTER USE.

  Good

  Fair

  Poor

  N/A

• CUTLERY - CLEAN & POLISHED, SPOT CHECK

  Good

  Fair

  Poor

  N/A

• HAND TOWELS - STOCKED, RAMIKENS AVAILABLE

  Good

  Fair

  Poor

  N/A

• PLATES - STOCKED, POLISHED

  Good

  Fair

  Poor

  N/A

• LINEN / NAPKIN BIN - AREA CLEAN, BIN EMPTIED AT THE END OF THE NIGHT

  Good

  Fair

  Poor

  N/A

• 20s TABLES SET - STRAIGHT LINES, CLEAN BASES & NO WOBBLES

  Good

  Fair

  Poor

  N/A

• 20s TABLE SETTINGS CHECK - CLEAN & POLISHED

  Good

  Fair

  Poor

  N/A

• 20s BLUE BENCH SEATING & CHAIR TOPS - CLEAN, DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• 30s TABLES SET - STRAIGHT LINES, CLEAN BASES & NO WOBBLES

  Good

  Fair

  Poor

  N/A

• 30s TABLE SETTINGS CHECK - CLEAN & POLISHED

  Good

  Fair

  Poor

  N/A

• 30s BLUE BENCH SEATING & CHAIR TOPS - CLEAN, DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• 40s TABLES SET - STRAIGHT LINES, CLEAN BASES & NO WOBBLES

  Good

  Fair

  Poor

  N/A

• 40s TABLE SETTINGS CHECK - CLEAN & POLISHED

  Good

  Fair

  Poor

  N/A

• 40s BLUE BENCH SEATING & CHAIR TOPS - CLEAN, DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• FLOORS - CLEAN & FREE OF DEBRIS

  Good

  Fair

  Poor

  N/A

• LIGHTS ON - NO BURNT-OUT BULBS

  Good

  Fair

  Poor

  N/A

• WALL LIGHTING STRIP - CLEAN & DUST FREE

  Good

  Fair

  Poor

  N/A

• WALLS - CLEAN

  Good

  Fair

  Poor

  N/A

• CEILING - COBWEB FREE

  Good

  Fair

  Poor

  N/A

• ORANGE BRICK AROUND BENCHES - CLEAN & DUST FREE

  Good

  Fair

  Poor

  N/A

• SKIRTING UNDER BENCH SEATING - CLEAN

  Good

  Fair

  Poor

  N/A

• ART CENTRE PIECE BEHIND 39/310 - CLEAN & DUST FREE

  Good

  Fair

  Poor

  N/A

• ALL SILVER ACCENT WALLS - CLEAN & FINGER PRINT FREE

  Good

  Fair

  Poor

  N/A

• OTHER

  Good

  Fair

  Poor

  N/A

• OTHER - NO SCORE

  Good

  Fair

  Poor

  N/A

• TOILET DOOR - CLEAN & SMUDGE FREE (BOTH SIDES)

  Good

  Fair

  Poor

  N/A

• MALE TOILETS - CLEAN - TOILET, SINK, FLOORS, WALLS, MIRROR, ETC.

  Good

  Fair

  Poor

  N/A

• MALE TOILETS STOCKED - TOILET PAPER, HAND PAPER TOWEL & HAND SOAP

  Good

  Fair

  Poor

  N/A

• FEMALE TOILETS - CLEAN - TOILET, SINK, FLOORS, WALLS, MIRRORS, ETC.

  Good

  Fair

  Poor

  N/A

• FEMALE TOILETS STOCKED - TOILET PAPER, HAND PAPER TOWEL & HAND SOAP

  Good

  Fair

  Poor

  N/A

• ACCESSIBLE TOILET - CLEAN, SINK, FLOORS, WALLS, MIRROR, ETC.

