Facility Quality Index Audit

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

Exterior

Parking Area

• Are all parking areas clean and free of debris?

  Yes

  No

  N/A

• Parking area is striped?

  Yes

  No

  N/A

• Parking area is in good repair?

  Yes

  No

  N/A

• Are the fence and gate in good repair?

  Yes

  No

  N/A

• Is the landscape free of debris and properly maintained?

  Yes

  No

  N/A

• Is there a properly marked disability parking stall?

  Yes

  No

  N/A

• Does the branch have a proper lot plan?

  Yes

  No

  N/A

Parking Lot Lighting

• Is there adequate security lighting for employees and vehicles?

  Yes

  No

  N/A

• On/Off of parking lot lighting controlled by photocell?

  Yes

  No

  N/A

• Are all parking lot lights functioning properly?

  Yes

  No

  N/A

• Are light fixtures and poles in good repair?

  Yes

  No

  N/A

Building Colors

• Interior and exterior of doors, frames and window frames are the appropriate tradedress color(s)?

  Yes

  No

  N/A

• Is the pole for the pole sign painted the correct color?

  Yes

  No

  N/A

• Body of the building is painted the brand appropriate tradedress color?

  Yes

  No

  N/A

• Building trim/ accents are painted the brand appropriate tradedress color(s)?

  Yes

  No

  N/A

• Building is properly maintained and representative of company standards?

  Yes

  No

  N/A

Signage

• All signs conform to tradedress/trademark standards?

  Yes

  No

  N/A

• Signs are clean and in good working order?

  Yes

  No

  N/A

• On/Off of the sign controlled by photocell?

  Yes

  No

  N/A

• Is the Pole / Monument/ Building sign visible/ clear of trees and bushes?

  Yes

  No

  N/A

• Door decal/hour sign/NHL/.ca/Disney World/Land sign posted on entrance door?

  Yes

  No

  N/A

• Are the door hours reflected properly with what LRD has?

  Yes

  No

  N/A

• No unauthorized signage on the front door or throughout the interior of building?

  Yes

  No

  N/A

• Proper COVID-19 signage present on front door (combined COVID-19, Ontario screening sheet)?

  Yes

  No

  N/A

• Are time delay safe decals properly installed on door and in good condition?

  Yes

  No

  N/A

Interior

Lobby

• Is the front entrance in good condition (IE. vestibule, door jams, wall corners by front entrance)

  Yes

  No

  N/A

• Adequate seating for customers in lobby area?

  Yes

  No

  N/A

• Lobby is free of clutter including a coffee pot, or any other dispensers?

  Yes

  No

  N/A

• Transaction area is clean and free of all materials except the counter mats?

  Yes

  No

  N/A

• Is the branch properly stocked with hand sanitizer and wipes?

  Yes

  No

  N/A

• Are the COVID-19 products stored away in storage closet/safe space? IE Plexiglass barriers, social distancing signage, stanchions etc.

  Yes

  No

  N/A

• Are there adequate floor mats?

  Yes

  No

  N/A

Furniture

• Furniture clean and in good working order?

  Yes

  No

  N/A

• Personnel facing towards lobby?

  Yes

  No

  N/A

• Is the furniture proper tradedress?

  Yes

  No

  N/A

General Office

• Does the customer see a clean professional sales and marketing environment?

  Yes

  No

  N/A

• Are all cables/ wires in customer view properly managed and concealed?

  Yes

  No

  N/A

• Rates/statistics/other proprietary information are concealed?

  Yes

  No

  N/A

• All electronic office equipment is clean and in good working order?

  Yes

  No

  N/A

• The branch manager ensures that electronic office equipment is consistently checked for foreign devices?

  Yes

  No

  N/A

• All electronic devices and touch surfaces are wiped down and sanitized regularly? (best practices)

  Yes

  No

  N/A

Branch Marketing

• Is the prepaid fuel sign properly updated?

  Yes

  No

  N/A

• Interior illuminated sign- Is it in good condition? Does it properly turn on and illuminate? Is it installed properly?

  Yes

  No

  N/A

• Counter Mats- placed directly in front of each computer terminal at the transaction area?

  Yes

  No

  N/A

• Marketing posters are the current version, hung in a professional manner with the bottom of the frame at 44" above finish floor?

  Yes

  No

  N/A

• Are posters and poster frames in good condition?

  Yes

  No

  N/A

• Are counter mats in good condition and the current version?

  Yes

  No

  N/A

Ceilings

• Does branch still have cloud installation?

