Information
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Personnel
Product
Product
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1. Flavours and cakes made as per make book (correct amount of inclusions)
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2. Flavour base in date
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3. Product presentation excellent
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4. No non-approved products stocked
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5. Drink fridge clean, fully stocked & only approved range available
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6. Cake display clean, well presented and correct product tags in use
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Comments
Marketing and Merchandising
Marketing and Merchandising
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7. All signage / merchandising approved. No handwritten / non corporate signs including Product tags. <br>
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8. Current Promotions are in place <br>
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9. Only branded packaging in place & in use <br>
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10. Store marketing message clear <br>
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11. Menu boards current and professionally presented <br>
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Comments
Management and Administration
Management & Administration
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12. Current Franchise Operations Manual (FOM) accessible <br>
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13. No Outstanding Breaches <br>
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14. Royalty reports sent to H/O in correct time <br>
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15. Royalty payment remitted to H/O in correct time <br>
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16. Temp log book available for review and filled out <br>
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17. Cash reconciliation sheet on Google docs up to date
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18. Banking completed on time
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Comments
Hygiene and Image
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17. Outside area clean and Inviting <br>
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18. Inside shop clean, well presented & in good repair (music, temperature, ambience inviting) <br>
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19. Display freezer/s clean, well presented and correct temp <br>
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20. Churn and make area clean
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21. Smoothie and Shake blenders clean <br>
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22. Sanitation system present and in use
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Comments
Staff and Service
Staff and Service
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23. Franchisee and staff in correct uniform <br>
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24. Fun, welcoming atmosphere<br>
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25. No complaints recieved by H/O<br>
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26. Customers greeted in a timely manner <br>
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27. Loyalty program promoted and correctly followed
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28. Loyalty cards in stock and offered to each customer <br>
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29. Suitable up-selling / suggestive selling occurring
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Comments
Action Plan
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Comments
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Reviewer
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Store Representative
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90-100% - Commendation
80- 89% - Minimum TRM standard
70- 79% - Average
60- 69% - Below Average
50- 59% - Urgent Action Plan
Less than 50% - Unacceptable - Potential Breech