  Good

  Fair

  Poor

  N/A

• ACCESSIBLE TOILETS STOCKED,TOILET PAPER, HAND PAPER TOWEL & HAND SOAP

  Good

  Fair

  Poor

  N/A

• BABY CHANGE STATION - CLEAN & IN GOOD CONDITION

  Good

  Fair

  Poor

  N/A

• SIGNS TOILET CHECKS ARE BEING DONE

  Good

  Fair

  Poor

  N/A

• PLANT - IN GOOD HEALTH

  Good

  Fair

  Poor

  N/A

• WALL PICTURES - HUNG STRAIGHT

  Good

  Fair

  Poor

  N/A

• INCENSE LIT FOR SERVICE

  Good

  Fair

  Poor

  N/A

• HAND WASH STATION - SINK CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• HAND WASH STATION - MIRROR CLEAN

  Good

  Fair

  Poor

  N/A

• HAND WASH STATION - SOAP & HAND PAPER TOWEL STOCKED

  Good

  Fair

  Poor

  N/A

• LIGHTS - ON, NO BURNT OUT BULBS

  Good

  Fair

  Poor

  N/A

• FLOOR - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• MAT - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• OUTSIDE AREA - NEAT & TIDY

  Good

  Fair

  Poor

  N/A

• BACK ROLLER DOOR - PADLOCK LOCKED OVERNIGHT

  Good

  Fair

  Poor

  N/A

• STORAGE SHED - NEAT & TIDY

  Good

  Fair

  Poor

  N/A

• STORAGE SHED - PADLOCK LOCKED OVERNIGHT

  Good

  Fair

  Poor

  N/A

• GARBAGE & RECYCLING BINS - AREA KEPT CLEAN

  Good

  Fair

  Poor

  N/A

• CLEANING EQUIPMENT - STORED IN SHED OR KEPT TIDY

  Good

  Fair

  Poor

  N/A

• OTHER

  Good

  Fair

  Poor

  N/A

• OTHER - NO SCORE

  Good

  Fair

  Poor

  N/A

• STORAGE SHELVES CLEAN

  Good

  Fair

  Poor

  N/A

• GARBAGE BIN - CLEAN BIN & BAG CHANGED

  Good

  Fair

  Poor

  N/A

• LIGHTS - ON & NO BURNT-OUT BULBS

  Good

  Fair

  Poor

  N/A

• WALLS - CLEAN

  Good

  Fair

  Poor

  N/A

• OFFICE - NEAT & ORGANISED, CLEANED NIGHTLY

  Good

  Fair

  Poor

  N/A

• FLOORS - CARPET VACUUMED & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• TABLE - CLEAN & DEBRIS FREE

  Good

  Fair

  Poor

  N/A

• KITCHEN DRY STORE - CLEAN, ORGANISED, ITEMS STORED PROPERLY & NO SIGNS OF OVER ORDERING

  Good

  Fair

  Poor

  N/A

• BAR DRY STORE - CLEAN, ORGANISED, ITEMS STORED PROPERLY & NO SIGNS OF OVER ORDERING

  Good

  Fair

  Poor

  N/A

• ALL BOX'S BROKEN DOWN & PUT IN RECYCLING BIN

  Good

  Fair

  Poor

  N/A

• NO FOOD LEFT BEHIND OVERNIGHT

  Good

  Fair

  Poor

  N/A

• OTHER

  Good

  Fair

  Poor

  N/A

• OTHER - NO SCORE

  Good

  Fair

  Poor

  N/A

• FOOD PRESENTATION

  Good

  Fair

  Poor

  N/A

• FOOD TASTE - NOTE DISH(S) TASTED

  Good

  Fair

  Poor

  N/A

• BEVERAGE PRESENTATION

  Good

  Fair

  Poor

  N/A

• BEVERAGE TASTE - NOTE DRINKS TASTED

  Good

  Fair

  Poor

  N/A

• COOLER TEMP SPOT CHECK #1 - NOTE COOLER & TEMPERATURE

  Good

  Fair

  Poor

  N/A

• COOLER TEMP SPOT CHECK #2 - NOTE COOLER & TEMPERATURE

  Good

  Fair

  Poor

  N/A

• COLD PRODUCT TEMP CHECK #1 - NOTE PRODUCT & TEMPERATURE

