Title Page
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Date conducted on
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Regional Leader
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Attendees
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Store Leader
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Store conducted at
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Location
FIRST IMPRESSIONS
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Main Signs -All letters illuminated. All external signs are clean. All internal signs are clean. External screens working/displaying correct content?
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Windows - Glass/frames spotlessly clean. Campaign implemented as per VM, correct signage, merch steamed, no visible tags, lights working & positioned?
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Lead in Table - Per the VM brief, correct product/correct signage on display.
STORE OPTIMIZATION
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Promotions - Implemented as per VM, merchandised in correct/high traffic locations, correct signage in the correct formats.
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Floor fixtures - Positioned correctly and even spacing, with relevant signage, arms, and shelves not overfilled, no dust or glue residue?
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Sizing - All merchandise size curved. (Check 10 rails)
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Replenishment - Check that all merch has been filled in from the stockroom (with all sizes available) No merch in the stockroom that is not on display on the floor?
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Top Displays - According to VM layout. Stock on display within customers direct line of vision.
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Point of Sale - Whole area neat, free of clutter, carrier bags & tags out of sight?
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Store merchandised in full according to latest VM instructions. Where exact items are not available suitable alternatives used staying within color pallets.
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Barcodes - All price changes implemented with new price stickers neatly done. White stickers for price increase red reduced stickers for sale stock (only two stickers)
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Footwear Stand - Merchandise and sized correctly
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Lights - All working, positioned correctly to illuminate merch, clean and dust-free, max 48Hour turnaround time when lights go out?
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General housekeeping - Swept, vacuumed, mopped, fixtures and all shelves dust free.
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Stockroom - Standards the same as the sales floor, stock grouped by categories, no stock directly touching the floor, no old convention/marketing material?
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Markdowns & Consolidations - Actioned according to instruction.
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Accessories - Merchandised as per VM brief on accessories units as well as on displays.
CUSTOMER SERVICE
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Carrier Bags - Cashiers are asking "do you need a bag for this?" not just handing out. Ringing up bags with every purchase, check sufficient backup stock?
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Coaching - Store leaders actively and visibly evaluating & coaching team members on SELLING?
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Music - Only approved music played, correct volume for each Chain.
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Air-conditioning - In working order, vents clean and dust-free. The temperature in the store is comfortable. Problems reported to Area Leader within 1 hour?
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Team Member observed interacting with customers. (Overall GAS+ rating)
RISK/MAINTENANCE
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Ladders & Caution Triangles - All ladders are safe, rubber feet, used correctly. Safety triangle used every time floors are mopped?
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Fire extinguishers - Serviced, accessible, correct signage, and clean?
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Customer Hold - All customers keep asides to have a note with date, customer name and telephone no/email address, and collection date?
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Laybys - To be kept in a separate area and checked regularly for expiry?
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Security Tagging - All product that should be tagged is tagged. Tagged in the correct position on the garment. Are no tags visible on displays?
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Sensormatic - Units in working order with the correct amount of coverage, all units checked daily. Dust-free, correct covers. Loose pedestals repaired within 7 days?
TEAM
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Induction - Check that all team members have attended induction and are ready to deliver DARE?
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Uniform and Name Badges - Everyone wearing correct uniform, name badges, trainee badges Max 5 day turnaround?
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Training - Learning Bytes done with all team members and register submitted
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Each Team Member assigned for the day and aware of their area of responsibility
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Correct OPC followed. Not over or under staffed and in line with SF schedule