  Yes

  No

  N/A

• All interior ceilings are clean and in good condition?

  Yes

  No

  N/A

• HVAC vents in the general office area are clean?

  Yes

  No

  N/A

• All interior lights are working properly?

  Yes

  No

  N/A

• Are interior lights LED?

  Yes

  No

  N/A

• All interior light lens covers are clean and in good repair?

  Yes

  No

  N/A

• 24 hour light in use for security?

  Yes

  No

  N/A

Walls

• All baseboards, and window sill/caps are in good condition?

  Yes

  No

  N/A

• All interior walls and glass are clean and in good repair?

  Yes

  No

  N/A

• Interior walls are the correct tradedress color?

  Yes

  No

  N/A

Notices

• Does the branch have 2022 Green book and current EHS Manual?

  Yes

  No

  N/A

• Publicly required legal notices (ODA/business licence)- hung in a professional manner with the appropriate tradedress frame?

  Yes

  No

  N/A

• All policies updated on the Health and Safety boards?

  Yes

  No

  N/A

• Is the Health and Safety board up to date and completed?

  Yes

  No

  N/A

• Are the branch audits up to date and hung properly? where are the older ones being kept?

  Yes

  No

  N/A

Flooring

• All interior flooring is clean, stain free and in good condition?

  Yes

  No

  N/A

• The current brand appropriate Tradedress carpet (example - E-cycle for current tradedress ERAC locations)?

  Yes

  No

  N/A

• Logo mats are NOT present at site?

  Yes

  No

  N/A

• The current brand appropriate tradedress porcelain tile or walk off carpet in lobby area? (For high traffic area)

  Yes

  No

  N/A

Washrooms

• Washroom is clean?

  Yes

  No

  N/A

• Toilet paper is available at all times?

  Yes

  No

  N/A

• Washroom walls painted light in color or a tradedress accent color?

  Yes

  No

  N/A

• Are the washroom walls clean and good condition?

  Yes

  No

  N/A

• Privacy lock on washroom door?

  Yes

  No

  N/A

• Washroom toilet in good working order?

  Yes

  No

  N/A

• Sink that dispenses warm water in washroom?

  Yes

  No

  N/A

• Mirror in washroom?

  Yes

  No

  N/A

• Properly stocked paper towel dispenser or electric hand dryer in washroom?

  Yes

  No

  N/A

• Properly stocked soap dispenser in washroom?

  Yes

  No

  N/A

• Properly functioning exhaust fan in washroom?

  Yes

  No

  N/A

• Washroom wastebasket has a clean exterior and is emptied routinely?

  Yes

  No

  N/A

• Coat hook on back of washroom door?

  Yes

  No

  N/A

• Washroom is clutter free?

  Yes

  No

  N/A

Breakroom

• Designated break area?

  Yes

  No

  N/A

• Drinking fountain/ water cooler- clean and in good working order?

  Yes

  No

  N/A

• Breakroom table and chairs are clean, free of debris and in good working order?

  Yes

  No

  N/A

• At least 3.6 cubic foot refrigerator clean and in good working order in break area?

  Yes

  No

  N/A

• Microwave clean and in good working order? (optional product)

  Yes

  No

  N/A

• Coffee/tea pot clean and in good working order? (optional product)

  Yes

  No

  N/A

• Cabinet in break area to accommodate refrigerator, microwave, coffee/tea pot?

  Yes

  No

  N/A

• Statistic boards, computers and/or phones not located inside break room?

  Yes

  No

  N/A

• Employee notices, other current legal postings diplayed in an employee area in a neat/organized way?

  Yes

  No

  N/A

• Founding Values/ Mission Statement poster- hung in a professional manner in an employee area?

  Yes

  No

  N/A

• Is the break area clean and clutter free?

  Yes

  No

  N/A

• Is there proper disinfectant available to clean surface areas? (best practices)

  Yes

  No

  N/A

• Is there a first Aid kit available, is there an inventory/use tracker and is properly stocked?

  Yes

  No

  N/A

Security

Branch Security

• Is there a safe for keys and cash?

  Yes

  No

  N/A

• Is the safe combination guarded? Is the safe closed and locked when not in use?

  Yes

  No

  N/A

• If accepting cash is there a time delay (TD) safe?

  Yes

  No

  N/A

• Is the TD safe located behind the counter in an area where employees do not go out of view to access the safe?

  Yes

  No

  N/A

• Is drop box of commercial grade/ professionally installed/ in good working order?

  Yes

  No

  N/A

• Rear door(s) properly secured?

