MH Room Service Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Delivery time

• Was the order delivered within 45 minutes?<br>-correctly<br>-with comdiments and serviceware

  Yes

  No

  N/A

Delivery

• Did the host knock 3 times and identify the department?

  Yes

  No

  N/A

• Did the server ask permission to enter?

  Yes

  No

  N/A

• Was the check in a check cover with a Marriott pen?

  Yes

  No

  N/A

• Did the host maintain good posture, smile and keep eye contact during the interaction?

  Yes

  No

  N/A

• Was the host well-groomed, professional, in proper uniform with a name tag on?

  Yes

  No

  N/A

Closing

• Did the server provide a warm and sincere closing, demonstrating appreciation?

  Yes

  No

  N/A

• Did the host create a personal connection?

  Yes

  No

  N/A

• Did the host respond to cues?<br>-paying special attention to children<br>-offering local recomendations<br>-modeling behavior after the guest<br>-mentioning hotel details unique to the guest

  Yes

  No

  N/A