Information
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Customer Name
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Field Manager Name
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Date of Visit
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Customer Name
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Address / Postcode
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Order number
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Franchisee Trading title
Customer Feedback
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Is the Customer Present?
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Ask for feedback around Installation:
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Were there any Gas Works?
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Is an isolation valve accessible for a gas hob?
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Is the area directly behind the gas hob clear or flammable materials i.e. upstands
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Were there any Electrical works?
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Is an RCD installed?
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Is 10mm earth bonding in place for the gas supply and main water stopcock?
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Has the customer received the correct electrical certificate?
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Did we carry out any plastering
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Is the plastering completed to the required standard? Edging used where required and customers property protected during the process?
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Has the waste been collected?
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Comment
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Were there appropriate dust sheets or protection to the customers property?
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Are the units all level and all doors correctly aligned?
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Are all units correctly fitted to the wall?
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Has any customisation been carried out to the required standard? Are all infills cut & fitted to a professional standard?
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Has all lighting been installed correctly with cables clipped and out of sight
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Were the units cleaned out at the end of the installation and prepared for use by the customer?
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Have all holes for pipework been passed through the minimum sized holes possible? Is the sink base unit neat & tidy with the mid-shelf installed?
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Have isolation valves been fitted and are accessible?
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Has the customer been shown where the stop-cock is and how to operate?
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Are all pipes tidy and clipped correctly and is all waste pipe of the same colour?
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What type of worktops were installed?
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Is the customer happy with the work carried out by Sheridans
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Are the worktops joined with 3 bolts per joint?
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Are all cutouts sealed with PVA/silicone?
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Have the worktops been oiled on both sides as per manufacturer's instructions?
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Have the worktops been installed with slotted brackets / over-sized holes to allow movement of the timber.
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Have the worktops been installed as per manufacturers instructions?
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Was any floor tiling being carried out?
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Was the floor been suitable prepared using 12mm ply for wooden floor and screed for concrete?
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Are the tiles flat with no protruding edges?
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Did we carry out any wall tiling?
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Are the tiles ceramic, Travertine, Porcelain or Natural stone?
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Have the tiles been sealed as per manufacturer's instructions?
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Have the tiles been set out to a plan i.e. starting at a window with no "tiny" cuts in corners? all tiles flat with no protruding edges?
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Has the grout been cleaned off and the tiles polished?
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Was any laminate flooring being installed?
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Has the floor been laid correctly? i.e. NOT under unit legs and not tight to edges/skirting boards etc to allow movement? Has the floor been suitably prepared i.e. leaving no excessive "bounce" in sections of floor?
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Installation Rating?
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Field Manager feedback/Follow up/action agreed
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Is any remedial work required to complete this installation to an acceptable standard?
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Is any stock required to complete the installation?
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Detail of any work required to complete the installation
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Field Manager Signature
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Customer Signature
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Images of Installation if required.
