Information

  • New FSE Name:

  • Territory:

  • Field Visit Number.

  • Training Conducted on

  • Location
  • Prepared by

WORKPLACE HEALTH & SAFETY

  • Explain importance of WHS and what it means to the Franchisee

  • Explain Health And Safety Management System Manual

  • Explain How to Read and Understand MSDS Register

  • Explain the Importance of Tagging Electrical Equipment

  • Show and Explain all PPE:<br> <br> <br> <br> <br>

  • -Safety Goggles

  • -Gloves

  • -Residual Current Device (RCD)

  • -Earmuffs/Ear Plugs

  • -Dust Mask

  • -Safety Cones

  • -First Aid Kit

MINDSET

  • Explain how to Approach Each Cleaning Job by Braking it Down:

  • -Kitchen

  • -Bathroom

  • -General Dusting

  • -Floors

KITCHEN

  • Demonstrate how to Clean Oven ( Basic)<br>

  • Explain how to Detail clean Oven:

  • -PPE

  • -Chemicals

  • -Glass Door

  • -Racks and Trays

  • -Temperature

  • -Pyrolytic Oven

  • -Precautions to Take

  • Demonstrate how to Clean Microwave.

  • Demonstrate how to Clean Rangehood.

  • Demonstrate how to Clean Cooktop.

  • Demonstrate how to Clean Benchtop.

  • Demonstrate different viewing angles to ensure bench tops are clean.

  • Explain different types of Bench tops.

  • Demonstrate how to Clean sinks and taps.

  • Demonstrate how to Clean Cupboards.

  • Demonstrate how to Clean Fridge.

  • Demonstrate how to Clean and Polish Stainless Steel.

  • Explain how to remove "Tea Staining" from Stainless Steel.

BATHROOM

  • Explain how to Breakdown Bathroom into Sections.

  • Demonstrate how to Clean Mirrors.

  • Demonstrate how to Clean basin/taps.

  • Demonstrate how to Clean bath.

  • Demonstrate how to Clean shower tiles/screen.

  • Demonstrate how to Clean toilet.

  • Demonstrate how to Clean exhaust fan.

  • Discuss best cloths to use and why.

  • Discuss best products to use and why.

GENERAL DUSTING

  • Demonstrate how to Clean dining room furniture.

  • Demonstrate how to Clean lounge room furniture.

  • Demonstrate how to Clean TV Screens and Computer screens.

  • Demonstrate how to Clean bedroom furniture.

  • Demonstrate how to Clean laundry.

ITEMS TO BE REVIEWED BY TRAINER AND NEW FRANCHISEE

  • Demonstrate how to Clean Walls.

  • Demonstrate how to Use sugar soap ( Tricleanium).

  • Demonstrate how to Clean wall hangings.

  • Demonstrate how to Clean ceiling fans.

  • Demonstrate how to Clean blinds.

  • Demonstrate how to Use correct Cobweb tools.

  • Demonstrate how to clean skirts.

  • Explain/Demonstrate risks of using vacuum for cobweb removal.

  • Explain how to clean windows:

  • Demonstrate how to clean windows using Scrim cloth.

  • Demonstrate how to clean windows using proper tools.

FLOORS

  • Demonstrate the Following:

  • How to Vacuum

  • Never walk backwards while Vacuuming stairs an why

  • Frequency of emptying Vacuum

  • Cord management and Maintanance

  • How to adjust vacuum belts for comfort

  • Explain the difference between Aqua mop and Bucket Mop.

  • Demonstrate how to use Aqua Mop

  • Demonstrate how to use Bucket Mop

  • Demonstrate how to Clean/Change micro fibre pads

CHEMICALS

  • Explain how chemicals have changed from harsh to friendly.

  • Explain Enzyme Wizard products and uses.

  • Explain why sometimes a harsh chemical is necessary.

  • Explain specific chemicals for certain cleaning jobs<br><br> -Oven Cleaning<br> -Mould Removal<br> -Vacates

  • Explain about dilution and mixing/ labelling of chemicals.

CUSTOMERS

  • Explain Importance of Business Cards

  • Explain Importance of how to answer phone correctly

  • Explain Importance of having correct voicemail

  • Explain Importance of having the correct E-Mail signature

  • Explain Importance of Wearing proper uniform

  • Explain Importance of exceeding customers expectations

  • Explain Importance of Why we must act on leads IMMEDIATELY

  • Explain How to avoid customer complaints <br>

  • Explain what to do if you have a customer complaint

MISCELLANEOUS

  • Explain how to find the "holy grail" of power points

  • Explain how to look for additional services:

  • -Blower

  • -Oven Cleaning

  • -Rubbish Removal

  • -Look for jobs for other jims divisions like carpet/window cleaning etc

  • Explain micro fibre cloths and uses and how to wash them

ITEMS TO BE REVIEWED BY TRAINER AND NEW FRANCHISEE

  • Explain what to do when you break something

  • Explain the difference between domestic/commercial and vacate cleaning

  • Explain principles of quoting

  • Explain concept of trying to do "something extra" on each job

  • Explain how to work with contractor/worker to minimise job time

NEW FRANCHISEE REPORT

  • Turned up on time for training days?

  • If NO, did they phone to say they would be late?

  • Was well presented and good standard of hygiene ?

  • Was polite and courteous to trainer ?

  • Was willing and eager to learn ?

  • Listened to instructions and followed them accurately ?

  • Asked relevant questions where appropriate ?

  • Showed a degree of initiative ?

  • Cleaned to an acceptable level ?

ADDITIONAL COMMENTS OR ACTIONS

  • TRAINER NOTES

  • New FSE Name

  • Trainers Name

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.