  Good

  Fair

  Poor

  N/A

• COLD PRODUCT TEMP CHECK #2 - NOTE PRODUCT & TEMPERATURE

  Good

  Fair

  Poor

  N/A

• COLD PRODUCT TEMP CHECK #3 - NOTE PRODUCT & TEMPERATURE

  Good

  Fair

  Poor

  N/A

• CHICKEN HOLDING 2-4-2 RULE USED

  Good

  Fair

  Poor

  N/A

• 86 MENUE ITEMS

• OTHER

  Good

  Fair

  Poor

  N/A

• OTHER - NO SCORE

  Good

  Fair

  Poor

  N/A

• MUSIC VOLUME - CONTROLLED THROUGH SERVICE

  Good

  Fair

  Poor

  N/A

• LIGHTING LEVELS MAINTAINED THROUGH SERVICE

  Good

  Fair

  Poor

  N/A

• FOH UNIFORM & HYGIENE STANDARDS - UNIFORM CLEAN, IRONED, APPROPRIATE SHOES, HAIR TIED BACK, WELL-GROOMED, ETC (5 POINTS)

  Good

  Fair

  Poor

  N/A

• BOH UNIFORM & HYGIENE STANDARDS - UNIFORM CLEAN, APPROPRIATE SHOES, HAIR TIED BACK, WELL-GROOMED, ETC (5 POINTS)

  Good

  Fair

  Poor

  N/A

• STAFFING LEVELS - PROPER START TIMES & APPROPRIATE AMOUNT OF STAFF ON

  Good

  Fair

  Poor

  N/A

• MENUS - IN GOOD CONDITION & ENOUGH ON HAND

  Good

  Fair

  Poor

  N/A

• MANAGEMENT PRESENCE

  Good

  Fair

  Poor

  N/A

• MANAGEMENT ENGAGEMENT WITH GUESTS

  Good

  Fair

  Poor

  N/A

• HOW HAVE YOU IMPLEMENTED THE LEADERSHIP TRAINING IN YOUR VENUE?

  Good

  Fair

  Poor

  N/A

• NAME 2 OF ESCA'S CORE STANDARDS

  Good

  Fair

  Poor

  N/A

• WHAT IS YOUR ROLE AS AN ESCA MANAGER?

  Good

  Fair

  Poor

  N/A

• WHAT DOES HAVING A "CHARITABLE MINDSET" MEAN?

  Good

  Fair

  Poor

  N/A

• WHAT IS "CONSTANT GENTLE PRESSURE" & WHY IS IT IMPORTANT?

  Good

  Fair

  Poor

  N/A

• WHAT DOES "TOUGH ON STANDARDS, EASY ON PEOPLE" MEAN?

  Good

  Fair

  Poor

  N/A

• WHAT IS ESCA'S MISSION STATEMENT?

  Good

  Fair

  Poor

  N/A

• WHAT ARE THE STEPS TAKEN TO RESOLVE A CUSTOMER COMPLAINT?

  Good

  Fair

  Poor

  N/A

• EXPLAIN THE OFFERINGS AT OUR OTHER ESCA VENUES - HOW WOULD YOU RECOMMEND THEM TO A GUEST?

  Good

  Fair

  Poor

  N/A

• WHAT IS YOUR RESERVATION POLICY?

  Good

  Fair

  Poor

  N/A

• DESCRIBE YOUR VENUES NARRATIVE AS IF I WAS A GUEST

  Good

  Fair

  Poor

  N/A

• WHAT IS SOMETHING THAT YOU DO THAT NO ONE ELSE DOES THAT CONTRIBUTES TO THE SUCCESS OF YOUR VENUE?

  Good

  Fair

  Poor

  N/A

• WHAT IS THE BIGGEST WEAKNESS IN YOUR VENUE & THE STEPS YOU ARE TAKING TO BETTER THE SITUATION?

  Good

  Fair

  Poor

  N/A

• WHAT IS YOUR WHY?

  Good

  Fair

  Poor

  N/A

• SIGNS 1 0N 1'S / SSK (START, STOP, KEEPS) ARE BEING COMPLETED WITH STAFF - YOU WILL BE ASKED TO SHOW EVIDENCE (5 POINTS)

  Good

  Fair

  Poor

  N/A

• INDUCTION CHECKLISTS USED & CHAMPIONED - YOU WILL BE ASKED TO SHOW EVIDENCE (5 POINTS)

  Good

  Fair

  Poor

  N/A

• DESCRIBE HOW YOU ARE DEVELOPING YOUR STAFF - WHAT ARE YOU DOING TO TAKE THEIR ABILITY TO THE NEXT LEVEL?