  Yes

  No

  N/A

• Is the branch manager regularly checking for magnets or tampered drop boxes?

  Yes

  No

  N/A

• Is the pin pad key cabinet properly locked?

  Yes

  No

  N/A

• Is the branch ensuring keys are locked in floor safe at end of day?

  Yes

  No

  N/A

• Is the branch set up on EMC?

  Yes

  No

  N/A

• Which of the following EMC systems are in place?

  Select Exterior Lighting Exterior Signage Interior HVAC Wash bay tube heater Overhead Doors Alarms Cameras

  • Exterior Lighting
  • Exterior Signage
  • Interior HVAC
  • Wash bay tube heater
  • Overhead Doors
  • Alarms
  • Cameras

Branch Safety

• Is a document destruction container or device in use?

  Yes

  No

  N/A

• Does the manager have readily available to their employees the written Health and Safety (Canada) plan and do they acknowledge they are communicating and training their employees as required?

  Yes

  No

  N/A

• Are all security cameras and their recording devices working and secured properly?

  Yes

  No

  N/A

• Are the branch managers ensuring that all launch pads are being secured in their office at night?

  Yes

  No

  N/A

• Is there a lock on the Branch Managers door?

  Yes

  No

  N/A

• Are eye wash stations being routinely checked by employees monthly?

  Yes

  No

  N/A

• Are fire extinguishers being routinely checked by employees monthly?

  Yes

  No

  N/A

Wash Bay

• Does this location have the following supplies?

  Select Utility Cart Soap bucket with rolling dolly Brush holder Bottle organization system Storage cabinet/resin shelf Snow brush container Dirty rag hamper Laundry basket for clean rags

  • Utility Cart
  • Soap bucket with rolling dolly
  • Brush holder
  • Bottle organization system
  • Storage cabinet/resin shelf
  • Snow brush container
  • Dirty rag hamper
  • Laundry basket for clean rags

• Wash area is organized and set up for success?

  Yes

  No

  N/A

• Wash area free of trash?

  Yes

  No

  N/A

• Wash area sized and built appropriately so not to create water damage to surrounding area?

  Yes

  No

  N/A

• Wash area built and operated within local codes?

  Yes

  No

  N/A

• Is washpad concrete?

  Yes

  No

  N/A

• Is the concrete washpad slip resistant (I.E. rough broom finish)?

  Yes

  No

  N/A

• Is there proper drainage in the wash area?

  Yes

  No

  N/A

• Wash area ceiling is in good condition?

  Yes

  No

  N/A

• Wash area walls and doors are in good repair?

  Yes

  No

  N/A

• All wash equipment (vac, heaters, pressure washer, compressor etc...) is working properly?

  Yes

  No

  N/A

• Wash area water hoses are free of leaks?

  Yes

  No

  N/A

• Is there a pressure washer hose boom installed with wand holder?

  Yes

  No

  N/A

• Current Material Safety Data Sheets (MSDS) for all liquid, gel and aerosol products are located near car wash supplies?

  Yes

  No

  N/A

• Does the bay have a properly installed and functioning tube heater?

  Yes

  No

  N/A

• Does the bay have appropriate air circulation?

  Yes

  No

  N/A

• Eye wash station(s) is clean, in good working order and, if required by the location's MSDS, able to provide a 15 minute continuous flush?

  Yes

  No

  N/A

• All liquid, gel and aerosol products are properly labeled per MSDS?

  Yes

  No

  N/A

• All Personal Protective Equipment (PPE), as required by the location's MSDS are on site, readily available, in good working order, and the manager confirms the PPE is consistently and properly used?

  Yes

  No

  N/A

• Lighting in the vehicle prep area is clean and in good working order?

  Yes

  No

  N/A

• Is the lighting adequate to meet CCP standards?

  Yes

  No

  N/A

• Are all electrical outlets in good working order and have water tight covers?

  Yes

  No

  N/A

• No unapproved chemicals and/or Jerry cans present in the bay?

  Yes

  No

  N/A

• Are mat clamps and pressure washer holsters hung properly?

  Yes

  No

  N/A

• Are the garage doors marked by vendor for PM?

  Yes

  No

  N/A

• Is the garage door weather stripping in good condition?

  Yes

  No

  N/A

• Are all NuVinAir kits complete and all cautionary signage present?

  Yes

  No

  N/A

• Is carpet upholstery machine unplugged and cleaned properly when not in use?

  Yes

  No

  N/A

Sign Off

• Auditor's signature

  Sign