Information
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Personnel
Product
Product
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1. All compulsory ice cream flavours available (3.1)
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Aussie Vanilla, Bubblegum, Caramel/C.Mudcake, Double Choc, Ferraro, Coffee, Cookies & Cream, Mint, Rum & Raisin, Strawberry, White Chocolate, Sorbet; Lemon, Mango
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2. All compulsory confectionery available (3.1)
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Boost 14gm, Bounty 14gm, Brownie - Chocolate un-iced, Caramello Koala20gm, Cherry Ripe, Cookie Dough Dble Choc- Charlies, Crunchie 15gm, Flake 15gm, Gummy Bears, Kit KAt 17gm M7M's - Mini Bulk, Maltesers 155gm, Mars Bars 18gm, Marshmellows - Betta Mallow Bake, Nerds 45gm, Oreo Cookies, Picnic 19gm, Tim Tams P/C 18gms, Time Out 14.5gm, Minimum of two; Freddo Frog - Milk, Strawberry, White
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3. Product presentation excellent (5.3)
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4. No non-approved products stocked (3.1)
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5. Drink fridge clean, fully stocked & only approved range available (3.1)
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6. Cake display clean, well presented and correct product tags in use
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Comments
Marketing and Merchandising
Marketing and Merchandising
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7. All signage / merchandising approved. No handwritten / non corporate signs including Product tags. (9.1, 9.4) <br>
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8. Current Promotions are in place <br>
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9. Only branded packaging in place & in use (9.0)<br>
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10. Store marketing message clear <br>
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11. Menu boards current and professionally presented (9.4)<br>
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Comments
Management and Administration
Management & Administration
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12. Current Franchise Operations Manual (FOM) accessible <br>
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13. No Outstanding Breaches <br>
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14. Royalty reports sent to H/O in correct time (3.3)<br>
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15. Royalty payment remitted to H/O in correct time <br>
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16. Log book available for review and filled out <br>
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Comments
Hygiene and Image
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17. Outside area clean and Inviting (4.6)<br>
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18. Inside shop clean, well presented & in good repair (music, temperature, ambience inviting) (4.11)<br>
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19. Display freezer/s clean, well presented and correct temp (4.7)<br>
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20. Rock clean, well presented and functioning correctly (4.7, 5.4)
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21. Mix in station clean and well presented <br>
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22. Sanitation system present and in use (4.12)<br>
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Comments
Staff and Service
Staff and Service
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23. Franchisee and staff in correct uniform (4.4b,4.c)<br>
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24. Fun, welcoming atmosphere<br>
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25. No complaints recieved by H/O<br>
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26. Customers greeted in a timely manner (2.3)<br>
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27. Loyalty program promoted and correctly followed (9.22)<br>
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28. Loyalty cards in stock and offered to each customer <br>
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29. Suitable up-selling / suggestive selling occurring (2.6)<br>
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Comments
Action Plan
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Action items
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Reviewer
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Store Representative
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90-100% - Commendation
80- 89% - Minimum CRM standard
70- 79% - Average
60- 69% - Below Average
50- 59% - Urgent Action Plan
Less than 50% - Unacceptable - Potential Breech
