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Audit

1.0 JOB DETAILS
Job Address

Regular Client

Start Time
Finish Time

Time Spent on job

Payment For Job

NOTES

PERSONAL PROTECTIVE EQUIPMENT (PPE)

Safety Cones Available ?

Safety Gloves Available ?

4.3 Dust mask / Respirator Available ?

4.4 Safety Goggles Available ?

4.5 Hearing Protection Available ?

Safety Shoes Available And in Use ?

Sunscreen ?

Body Harness ?

Safety Barriers/Signage ?

Hi-Visibility Vest ?

Hat/Cap ?

First Aid Kit Available & Adequately Stocked ?

LADDERS

Are All Ladders Industrial Rated to 150Kg ?m

Are All Ladders In Good Condition ?

If Working Near Power Lines, Are They Non Conductive (Wood/Fibreglass ) ?

Has FSE Completed Heights Training ?

EQUIPMENT & GENERAL SAFETY

Is all Equipment Well Maintained (i.e. Neat/Clean/Tidy/Serviced ) ?

Is There a Full Compliment of Equipment as Required to Perform Work ?

Are There any Obvious Safety Concerns with the Work Site that may Impact FSE or Client/s Safety ?

Is the Workplace Maintained in a Tidy Condition ?

Green Waste Bin Used ( If Applicable )

PRESENTATION / APPEARANCE

Is FSE in Full Uniform ?

Is the Uniform Clean and in Good Condition ?

Is The FSE Clean Shaven ?

Is The FSE Using Correct Voicemail Message ?

Is the Vehicle/Trailer Clean and Tidy ?

Is the Vehicle/Trailer Signage in Good Condition ?

Is FSE using jims Mowing Business Cards ?

Is FSE Using Correct jims mowing Email ?

STAFF ( If Applicable )

Staff in Uniform

PPE Equipment Used by Staff

Tasks Allocated To Staff

Economy Of Effort ( Operator efficiently does job first time. Does not have to go over again )

CUSTOMER SERVICE

Did you Observe the FSE Communicating with the Client whilst Conducting a Field Visit ?

Where you Satisfied that Communication was Both Appropriate and Effective ?

Did you Inspect the Quality of Work whilst you were Conducting the Field Visit ?

Were you Satisfied that the Quality of Work was of an Appropriate Standard ?

FRANCHISEE PERFOMANCE
Use of Equipment

1: Confident,can use equipment well

2: Good, can use most equipment ,could improve

3: Ok, needs help with edging/ mow/cleanup

4: Poor, has trouble,Needs to be instructed

Work Completed

1: Very Good, high standard of work done

2: Reasonable , Could be better

3: OK , Needs to pay more attention to detail

4: Poor standard, retraining needed

Customer Interaction & Focus

1: Excellent , polite, courteous , friendly, value adds to the customer

2: Good, approachable , room for improvement

3: OK, shy , could be more open

4: Poor, lacks confidence , unable to assist client, can't wait to leave property

Pricing & Time Management

1: Excellent, good price very time efficient

2: Good, fair price, could charge more, could work faster on the job

3: OK, price too low, too much time taken on the job

4: Poor, price too high/low, far too much time taken on job

Overall Rating

1: Excellent, very high standard, runs very efficient business

2: Good, high standard runs efficient business

3: OK, room for improvement ,runs average business

4: Poor, business needs urgent attention

FEEDBACK -FRANCHISEE TO COMPLETE
1: What do you think the job you have just completed ?

2: How can you improve your performance ?

FEEDBACK -REVIEWER TO COMPLETE

Offer constructive comments to franchisee about their self assessment and how they can improve to reach the standard that is required of jims Mowing FSE.

ADDITIONAL COMMENTS OR ACTIONS

FSE Name & Code
FSO / REVIEWER Name

FIELD VISIT/REVIEW CHECKLIST

Created by: Jims Cleaning Sydney North & East | Industry: Horticultural | Downloads: 83

WH&S

Signup for a free iAuditor account to download and edit this checklist. It will be added to your free account and you will be able to conduct inspections from your mobile device.