  Good

  Fair

  Poor

  N/A

• JORA LOCAL CHECK - ADS UP & ACTIVELY LOOKING FOR STAFF - YOU WILL BE ASKED TO SHOW EVIDENCE (5 POINTS)

  Good

  Fair

  Poor

  N/A

• OTHER

  Good

  Fair

  Poor

  N/A

• OTHER - NO SCORE

  Good

  Fair

  Poor

  N/A

• FOOD HANDLERS HAVE THE SKILLS AND KNOWLEDGE TO HANDLE FOOD SAFELY?

  Pass

  Need Attention

  N/A

• FOOD FOR SALE IS UNDAMAGED, NOT DETERIORATED OR PERISHED & NO USE OF CRACKED OR DIRTY EGGS. FOOD FOR SALE IS IN ACCORDANCE WITH THE USE BY DATE ACT 2003

  Pass

  Need Attention

  N/A

• FOOD PROTECTED FROM THE LIKELIHOOD OF CONTAMINATION UPON FOOD RECEIPT, STORAGE, PREPARATION, DISPLAY, AND TRANSPORT? (PLEASE NOTE WHEN IT WAS NOT PROTECTED FROM CONTAMINATION)

  Pass

  Need Attention

  N/A

• NAMES AND ADDRESSES ARE AVAILABLE FOR MANUFACTURERS, SUPPLIERS, OR IMPORTERS OF FOOD?

  Pass

  Need Attention

  N/A

• POTENTIALLY HAZARDOUS FOOD (PHF) IS UNDER TEMPERATURE CONTROL: FOOD RECEIPT, STORAGE, DISPLAY, AND TRANSPORT; LESS THAN 5 DEGREES OR ABOVE 60. FROZEN FOOD IS HARD FROZEN.

  Pass

  Need Attention

  N/A

• FROZEN FOOD WAS FROZEN HARD

  Pass

  Need Attention

  N/A

• THE BUSINESS IS USING 4/2 HOUR RULE

  Pass

  Need Attention

  N/A

• THE RECORDS ARE AVAILABLE (TEMPERATURE ADHERENCE SHEETS ARE BEING USED THROUGHOUT THE SHIFT AND ARE UP TO DATE, RECORDS HELD ON FILE FOR 3 MONTHS)

  Pass

  Need Attention

  N/A

• FOOD IS DISPOSED OF AFTER 4 HOURS OF BEING OUT OF TEMPERATURE CONTROL

  Pass

  Need Attention

  N/A

• ARE THERE ANY HIGH-RISK PROCESSES?

  Pass

  Need Attention

  N/A

• PROCESSING OF FOODS; TAKE ALL PRACTICABLE MEASURES TO PROCESS ONLY SAFE AND SUITABLE FOOD; PREVENT THE LIKELIHOOD OF CONTAMINATION

  Pass

  Need Attention

  N/A

• COOKED POTENTIALLY HAZARDOUS FOOD (PHF) IS COOLED RAPIDLY (2+4 RULE); ITEMS ARE THAWED CORRECTLY & PROCESSED QUICKLY.

  Pass

  Need Attention

  N/A

• FOOD IS BEING REHEATED RAPIDLY (OVEN, STOVE TOP OR MICROWAVE) BUT NOT IN A BAIN MARIE

  Pass

  Need Attention

  N/A

• FOOD IS REHEATED ONLY ONCE

  Pass

  Need Attention

  N/A

• FOOD IS HELD HOT

  Pass

  Need Attention

  N/A

• SELF SERVE FOOD BAR IS SUPERVISED & HAS A SEPARATE UTENSILS & SNEEZE GUARD

  Pass

  Need Attention

  N/A

• FOOD WRAPS & CONTAINERS ARE SUITABLE FOR USE

  Pass

  Need Attention

  N/A

• FOOD FOR DISPOSAL IS IDENTIFIED & SEPARATED FROM NORMAL STOCK

  Pass

  Need Attention

  N/A

• FOOD HANDLERS WASH & DRY THEIR HANDS THOROUGHLY USING HAND WASH FACILITIES

  Pass

  Need Attention

  N/A

• FOOD HANDLERS AVOID UNNECESSARY CONTACT WITH READY-TO-EAT FOOD OR FOOD CONTACT SURFACES BY USE OF UTENSILS, A GLOVED HAND, OR FOOD WRAPS

  Pass

  Need Attention

  N/A

• FOOD HANDLERS DO NOT SPIT, OR SMOKE IN FOOD-HANDLING AREAS; OR EAT SNEEZE, BLOW OR COUGH OVER EXPOSED FOOD OR FOOD CONTACT SURFACES

  Pass

  Need Attention

  N/A

• FOOD HANDLERS TAKE ALL PRACTICAL MEASURES NOT TO CONTAMINATE FOOD/SURFACES; HAVE CLEAN CLOTHING, WATERPROOF BANDAGES

  Pass

  Need Attention

  N/A

• FOOD HANDLERS WASH THEIR HANDS WHEN CONTAMINATED; BEFORE COMMENCING/RECOMMENCING WORK AND AFTER USING THE TOILET, SNEEZING, SMOKING, HANDLING RAW MEAT, CLEANING

  Pass

  Need Attention

  N/A

• FOOD HANDLERS DO NOT HANDLE FOOD IF ILL (VOMITING, GASTRO, ETC)

  Pass

  Need Attention

  N/A

• HANDWASHING FACILITIES ARE EASILY ACCESSIBLE AND ONLY USED FOR WASHING HANDS, ARMS & FACE

  Pass

  Need Attention

  N/A

• HANDWASHING FACILITIES HAVE WARM RUNNING WATER THROUGH A SINGLE SPOUT, SOAP & SINGLE USE TOWELS

  Pass

  Need Attention

  N/A

• PREMISES, FIXTURES, FITTINGS & EQUIPMENT MAINTAINED TO AN APPROPRIATE STANDARD OF CLEANLINESS

  Pass

  Need Attention

  N/A

• FOOD CONTACT SURFACES, EATING & DRINKING UTENSILS ARE CLEAN AND SANITARY CONDITION / AN APPROPRIATE SANITISING METHOD IS IN PLACE

  Pass

  Need Attention

  N/A

• DISHWASHER REACHING 82 DEGREES OR ABOVE, OR USING A DETERGENT WITH BLEACH BASE

  Pass

  Need Attention

  N/A

• FOOD HANDLERS DO NOT HAVE TEA TOWELS HANGING FROM APRONS

  Pass

  Need Attention

  N/A

• ACCURATE TEMPERATURE MEASURING DEVICE READILY ACCESSIBLE (DIGITAL PROBE THERMOMETER OR LASER - ACCURATE TO +/- 1 DEGREES CELSIUS )

  Pass

  Need Attention

  N/A

• SINGLE-USE ITEMS PROTECTED FROM CONTAMINATION & NOT REUSED (DRINKING STRAWS, DISPOSABLE UTENSILS)

  Pass

  Need Attention

  N/A

• ANIMALS ARE EXCLUDED FROM FOOD-HANDLING AREAS

  Pass

  Need Attention

  N/A

• PRACTICAL PEST EXCLUSION MEASURES ARE USED (SCREENS, SEALS)

  Pass

  Need Attention

  N/A

• BUSINESS USES ALL PRACTICABLE MEASURES TO ERADICATE & PREVENT HARBOURAGE OF PESTS (HOUSEKEEPING, STOCK ROTATION, PEST CONTROLLER) PLEASE CHECK THE PEST CONTROL LOG BOOK FOR COMPLETION

  Pass

  Need Attention

  N/A

• PREMISES IS FREE FROM SIGNS OF INSECT INFESTATION OR RODENT ACTIVITY (FECES, EGG CASINGS, TEETH MARKS)

