First 30
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Audit Title
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Conducted on
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Location
Clean car audit
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Was car 1 rental ready?
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Was car 2 rental ready?
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Was car 3 rental ready?
TSQi plan
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Employee:
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Priority pass all customers
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Greet every customer at the door with handshake, smile and greeting
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Counter QB, 7/5, spot check cdw
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All cars rental ready
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Next day calls
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Critical questions and S/F logs
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Notes:
Phone plan
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Employee:
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2 rings and greeting
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May I ask a few questions?
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Reason for renting
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When? Promote $9.99
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Quote rate before taxes
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Ask for res
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Offer to beat competitor
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Give res # and thank customer
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Notes:
BOSS calls
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How many BOSS calls completed this month?
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Comments:
