FAS Review of a Previous Kitchen installation

• Customer Name

• Field Manager Name

  Eddie Murphy

  Phil Morgan

• Date of Visit

  Date

• Customer Name

• Address / Postcode

• Potential Franchisee Trading title

Customer Feedback

• Is the Customer Present?

  Yes

  No

  N/A

• Ask for feedback around Installation:

• Were there any Gas Works?

  Yes

  No

• Is an isolation valve accessible for a gas hob?

  Yes

  No

  N/A

• Is the area directly behind the gas hob clear or flammable materials i.e. upstands

  Yes

  No

• Were there any Electrical works?

  Yes

  No

• Is an RCD installed?

  Yes - already in place

  Yes - by our electrician

  Not yet installed

  No

• Is 10mm earth bonding in place for the gas supply and main water stopcock?

  Yes - already in place

  Yes - by our electrician

  Not yet installed

  No

• Has the customer received the correct electrical certificate?

  Yes

  No

  N/A

• Did the installer carry out any plastering

  Yes

  No

• Is the plastering completed to the required standard? Edging used where required and customers property protected during the process?

  Yes

  No

  Not yet started

• Has the waste been collected?

  Yes

  No

  N/A

• Were there appropriate dust sheets or protection to the customers property?

  Yes

  No

  N/A

• Are the units all level and all doors correctly aligned?

  Yes

  No

  N/A

• Are all units correctly fitted to the wall?

  Yes

  No

• Has any customisation been carried out to the required standard? Are all infills cut & fitted to a professional standard?

  Yes

  No

  N/A

• Has all lighting been installed correctly with cables clipped and out of sight

  Yes

  No

  N/A

• Were the units cleaned out at the end of the installation and prepared for use by the customer?

  Yes

  No

  N/A

• Have all holes for pipework been passed through the minimum sized holes possible? Is the sink base unit neat & tidy with the mid-shelf installed?

  Yes

  No

• Have isolation valves been fitted and are accessible?

  Yes

  No

• Has the customer been shown where the stop-cock is and how to operate?

  Yes

  No

• Are all pipes tidy and clipped correctly and is all waste pipe of the same colour?

  Yes

  No

• What type of worktops were installed?

  Laminate

  Solid Timber

  Quartz

  Composite

  Other

• Are the worktops joined with 3 bolts per joint?

  Yes

  No

  N/A

• Are all cutouts sealed with PVA/silicone?

  Yes

  No

  N/A

• Have the worktops been oiled on both sides as per manufacturer's instructions?

  Yes

  No

• Have the worktops been installed with slotted brackets / over-sized holes to allow movement of the timber.

  Yes

  No

• Have the worktops been installed as per manufacturers instructions?

  Yes

  No

• Was any floor tiling being carried out?

  Yes

  No

• Was the floor been suitable prepared using 12mm ply for wooden floor and screed for concrete?

  Yes

  No

  Not yet started

• Are the tiles flat with no protruding edges?

  Yes

  No

  Not yet started

• Did we carry out any wall tiling?

  Yes

  No

• Are the tiles ceramic, Travertine, Porcelain or Natural stone?

  Ceramic

  Porcelain

  Travertine

  Natural stone

• Have the tiles been sealed as per manufacturer's instructions?

  Yes

  No

• Have the tiles been set out to a plan i.e. starting at a window with no "tiny" cuts in corners? all tiles flat with no protruding edges?

  Yes

  No

  Not yet started

• Has the grout been cleaned off and the tiles polished?

  Yes

  No

  Not yet started

• Was any laminate flooring installed?

  Yes

  No

• Has the floor been laid correctly? i.e. NOT under unit legs and not tight to edges/skirting boards etc to allow movement? Has the floor been suitably prepared i.e. leaving no excessive "bounce" in sections of floor?

  Yes

  No

• Installation Rating?

  Excellent

  Good

  Average

  Poor

• Field Manager Signature

  Sign

• Images of Installation if required.

  Media