  Pass

  Need Attention

  N/A

• SUPPLY OF POTABLE WATER AVAILABLE

  Pass

  Need Attention

  N/A

• THE PREMISES HAS ADEQUATE SEWERAGE & WASTEWATER DISPOSAL SYSTEM

  Pass

  Need Attention

  N/A

• THE PREMISES HAS ADEQUATE STORAGE FACILITIES FOR GARBAGE & RECYCLABLES

  Pass

  Need Attention

  N/A

• THE BIN STORAGE AREA IS CLEAN & FREE FROM FOOD WASTE DEBRIS

  Pass

  Need Attention

  N/A

• BINS ARE CLEAN AND IN GOOD WORKING ORDER WITH TIGHT-FITTING LIDS AND FREE FROM ODOUR

  Pass

  Need Attention

  N/A

• THE BIN STORAGE IS VERMIN PROOF

  Pass

  Need Attention

  N/A

• PREMISES HAS SUFFICIENT LIGHTING

  Pass

  Need Attention

  N/A

• FLOORS ARE APPROPRIATELY DESIGNED & CONSTRUCTED SO THAT THEY ARE ABLE TO BE EFFECTIVELY CLEANED & DON'T PERMIT THE HARBOURAGE FOR PESTS (THIS INCLUDES ANYTHING THAT MIGHT NEED REPAIRING)

  Pass

  Need Attention

  N/A

• WALLS AND CEILINGS ARE APPROPRIATELY DESIGNED & CONSTRUCTED SO THEY ARE SEALED AND DON'T PERMIT HARBOURAGE FOR PESTS (THIS INCLUDES ANYTHING THAT MIGHT NEED REPAIRING)

  Pass

  Need Attention

  N/A

• FIXTURES, FITTINGS, & EQUIPMENT ABLE TO BE EFFECTIVELY CLEANED TO FIT THEIR INTENDED USE, DESIGNED, CONSTRUCTED, LOCATED & INSTALLED APPROPRIATELY

  Pass

  Need Attention

  N/A

• ADEQUATE VENTILATION IS PROVIDED WITHIN THE PREMISES

  Pass

  Need Attention

  N/A

• ADEQUATE STORAGE FACILITIES ARE PROVIDED FOR FOOD, PERSONAL ITEMS, CHEMICALS, EQUIPMENT & OTHER ITEMS

  Pass

  Need Attention

  N/A

• PREMISES, FIXTURES, FITTINGS & EQUIPMENT ARE IN A GOOD STATE OF REPAIR & WORKING ORDER

  Pass

  Need Attention

  N/A

• EATING AND DRINKING UTENSILS ARE SUITABLE (NOT CHIPPED, BROKEN, OR OTHERWISE DAMAGED)

  Pass

  Need Attention

  N/A

• FOOD LABELLING COMPLIES WITH FOOD STANDARDS CODE 1.2

  Pass

  Need Attention

  N/A

• BUSINESS IS AWARE OF THEIR OBLIGATIONS REGARDING ALLERGENS

  Pass

  Need Attention

  N/A

• STAFF IS AWARE OF THEIR OBLIGATIONS TO DECLARE ALLERGENS WHEN ASKED

  Pass

  Need Attention

  N/A

• STAFF CAN CONFIDENTLY ANSWER CUSTOMER'S QUESTIONS IN RELATION TO MENU ITEMS CONTAINING ALLERGENS

  Pass

  Need Attention

  N/A

• BUSINESS CHECKS ALL THE INGREDIENTS USED IN MENU ITEMS

  Pass

  Need Attention

  N/A

• STAFF KNOW WHO TO TALK TO OR HOW TO CHECK WHETHER A PARTICULAR ALLERGEN IS IN FOOD

  Pass

  Need Attention

  N/A

• STAFF ARE AWARE THAT EVEN THE SMALLEST TRACE OF FOOD THAT A PERSON IS ALLERGIC TO CAN CAUSE AN ALLERGIC REACTION

  Pass

  Need Attention

  N/A

• STAFF #1 - NAME

• STAFF #1 - NOTES & FEEDBACK

• STAFF #1 - FOOD KNOWLEDGE - NOTE QUESTION ASKED

  Good

  Fair

  Poor

  N/A

• STAFF #1 - FOOD KNOWLEDGE - NOTE QUESTION ASKED

  Good

  Fair

  Poor

  N/A

• STAFF #1 - BEVERAGE KNOWLEDGE - NOTE QUESTION ASKED

  Good

  Fair

  Poor

  N/A

• STAFF #1 - BEVERAGE KNOWLEDGE - NOTE QUESTION ASKED

  Good

  Fair

  Poor

  N/A

• STAFF #1 - SERVICE KNOWLEDGE - NOT QUESTION ASKED

  Good

  Fair

  Poor

  N/A

• STAFF #1 - SERVICE KNOWLEDGE - NOTE QUESTION ASKED

  Good

  Fair

  Poor

  N/A

• EXPLAIN THE OFFERINGS AT OUR OTHER ESCA VENUES - HOW WOULD YOU RECOMMEND THEM TO A GUEST?