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Audit

1.0 JOB DETAILS
Job Address

Regular Client

Start Time
Finish Time

Time Spent on job

Payment For Job

NOTES

PERSONAL PROTECTIVE EQUIPMENT (PPE)

Safety Cones Available ?

Safety Gloves Available ?

4.3 Dust mask / Respirator Available ?

4.4 Safety Goggles Available ?

4.5 Hearing Protection Available ?

Safety Shoes Available And in Use ?

Sunscreen ?

Body Harness ?

Safety Barriers/Signage ?

Hi-Visibility Vest ?

Hat/Cap ?

First Aid Kit Available & Adequately Stocked ?

LADDERS

Are All Ladders Industrial Rated to 150Kg ?m

Are All Ladders In Good Condition ?

If Working Near Power Lines, Are They Non Conductive (Wood/Fibreglass ) ?

Has FSE Completed Heights Training ?

EQUIPMENT & GENERAL SAFETY

Is all Equipment Well Maintained (i.e. Neat/Clean/Tidy/Serviced ) ?

Is There a Full Compliment of Equipment as Required to Perform Work ?

Are There any Obvious Safety Concerns with the Work Site that may Impact FSE or Client/s Safety ?

Is the Workplace Maintained in a Tidy Condition ?

Green Waste Bin Used ( If Applicable )

PRESENTATION / APPEARANCE

Is FSE in Full Uniform ?

Is the Uniform Clean and in Good Condition ?

Is The FSE Clean Shaven ?

Is The FSE Using Correct Voicemail Message ?

Is the Vehicle/Trailer Clean and Tidy ?

Is the Vehicle/Trailer Signage in Good Condition ?

Is FSE using jims Mowing Business Cards ?

Is FSE Using Correct jims mowing Email ?

STAFF ( If Applicable )

Staff in Uniform

PPE Equipment Used by Staff

Tasks Allocated To Staff

Economy Of Effort ( Operator efficiently does job first time. Does not have to go over again )

CUSTOMER SERVICE

Did you Observe the FSE Communicating with the Client whilst Conducting a Field Visit ?

Where you Satisfied that Communication was Both Appropriate and Effective ?

Did you Inspect the Quality of Work whilst you were Conducting the Field Visit ?

Were you Satisfied that the Quality of Work was of an Appropriate Standard ?

FRANCHISEE PERFOMANCE
Use of Equipment

1: Confident,can use equipment well

2: Good, can use most equipment ,could improve

3: Ok, needs help with edging/ mow/cleanup

4: Poor, has trouble,Needs to be instructed

Work Completed

1: Very Good, high standard of work done

2: Reasonable , Could be better

3: OK , Needs to pay more attention to detail

4: Poor standard, retraining needed

Customer Interaction & Focus

1: Excellent , polite, courteous , friendly, value adds to the customer

2: Good, approachable , room for improvement

3: OK, shy , could be more open

4: Poor, lacks confidence , unable to assist client, can't wait to leave property

Pricing & Time Management

1: Excellent, good price very time efficient

2: Good, fair price, could charge more, could work faster on the job

3: OK, price too low, too much time taken on the job

4: Poor, price too high/low, far too much time taken on job

Overall Rating

1: Excellent, very high standard, runs very efficient business

2: Good, high standard runs efficient business

3: OK, room for improvement ,runs average business

4: Poor, business needs urgent attention

FEEDBACK -FRANCHISEE TO COMPLETE
1: What do you think the job you have just completed ?

2: How can you improve your performance ?

FEEDBACK -REVIEWER TO COMPLETE

Offer constructive comments to franchisee about their self assessment and how they can improve to reach the standard that is required of jims Mowing FSE.

ADDITIONAL COMMENTS OR ACTIONS

FSE Name & Code
FSO / REVIEWER Name