MH Restaurant Breakfast Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Greeter

• Did the host use 15/5 rule? Did the host greet the guest with a warm, professional greeting (using the guest name when known)?

  Yes

  No

  N/A

• Did the host attempt to acknowledge the guest in a timely manner if standing in a queue?

  Yes

  No

  N/A

• Did the host escort the guest to a table and follow proper seating procedure?<br>-escort at a comfortable pace<br>-confirm satisfaction with table<br>-explain menu/buffet options

  Yes

  No

  N/A

• Did the host provide a warm and sincere closing by thanking them for joining them this morning?

  Yes

  No

  N/A

Service

• Did the server use the 15/5 rule?

  Yes

  No

  N/A

• Did the server greet the guest with coffee service within 1 minute?

  Yes

  No

  N/A

• Did the host offer to take a beverage order?<br>-leave coffee pot on table<br>-offer and pour coffee as appropriate<br>-suggest beverage alternatives

  Yes

  No

  N/A

• Hot tea service included selection of teas, pot of hot water, offer of condiments.

  Yes

  No

  N/A

• Was the server efficient, yet unhurried and sensitive to guest manner?

  Yes

  No

  N/A

• Service at the table meets standard.<br>-offer/suggest refills<br>-remove empty plate, serviceware and debris

  Yes

  No

  N/A

• Were the a la carte items delivered within 15 minutes?

  Yes

  No

  N/A

• The check was accurate and presented once entrees are served.<br>-when the guest returns if buffet

  Yes

  No

  N/A

• Did the server offer a to-go cup and lid during the interaction?

  Yes

  No

  N/A

• Did the host use the guest's name, if known?

  Yes

  No

  N/A

• Did the host maintain good posture, eye contact, and smile during the interaction?

  Yes

  No

  N/A

• Is the host well-groomed and professional, wearing a name tag and in proper uniform?

  Yes

  No

  N/A

• Did the host offer further assistance to the guest?

  Yes

  No

  N/A

• Did the host close the service with a warm and sincere farewell, demonstrating appreciation?

  Yes

  No

  N/A

Brand Elements

• Did the host create a personal connection?

  Yes

  No

  N/A

• Did the host respond to cues?<br>-point out power sources to guest using mobile device<br>-tailor f&b offerings to group, single diner, business mtg<br>-offer service and info unrelated to f&b<br>-offer condiments without prompting<br>-suggest technology solutions related to guest activity (charging, printing, wifi)<br>-offer recommendations for local area or hotel amenities

  Yes

  No

  N/A