  Good

  Fair

  Poor

  N/A

• WHAT IS YOUR RESERVATION POLICY?

  Good

  Fair

  Poor

  N/A

• DESCRIBE YOUR VENUES NARRATIVE AS IF I WAS A GUEST

  Good

  Fair

  Poor

  N/A

• WHAT IS YOUR WHY?

  Good

  Fair

  Poor

  N/A

• STAFF #2 - NAME

• STAFF #2 - NOTES & FEEDBACK

• STAFF #2 - FOOD KNOWLEDGE- NOTE QUESTION ASKED

  Good

  Fair

  Poor

  N/A

• STAFF #2 - FOOD KNOWLEDGE - NOTE QUESTION ASKED

  Good

  Fair

  Poor

  N/A

• STAFF #2 - BEVERAGE KNOWLEDGE - NOTE QUESTION ASKED

  Good

  Fair

  Poor

  N/A

• STAFF #2 - BEVERAGE KNOWLEDGE - NOTE QUESTION ASKED

  Good

  Fair

  Poor

  N/A

• STAFF #2 - SERVICE KNOWLEDGE - NOTE QUESTION ASKED

  Good

  Fair

  Poor

  N/A

• STAFF #2 - SERVICE KNOWLEDGE - NOTE QUESTION ASKED

  Good

  Fair

  Poor

  N/A

• EXPLAIN THE OFFERINGS AT OUR OTHER ESCA VENUES - HOW WOULD YOU RECOMMEND THEM TO A GUEST?

  Good

  Fair

  Poor

  N/A

• WHAT IS YOUR RESERVATION POLICY?

  Good

  Fair

  Poor

  N/A

• DESCRIBE YOUR VENUES NARRATIVE AS IF I WAS A GUEST

  Good

  Fair

  Poor

  N/A

• WHAT IS YOUR WHY?

  Good

  Fair

  Poor

  N/A

• GREETING - WARM WELCOME, & A SMILE

  Good

  Fair

  Poor

  N/A

• ALL STAFF ARE TAKING PART IN WELCOMING & THANKING GUESTS FOR COMING

  Good

  Fair

  Poor

  N/A

• GUEST SEATED AT TABLE & PRESENTED MENU - MENU EXPLAINED

  Good

  Fair

  Poor

  N/A

• DRINKS OFFERED FIRST NOT JUST WATER

  Good

  Fair

  Poor

  N/A

• DRINK TIME CHECK #1 - FROM THE TIME IT WAS RUNG IN, TO IT BEING SERVED - NOTE TIME

  Good

  Fair

  Poor

  N/A

• DRINK TIME CHECK #2 - FROM THE TIME IT WAS RUNG IN, TO IT BEING SERVED - NOTE TIME

  Good

  Fair

  Poor

  N/A

• DRINK TIME CHECK #3 - FROM THE TIME IT WAS RUNG IN, TO IT BEING SERVED - NOTE TIME

  Good

  Fair

  Poor

  N/A

• WATER SERVED IN A TIMELY MANNER

  Good

  Fair

  Poor

  N/A

• WATER SOS FOLLOWED - COASTER FOR SPARKLING, ETC

  Good

  Fair

  Poor

  N/A

• ORDERS ARE TAKEN PROMPTLY & PLACED INTO THE SYSTEM IMMEDIATELY

  Good

  Fair

  Poor

  N/A

• STAFF UNDERSTAND ALLERGY PROCEDURES

  Good

  Fair

  Poor

  N/A

• FOOD TIME CHECK #1 - NOTE TIME

  Good

  Fair

  Poor

  N/A

• FOOD TIME CHECK #2 - NOTE TIME

  Good

  Fair

  Poor

  N/A

• FOOD TIME CHECK #3 - NOTE TIME

  Good

  Fair

  Poor

  N/A

• TABLE MAINTENANCE IS CONSTANTLY CONDUCTED

  Good

  Fair

  Poor

  N/A

• STAFF COMPLETING QUALITY CHECKS - WHAT WAS YOUR FAVOURITE AND LEAST FAVORITE?

