F+B On Demand Delivery Audit

• Audit Title

• Conducted on

  Date

• Prepared by

• Location
  Address

• Date

  Date

• AYS/DTS Agent Name

• Delivery Runner Name

Call AYS/DTS to place an order for "Room Service".

• Did the AYS/DTS Agent use the guest name and offer a warm greeting?

  Yes

  No

• Did the agent ask if you've tried Fresh Bites/A La Carte before (or our new room service program)?

  Yes

  No

• If yes, did the agent describe the program well, noting the positive guest benefits?

  Yes

  No

  N/A

• Did the agent confirm your room number?

  Yes

  No

• Did the agent confirm how many guests would be dining?

  Yes

  No

• Did the agent offer Self Pick-up or Delivery for a flat $5 charge?

  Yes

  No

• Did the agent offer specific suggestions on the menu?

  Yes

  No

• Did the agent offer any thoughtful upsells to the meal?

  Yes

  No

  N/A

• Did the agent offer specific condiments for the items ordered?

  Yes

  No

  N/A

• Did the agent confirm the completed order by repeating it back?

  Yes

  No

• Did the agent quote a delivery time of 20 minutes or less?

  Yes

  No

• Did the agent close the call with a thank you and offer to provide additional services?

  Yes

  No

  N/A

• Time of Order

  Date

• Time Quoted

  Date

• Time Order Delivered

  Date

Delivery

• Did the runner knock and announce "Fresh Bites/A La Carte Delivery"?

  Yes

  No

• Did the runner offer a warm greeting when you answered the door?

  Yes

  No

• Did the runner verify the order and note additional wares and condiments included?

  Yes

  No

  N/A

• Did the runner offer further assistance and a warm farewell before leaving?

  Yes

  No

Order Presentation

• Was the order packaged in consistent brand standard or outlet specific (if property has a pantry) packaging?

  Yes

  No

  N/A

• Did the order contain the following (check all that apply):

  Select Itemized Check All Items Ordered All Necessary Wares All Necessary Condiments Any Unnecessary/Wasteful Condiments or Utensils

  • Itemized Check
  • All Items Ordered
  • All Necessary Wares
  • All Necessary Condiments
  • Any Unnecessary/Wasteful Condiments or Utensils

• Was the food & beverage served at the appropriate temperatures (hot food hot/cold food cold)?

  Yes

  No

  N/A

• How was the presentation of the food?

  Excellent

  Fair

  Needs Improvement

• How was the flavor of the food?

  Excellent

  Fair

  Needs Improvement

Follow Up

• Did the anyone follow up with a call back to ensure meal satisfaction?

  Yes

  No

  N/A

• Please provide any additional comments about your experience: