Title Page
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Mall
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Brand
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Area Leader
- Adele Moodley
- Annastacia Nkuna
- Charmaine Benjamin
- Cinde Franciscus
- David Habgood
- Etienne Claassen
- Gerhard de Villiers
- Niki Meletakos
- Richter van Huyssteen
- Tian Bouwer
- Willie Coetzee
- Zaahir Desai
- Zelda Fourie
- Zweli Mohaole
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Store Leader
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Conducted Date
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Location
OPS CHECKS
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Rate the first impressions of the store
- Windows implemented 100% as per the VM brief and World-Class
- Price pointing in windows 100% correct
- Front and secondary tables optimized with stock levels and implemented as per the VM brief
- Best selling stock in priority positions within departments and front of store (EG - luggage in CUM)
- Lighting in windows and in the store optimized to highlight all sections
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Rate the Store Standards/Operational efficiency
- Fixtures perfectly aligned so the flow of customers are not obstructed and to place product in front of customers
- Fixture optimized with stock levels to accommodate festive trade (Increased stock levels)
- No clutter on the sales floor and at the cash desk (Flat packing tables/boxes with tags and hangers/admin/boxes of stock left unattended etc.
- All equipment samples out of boxes so customers can interact (OK and PT can mark this as correct).
- Correct product placement at the cash desk
- Store is clean
- Stockroom 100% tidy with all clutter removed and set up for easy replenishment/replenishing of the sales floor
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Rate the VM implementations in the store
- Headquarter signage in all sections
- Departmental flows correct with the correct signage
- Mannequins dressed with the correct stock and styled correctly
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All promotions implemented correctly (Signage highlighting/relevant items grouped?
- All Promotion Implemented correctly
- 1 Promotion not implemented correctly
- More than 1 Promotion not implemented correctly
- N/A
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Check 10 Samples from the stockroom - Is the specific items represented on the sales floor?
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Check 10 samples (rail arms) for size curving.
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Check the implementation of Sale Areas (Signage highlighting sale areas and 10 samples for correct pricing).
WORLD-CLASS SERVICE
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Informative and energized morning meeting held?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Role-Plays on service and selling conducted?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Efficient daily scheduling to ensure store coverage and World-Class Customer Service?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
-
Door greeter present actively demonstrating product?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Name badges and correct uniforms worn by all team members?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Every customer thanked for shopping with us? (Sales Floor and Cash Desk)
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Is a team member allocated the duty of following up on customer orders and repairs daily?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Newly appointed sales team members inducted/onboarded and shadowing experienced sales team members
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Are we asking every customer who leaves the store without a bag, "Did you find what you were looking for?"
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
WORLD-CLASS SELLING
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Team trained on all our products & 6 Steps to Selling during Morning Meetings and Role-Plays?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Are we showing\demonstrating our products, not only telling?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Are we actively suggesting that customers try on products?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Is active selling taking place, team informing customers of product benefits and features?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Are we asking open-ended questions to identify customer needs?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Are we TAVIS'ing by adding R100 to every sale? "Who do you still need to buy gifts for?"
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Are all team members informing our customers of our specials and promotions?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Are we informing customers about our alternate payment options, based on price objections?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Are we informing customers about Friends & Family and building our customer base?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Are we actively suggesting alternative product options to mitigate out of stock scenarios?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Are we actively using OMNI platform to mitigate out of stock scenarios?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
WORLD-CLASS LEADERSHIP
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Is the Leader positioned on the sales floor and leading service from the front?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Does the leader know what their top selling products are and can they produce proof of actions taken on out of stock situations?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Does the team know the current trading situation? (% to Target and growth, individuals and store)?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Is our Buzzword "STRIVE" in use throughout the day?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
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Are service/cashier assessments completed with constructive feedback and coaching? (Using the 3.2.1 format)?
- WORLD CLASS
- GOOD
- AVERAGE
- BELOW AVERAGE
- POOR
- N/A
FESTIVE MOTIVATION STATION IMPLEMENTATION
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Is the STRIVE- The ONE Word - printed in colour, laminated and visible on motivation station?
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Is the ONE Plan Infographic- Triangle infographic with details - printed in colour and laminated and visible on motivation station?
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Is the Festive Calendars (Available in the “Convention Folder”) printed (size dependent on available store space) in colour and laminated, in use and visible on motivation station?
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Is the Festive Notebook (All SL’s received at convention) available and in use daily?
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Is the TAVIS Wristbands available and allocated to team members daily?(not to be taken home by staff)
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Strategy Trees- Is there a small “Spek boom” in the stock-room, to represent our growth strategy?
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Mega Teams- Is All rules and regulations known, as well as visual elements implemented to motivate the team - printed in colour, laminated and visible on motivation station?
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Is the ONE Minute Scorecards printed, in use and filed daily?
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Is the TAVIS Characters (dependent on space available per store, either each character, or the family picture) printed in colour, laminated and visible on motivation station?
