Falcon Customer Journey

• Pub Name

• Pub Name

• Conducted on

  Date

• Prepared by

• Publican Name

Outside

• Does the pub deliver the WOW factor as you approach?

  Yes

  No

  N/A

• Is the car park and gardens free from weeds and litter?

  Yes

  No

  N/A

• Is the entrance free from weeds and litter?

  Yes

  No

  N/A

• Are the relevant promotions clearly visible as you approach the pub?

  Yes

  No

  N/A

• Is the outside furniture clean and well kept?

  Yes

  No

  N/A

Entrance

• Is the entrance welcoming and well presented?

  Yes

  No

  N/A

• When entering the pub does it smell fresh?

  Yes

  No

  N/A

Machines

• Are they clean and turned on?

  Yes

  No

  N/A

• Are they in the right place?

  Yes

  No

  N/A

• Are they refilled?

  Yes

  No

  N/A

Seating/Dining area

• Are all the tables/chairs clean and tidy?

  Yes

  No

  N/A

• Are beer mats, menu's, tent cards in position and in good order?

  Yes

  No

  N/A

• Is all the promotional material in place and up to date?

  Yes

  No

  N/A

Toilets

• Is everything fully stocked?

  Yes

  No

  N/A

• Do the toilets smell fresh?

  Yes

  No

  N/A

• Is all the promotional material in place and up to date?

  Yes

  No

  N/A

Bar Appeal

• Are the front and back bar clean, tidy and well presented?

  Yes

  No

  N/A

• Is there any visible clutter?

  Yes

  No

  N/A

• Is ice and fresh fruit available?

  Yes

  No

  N/A

• Are all fonts working and illuminated?

  Yes

  No

  N/A

• Do the spirits have the correct double up tags on them?

  Yes

  No

  N/A

• Is the back bar merchandising up to date and relevant to the pub?

  Yes

  No

  N/A

• Are all chalkboards clear and up to date?

  Yes

  No

  N/A

Service & Presentation

• Are all customers being made to feel welcome?

  Yes

  No

  N/A

• Are all customers being acknowledged as they arrive at the bar?

  Yes

  No

  N/A

• Are customers being served in a timely manor?

  Yes

  No

  N/A

• Are drinks being served in branded glassware where appropriate?

  Yes

  No

  N/A

• Are all staff clean and well presented?

  Yes

  No

  N/A

• Are staff able to demonstrate good product knowledge?

  Yes

  No

  N/A

Merchandising

• Are all product displays and promotions relevant to the pub?

  Yes

  No

  N/A

• Are hot spots around the bar being used for advertising?

  Yes

  No

  N/A

• Are the fridges fully stocked?

  Yes

  No

  N/A

Additional info

• Additional comments

• AOM Signature

  Sign

• Publican Signature

  Sign