Group Store Visit - Poetry

• Date conducted on

  Date

• Regional Leader

• Attendees

• Store Leader

• Store conducted at

• Location
  Address

FIRST IMPRESSIONS

• Main Signs -All letters illuminated. All external signs are clean. All internal signs are clean. External screens working/displaying correct content?

• Windows - Glass/frames spotlessly clean. Campaign implemented as per VM, correct signage, merch steamed, no visible tags, lights working & positioned?

• Lead in Table - Per the VM brief, correct product/correct signage on display.

STORE OPTIMIZATION

• Promotions - Implemented as per VM, merchandised in correct/high traffic locations, correct signage in the correct formats.

• Floor fixtures - Positioned correctly and even spacing, with relevant signage, arms, and shelves not overfilled, no dust or glue residue?

• Sizing - All merchandise size curved. (Check 10 rails)

• Replenishment - Check that all merch has been filled in from the stockroom (with all sizes available) No merch in the stockroom that is not on display on the floor?

• Top Displays - According to VM layout. Stock on display within customers direct line of vision.

• Point of Sale - Whole area neat, free of clutter, carrier bags & tags out of sight?

• Store merchandised in full according to latest VM instructions. Where exact items are not available suitable alternatives used staying within color pallets.

• Barcodes - All price changes implemented with new price stickers neatly done. White stickers for price increase red reduced stickers for sale stock (only two stickers)

• Footwear Wall - Merchandised as per the VM brief. Correct sizes on display. Footwear laced correctly, soles to be cleaned. Lighting working as intended?

• Lights - All working, positioned correctly to illuminate merch, clean and dust-free, max 48Hour turnaround time when lights go out?

• General housekeeping - Swept, vacuumed, mopped, fixtures and all shelves dust free.

• Stockroom - Standards the same as the sales floor, stock grouped by categories, no stock directly touching the floor, no old convention/marketing material?

• Stockroom Footwear - Housed by styles, colors, size order smallest top left and largest bottom right, shoe boxes leveled out?

• Markdowns & Consolidations - Actioned according to instruction.

• Handbags and accessories - Merchandised as per VM brief on accessories units as well as on displays.

CUSTOMER SERVICE

• Carrier Bags - Cashiers are asking "do you need a bag for this?" not just handing out. Ringing up bags with every purchase, check sufficient backup stock?

• Coaching - Store leaders actively and visibly evaluating & coaching team members on SELLING?

• Music - Only approved music played, correct volume for each Chain.

• Air-conditioning - In working order, vents clean and dust-free. The temperature in the store is comfortable. Problems reported to Area Leader within 1 hour?

• Fitting Rooms - Spotlessly clean, clean mirrors, secured to wall mirrors, clean carpets, curtains dry cleaned, no leftover hangers or clothing?

• Team Member observed interacting with customers. (Overall GAS+ rating)

RISK/MAINTENANCE

• Ladders & Caution Triangles - All ladders are safe, rubber feet, used correctly. Safety triangle used every time floors are mopped?

• Fire extinguishers - Serviced, accessible, correct signage, and clean?

• Customer Hold - All customers keep asides to have a note with date, customer name and telephone no/email address, and collection date?

• Laybys - To be kept in a separate area and checked regularly for expiry?

• Security Tagging - All product that should be tagged is tagged. Tagged in the correct position on the garment. Are no tags visible on displays?

• Sensormatic - Units in working order with the correct amount of coverage, all units checked daily. Dust-free, correct covers. Loose pedestals repaired within 7 days?

TEAM

• Induction - Check that all team members have attended induction and are ready to deliver DARE?

• Uniform and Name Badges - Everyone wearing correct uniform, name badges, trainee badges Max 5 day turnaround?

• Training - Learning Bytes done with all team members and register submitted

• Each Team Member assigned for the day and aware of their area of responsibility

• Correct OPC followed. Not over or under staffed and in line with SF schedule