  Good

  Fair

  Poor

  N/A

• BILLS DROPPED PROMPTLY AFTER THE LAST ITEM ORDERED

  Good

  Fair

  Poor

  N/A

• BILLS PROCESSED PROMPTLY

  Good

  Fair

  Poor

  N/A

• SERVICE ENDS WHEN THE GUESTS LEAVE

  Good

  Fair

  Poor

  N/A

• FAREWELL & SINCERE GOOD BYS PRACTICED BY ALL STAFF

  Good

  Fair

  Poor

  N/A

• PROPER TABLE RESETS THROUGH SERVICE

  Good

  Fair

  Poor

  N/A

• NOT SEATING GUESTS AT DIRTY OR UNSET TABLES

  Good

  Fair

  Poor

  N/A

• STAFF MENU KNOWLEDGE - SHOWN THROUGH SERVICE

  Good

  Fair

  Poor

  N/A

• UPSELLING & SUGGESTIVE SELLING PRACTICED

  Good

  Fair

  Poor

  N/A

• STAFF GIVING GUESTS THE RIGHT OF WAY

  Good

  Fair

  Poor

  N/A

• PROPER TABLE ETIQUETTE - GOOD POSTURE & NO REACHING ACROSS GUESTS

  Good

  Fair

  Poor

  N/A

• NO PHONES VISIBLE TO GUESTS

  Good

  Fair

  Poor

  N/A

• NO STAFF CHEWING GUM

  Good

  Fair

  Poor

  N/A

• STAFF DEMONSTRATING PROPER TABLE-CLEARING TECHNIQUES

  Good

  Fair

  Poor

  N/A

• STAFF MAINTAINS PROFESSIONALISM - NO RUSHING & POSITIVE ATTITUDE

  Good

  Fair

  Poor

  N/A

• SERVERS FOCUSING ON THEIR SECTIONS

  Good

  Fair

  Poor

  N/A

• PROPER LANGUAGE BEING USED - NO PROFANITY

  Good

  Fair

  Poor

  N/A

• NO POOR WORDS SPOKEN ABOUT GUESTS OR THE OTHER VENUES IN THE AREA

  Good

  Fair

  Poor

  N/A

• OTHER

  Good

  Fair

  Poor

  N/A

• OTHER - NO SCORE

  Good

  Fair

  Poor

  N/A

• RSA RECORDS - ALL STAFF ON RECORD IN VENUE

  Pass

  Need Attention

  N/A

• MANAGER RSA CHECK

  Pass

  Fail

  N/A

• STAFF #1 RSA CHECK

  Pass

  Fail

  N/A

• STAFF #2 RSA CHECK

  Pass

  Fail

  N/A

• STAFF #3 RSA CHECK

  Pass

  Fail

  N/A

• RED FOLDER - KEPT UP TO DATE

  Good

  Fair

  Poor

  N/A

• UNDERSTANDING LIQUOR LAWS AND RESTRICTIONS - MANAGEMENT

  Good

  Fair

  Poor

  N/A

• BOH TEMPERATURE LOG BOOK - USED & UP TO DATE

  Good

  Fair

  Poor

  N/A

• FOOD LABELLING - DATE, ITEM NAME & STAFF INITIAL

  Good

  Fair

  Poor

  N/A

• BEVERAGE LABELLING - DATE, ITEM NAME & STAFF INITIAL

  Good

  Fair

  Poor

  N/A

• CHEMICALS STORED PROPERLY

  Good

  Fair

  Poor

  N/A

• PEST CONTROL LOG BOOK - UP TO DATE

  Good

  Fair

  Poor

  N/A

• OTHER

  Good

  Fair

  Poor

  N/A

• OTHER - NO SCORE

  Good

  Fair

  Poor

  N/A