Information

  • Store
  • Manager

  • Staff on duty if not manager

  • Completed by

  • Conducted on

  • NSW promotion #1 Escape the Cold 10th July 2019 till 6th August 2019

Store Exterior

ENTRANCE / External

  • Entrances and windows clear, clean, no tape, insects, uncluttered and signage in good order

  • A-Frame pricing correct

  • Licensee details correct and visible

Interior

Interior

  • All lighting working, no blown/broken/dirty bulbs/fluros, air vents clean

  • All glass doors/windows clean, free of tape, smudges and old promotions

  • All walkways, clean and clear of stock and rubbish

  • Data stripping in good order

RSA & Licensing Compliance

RSA & Licensing Compliance

  • RSA Folder up to date

  • Incident book displayed under counter

  • 3 X Cigarette posters on display<br><br>Smoking Kills <br>Notice to Minors <br>Tobacco at this register only

  • 2 X Underage RSA signs near or behind counter

  • 1 X Liquor Licence displayed in a frame near counter

OH&S & Security

OH&S & Security

  • Forklift Check List completed

  • Daily OH&S check list completed

  • Are all the security cameras in working order

  • Do all Spirit bottles have security caps attached

  • Is the company PC / Tablets stored in a safe place

Workbuddy

Workbuddy

  • Is the Manager & staff clocking on & off each shift

  • Are rosters published, printed and displayed in store

  • Are weekly budgets & estimates up to date

  • Are daily sales entered

Communication

Communication

  • Are all staff reading memo/emails

  • Night fill sheets/diary being used

  • Underage I.D. Checks - Are all staff regularly informed to check I.D.

Staff & Customer Service

Staff & Customer Service

  • Staff in Ritchies uniform wearing name badge, correct foot ware

  • Customer acknowledged and or eye contact within 30 seconds

  • Staff bright and enthusiastically engaged to help customers

  • Store theme music appropriate for the customer and at right volume level

Sales Counter / Office

Sales Counter / Office

  • No clutter, clean and clear

  • Grey Bag<br><br>Has the grey liquor bag being returned to H.O. Monday & Wednesday each week

  • Floor clean, no cardboard or rubbish. Bin not visible to the public

  • Folders and Paperwork neat and tidy in correct spot.

Storeroom / Loading Dock

Storeroom / Loading Dock

  • No out of date damaged products

  • Damage stock stored in ullage section. Ullage book up to date

  • Floors clean tidy, stock neatly stacked and storeroom OH&S compliance

Weekly Focus Check IGA + Late Week Special

Weekly Focus Check IGA + Late Week Specials / Market Day Big Deal sale LWS Friday 19th July - Sunday 21st July 2019 Grants Scotch 700ml $35 M/D Friday 26th July 2019 Tooheys New 24pk $44 (1 day only)

  • Are the NSW key lines up and well merchandised:

  • Effectiveness of Display

Spend & Get

  • **Hahn Super Dry 6 pack $10 ** McGuigan Reserve 750ml Varieties $10

  • Promotional Compliance

  • Effectiveness of Display

Ritchies Promotional Check

Ritchies Promotional Check

  • Promotional Compliance: IRON JACK - WIN A FIRE PIT IN EVERY STORE - RITCHIES EXCLUSIVE<br>Customers purchase any carton of Iron Jack, complete an entry form (attaching a copy of their receipt as proof of purchase) to enter the draw to win an Iron Jack Firepit.<br>Build an impactful display of Iron Jack Black and Iron Jack Red incorporating the point of sale provided by Lion<br>This promotion runs between Wednesday 10th July and Tuesday 6th August 2019. Managers are to draw the winner and send details to Katherine at H/O

  • Effectiveness of Display

  • DOCKET DEALS:<br> Wednesday 10th July until Tuesday 23rd July 2019 **6 pack Extra Dry $12**<br> Wednesday 24th July until Tuesday 6th August 2019 **The Winemakers Cut Chard, Rose, Shiraz purchase 2 bottles for 20** <br>Customers that Spend $30 or more in the supermarket or Liquor Store receive a voucher on the bottom of their docket that can be redeemed in the liquor store. This voucher is to be retained by the cashier and voided by drawing a line through the barcode with a texta. <br>

  • Effectiveness of Display

  • RITCHIES WHAT'S HOT: Counter display<br>TBA

  • Effectiveness of Display

  • LATE WEEK SPECIAL/MARKET DAY:<br>

  • Effectiveness of Display

Wine Compliance

Wine Compliance

  • Ritchies Promotional Check (Wine Compliance)

COMPLIANCE

  • A-Stores:
    TWE- Wine & Sonos
    TA_KU
    Deen DeBortoli
    Campo Viejo – Bonus Corkscrew (Launch)
    Taylors Estate – Wallabies promotion
    Tempus Two
    Barwang
    Brown Bros Moscato
    Wynns
    Jim Barry Riesling

