FIELD VISIT/REVIEW

• FSE Name & Territory

• FSE E-MAIL:

• Field Visit Number.

• Conducted on

  Date
• Location
  Address

• Prepared by

1.0 JOB DETAILS

• Job Address
  Address

• Regular Client

  Yes

  No

• Start Time

  Date

• Finish Time

  Date

• Time Spent on job

• Payment For Job

  Select Cash Credit Card Cheque Direct Deposit

  • Cash
  • Credit Card
  • Cheque
  • Direct Deposit

• NOTES

PERSONAL PROTECTIVE EQUIPMENT (PPE)

• Safety Cones Available ?

  Yes

  No

  N/A

• Safety Gloves Available ?

  Yes

  No

  N/A

• 4.3 Dust mask / Respirator Available ?

  Yes

  No

  N/A

• 4.4 Safety Goggles Available ?

  Yes

  No

  N/A

• 4.5 Hearing Protection Available ?

  Yes

  No

  N/A

• Safety Shoes Available And in Use ?

  Yes

  No

  N/A

• Sunscreen ?

  Yes

  No

  N/A

• Body Harness ?

  Yes

  No

  N/A

• Safety Barriers/Signage ?

  Yes

  No

  N/A

• Hi-Visibility Vest ?

  Yes

  No

  N/A

• Hat/Cap ?

  Yes

  No

  N/A

• First Aid Kit Available & Adequately Stocked ?<br><br>

  Compliant

  Non-Compliant

  Needs Improvement

LADDERS

• Are All Ladders Industrial Rated to 150Kg ?m

  Yes

  No

  N/A

• Are All Ladders In Good Condition ?

  Yes

  No

  N/A

• If Working Near Power Lines, Are They Non Conductive (Wood/Fibreglass ) ?

  Yes

  No

  N/A

• Has FSE Completed Heights Training ?

  Yes

  No

  N/A

EQUIPMENT & GENERAL SAFETY

• Is all Equipment Well Maintained (i.e. Neat/Clean/Tidy/Serviced ) ?

  Yes

  No

• Is There a Full Compliment of Equipment as Required to Perform Work ?

  Yes

  No

  N/A

• Are There any Obvious Safety Concerns with the Work Site that may Impact FSE or Client/s Safety ?

  Yes

  No

• Is the Workplace Maintained in a Tidy Condition ?

  Yes

  No

  N/A

• Green Waste Bin Used ( If Applicable )

  Yes

  No

  N/A

PRESENTATION / APPEARANCE

• Is FSE in Full Uniform ?

  Yes

  No

• Is the Uniform Clean and in Good Condition ?

  Yes

  No

• Is The FSE Clean Shaven ?

  Yes

  No

  N/A

• Is The FSE Using Correct Voicemail Message ?

  Yes

  No

  N/A

• Is the Vehicle/Trailer Clean and Tidy ?

  Yes

  No

• Is the Vehicle/Trailer Signage in Good Condition ?

  Yes

  No

• Is FSE using jims Mowing Business Cards ?

  Yes

  No

• Is FSE Using Correct jims mowing Email ?

  Yes

  No

STAFF ( If Applicable )

• Staff in Uniform

  Yes

  No

  N/A

• PPE Equipment Used by Staff

  Yes

  No

  N/A

• Tasks Allocated To Staff

  Yes

  No

  N/A

• Economy Of Effort ( Operator efficiently does job first time. Does not have to go over again )

  Yes

  No

  N/A

CUSTOMER SERVICE

• Did you Observe the FSE Communicating with the Client whilst Conducting a Field Visit ?

  Yes

  No

• Where you Satisfied that Communication was Both Appropriate and Effective ?

  Yes

  No

• Did you Inspect the Quality of Work whilst you were Conducting the Field Visit ?

  Yes

  No

• Were you Satisfied that the Quality of Work was of an Appropriate Standard ?

  Yes

  No

FRANCHISEE PERFOMANCE

Use of Equipment

• 1: Confident,can use equipment well

  Yes

  No

• 2: Good, can use most equipment ,could improve

  Yes

  No

• 3: Ok, needs help with edging/ mow/cleanup

  Yes

  No

• 4: Poor, has trouble,Needs to be instructed

  Yes

  No

Work Completed

• 1: Very Good, high standard of work done

  Yes

  No

• 2: Reasonable , Could be better

  Yes

  No

• 3: OK , Needs to pay more attention to detail

  Yes

  No

• 4: Poor standard, retraining needed

  Yes

  No

Customer Interaction & Focus

• 1: Excellent , polite, courteous , friendly, value adds to the customer

  Yes

  No

• 2: Good, approachable , room for improvement

  Yes

  No

• 3: OK, shy , could be more open

  Yes

  No

• 4: Poor, lacks confidence , unable to assist client, can't wait to leave property

  Yes

  No

Pricing & Time Management

• 1: Excellent, good price very time efficient

  Yes

  No

• 2: Good, fair price, could charge more, could work faster on the job

  Yes

  No

• 3: OK, price too low, too much time taken on the job

  Yes

  No

• 4: Poor, price too high/low, far too much time taken on job

  Yes

  No

Overall Rating

• 1: Excellent, very high standard, runs very efficient business

  Yes

  No

• 2: Good, high standard runs efficient business

  Yes

  No

• 3: OK, room for improvement ,runs average business

  Yes

  No

• 4: Poor, business needs urgent attention

  Yes

  No

FEEDBACK -FRANCHISEE TO COMPLETE

• 1: What do you think the job you have just completed ?

  Select Very Good Good Fair Poor

  • Very Good
  • Good
  • Fair
  • Poor

• 2: How can you improve your performance ?

FEEDBACK -REVIEWER TO COMPLETE

• Offer constructive comments to franchisee about their self assessment and how they can improve to reach the standard that is required of jims Mowing FSE.

ADDITIONAL COMMENTS OR ACTIONS

• FSE Name & Code

  Sign

• FSO / REVIEWER Name

  Sign