Information

  • Customer Name

  • Field Manager Name

  • Date of Visit

  • Customer Name

  • Address / Postcode

  • Potential Franchisee Trading title

Customer Feedback

  • Is the Customer Present?

  • Ask for feedback around Installation:

  • Were there any Gas Works?

  • Is an isolation valve accessible for a gas hob?

  • Is the area directly behind the gas hob clear or flammable materials i.e. upstands

  • Were there any Electrical works?

  • Is an RCD installed?

  • Is 10mm earth bonding in place for the gas supply and main water stopcock?

  • Has the customer received the correct electrical certificate?

  • Did the installer carry out any plastering

  • Is the plastering completed to the required standard? Edging used where required and customers property protected during the process?

  • Has the waste been collected?

  • Were there appropriate dust sheets or protection to the customers property?

  • Are the units all level and all doors correctly aligned?

  • Are all units correctly fitted to the wall?

  • Has any customisation been carried out to the required standard? Are all infills cut & fitted to a professional standard?

  • Has all lighting been installed correctly with cables clipped and out of sight

  • Were the units cleaned out at the end of the installation and prepared for use by the customer?

  • Have all holes for pipework been passed through the minimum sized holes possible? Is the sink base unit neat & tidy with the mid-shelf installed?

  • Have isolation valves been fitted and are accessible?

  • Has the customer been shown where the stop-cock is and how to operate?

  • Are all pipes tidy and clipped correctly and is all waste pipe of the same colour?

  • What type of worktops were installed?

  • Are the worktops joined with 3 bolts per joint?

  • Are all cutouts sealed with PVA/silicone?

  • Have the worktops been oiled on both sides as per manufacturer's instructions?

  • Have the worktops been installed with slotted brackets / over-sized holes to allow movement of the timber.

  • Have the worktops been installed as per manufacturers instructions?

  • Was any floor tiling being carried out?

  • Was the floor been suitable prepared using 12mm ply for wooden floor and screed for concrete?

  • Are the tiles flat with no protruding edges?

  • Did we carry out any wall tiling?

  • Are the tiles ceramic, Travertine, Porcelain or Natural stone?

  • Have the tiles been sealed as per manufacturer's instructions?

  • Have the tiles been set out to a plan i.e. starting at a window with no "tiny" cuts in corners? all tiles flat with no protruding edges?

  • Has the grout been cleaned off and the tiles polished?

  • Was any laminate flooring installed?

  • Has the floor been laid correctly? i.e. NOT under unit legs and not tight to edges/skirting boards etc to allow movement? Has the floor been suitably prepared i.e. leaving no excessive "bounce" in sections of floor?

  • Installation Rating?

  • Field Manager Signature

  • Images of Installation if required.

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.