  • B-Stores:
    TWE- Wine & Sonos
    TA_KU
    Deen DeBortoli
    Campo Viejo – Bonus Corkscrew (Launch)
    Taylors Estate – Wallabies promotion
    Tempus Two

  • C-Stores:
    TWE- Wine & Sonos
    TA_KU
    Deen DeBortoli
    Campo Viejo – Bonus Corkscrew (Launch)

  • Promotional Compliance

  • Effectiveness of Display

Sparkling Compliance

Sparkling Compliance

  • Ritchies Promotional Check (Sparkling Compliance)

  • A-Stores:
    Yellow Sparkling
    DeBortoli King Valley Prosecco
    Yarra Burn Vintage
    Innocent Bystander Prosecco

  • B-Stores:
    Yellow Sparkling
    DeBortoli King Valley Prosecco
    Yarra Burn Vintage

  • C-Store:
    Yellow Sparkling
    DeBortoli King Valley Prosecco

  • Promotional Compliance

  • Effectiveness of Display

Pre-Mix Compliance

Pre-Mix Compliance

  • Ritchies Promotional Check (Pre-Mix compliance)

  • A-Stores:
    Jim Beam Black and Cola 10pks
    Bundy OP/Smirnoff Double BLK/CPT Morgan 10pks
    Woodstock & Cola 4.8% 10pks
    Jack Daniels Double Jack & Cola 10pks

  • B-Stores:
    Jim Beam Black and Cola 10pks
    Bundy OP/Smirnoff Double BLK/CPT Morgan 10pks
    Woodstock & Cola 4.8% 10pks

  • C-Stores:
    Jim Beam Black and Cola 10pks
    Bundy OP/Smirnoff Double BLK/CPT Morgan 10pks

  • Promotional Compliance

  • Effectiveness of Display

Spirits Compliance

Spirit Compliance

  • Ritchies Promotional Check (Spirit compliance)

  • A-Stores:
    Jim Beam Black Label
    Johnnie Walker Red Label 700ml
    Jamison Irish Whiskey
    Smirnoff Red 700ml
    JD Gentleman Jack
    Kahlua
    Bacardi Carta Blanca 1ltr
    Bombay Sapphire English Estate
    Glen Grant Majors Reserve
    Glenfiddich 12 year old

  • B-Store:
    Jim Beam Black Label
    Johnnie Walker Red Label 700ml
    Jamison Irish Whiskey
    Smirnoff Red 700ml
    JD Gentleman Jack
    Kahlua
    Bacardi Carta Blanca 1ltr
    Bombay Sapphire English Estate

  • C-Stores:
    Jim Beam Black Label
    Johnnie Walker Red Label 700ml
    Jamison Irish Whiskey
    Smirnoff Red 700ml
    JD Gentleman Jack
    Kahlua

  • Promotional Compliance

  • Effectiveness of Display

Cider & Beer Compliance

Cider & Beer Compliance

  • Ritchies Promotional Check (Cider & Beer Compliance)<br>(1-5) CUB & LION – As per weekly floor specials<br>(6) Asahi Super Dry<br>(7) Managers special<br>(8) Managers Special<br>Cider- Mercury Hard 10pks

  • Effectiveness of Display

Non-Negotiable Store Standards

Non-Negotiable Store Standards

  • Out of stock count

  • 6 Month refresher 'Authorised Selling of Tobacco'<br>The time has come again for all cashiers to complete their 6-month refreshers for ‘Authorised Selling of Tobacco’<br>I have attached the refresher-training checklist that is also available on the portal under the following headings:<br>Ritchies Portal<br>Front End Team<br>Training and Inductions<br>Tobacco 6-month refresher NSW<br>Tobacco Training NSW<br><br>Can all store/liquor managers ensure every cashier has completed this in the next 2 weeks? <br>It is also a good time to communicate to cashiers when serving cigarettes of Ritchie’s very important rule:<br>Do not hand a customer cigarettes until payment has been finalised<br>

  • Wage-Control: All stores should have received 19/20 store budgets. -Enter budgets into Workbuddy - Plan Rosters Ahead -

  • Store Cleaning

Communication - Check List

Communication- check list

  • WORKBUDDY <br><br>Ensure time sheets are approved, costed + sales entered by 9:30am daily <br><br>If you cannot complete this task or need help contact Garth or Peter

Previous IAuditor Actions

Previous IAuditor Actions

Store Walk

Store Walk

  • Managers/Assistant managers ideas?<br><br>What in store promotions do you have/want to run?<br>e.g.<br>-Wine tastings<br>-Beer special (buy-ups)<br>-Craft Beer tasting<br><br>If running, How's it going & what is running

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