Title Page

  • Conducted on

  • Prepared by

  • Location

  • While conducting this audit you will be asked to assess the club in sections. Make sure to keep an eye out for general elements such as lighting, temperature, bins, conditions of walls and ceilings, staff and noise levels in each area in order to answer the "General" questions at the end.

Pre Audit

  • Check recent AskNicely or Google feedback. List 2 areas of opportunity

  • Check cleaning audits have been completed weekly

  • Check the CM monthly walk through been completed

  • Take a photo of your Service Now outstanding items

Car Park/Outdoors

  • Are external areas (car park& entrance) clean? Are there any lights out?

  • Brand Signage visible and in good condition

  • If club provides bike racks, bikes are stored appropriately, not blocking entrance or walkways

  • Are the gardens and surrounding area of the club well maintained and presented?

  • If applicable are Promos on display? (A frame/window signage)

  • Are operating hours visible on the front door? Correct in google?

24.7 Security

  • Is kubofit digital pass working outside the front door for 24/7 usage?

  • Is a physical 'Club Closed' sign accessible?

Reception

  • Did the team greet everyone by name and make them feel welcome? If on the phone did they acknowledge the member by eye contact?

  • Is the reception counter visibly tidy - no clutter.

  • Staff are not eating or distracted on mobile phone - no visible food or drink bottles. No drinks stored near IT equipment

  • Is the retail area stocked well, neatly displayed and free of dust?

  • Are the drinks fridges neatly displayed according to planogram, well stocked, are all pricing tags up (planogram to be kept at reception for easy access)

  • Are the F&B areas clean, are the fridges without staff food in them, stock not expired?

  • Are current F&B promo visible and all associated collateral on display

  • Are the staff acknowledging people as they leave - at least eye contact, a smile, preferably a positive statement.

  • Are staff swiping all Member's as thy enter the club, are they using QR codes

  • Product knowledge: Test a staff member on a current promotion (add in note)

Member Lounge

  • Is the member lounge area welcoming, bright, clean and are there no staff lounging around?

Staff rooms/Offices

  • Staff kitchen clean and free from clutter, rubbish, foods and dirty dishes. Fridge and microwave clean.

  • Staff offices clean and free from clutter, rubbish

  • Please add photo of office cleanliness

  • If applicable, Lost property not excessive (taken to charity once a month)

  • PT belongings stored away in lockers or out of way

Childminding

  • Current FLG Childminding pricing & service operating hours up to date and available to view in booklet

  • Is Childminding clean and tidy? Are toys not is use stored appropriately.

  • Toys, arts/crafts/activity tools in good condition

Gym Floor & Ladies Only Area If applicable

  • Is the gym floor clean? Is functional equipment/dumbbells/weight plates stored correctly? No unused equipment left on the floor?

  • Check 5 pieces of cardio equipment - are they in good working order?

  • All equipment that is OUT OF ORDER has signage & been logged in Service Now?

  • Weights & Machines: Upholstery is in good condition and without tears

Group X

  • Equipment & mats stacked neatly? In good condition? Is there enough equipment available?

  • Are the bikes in spin room in good working order, if not is logged in Service Now and out of order sign/s visible

Bathrooms

  • Bathroom furniture clean, placed appropriately and in good condition (no upholstery tears)

  • Lockers are closed and in good working condition, any non functioning lockers logged in ServiceNow

  • Check 5 lockers - do they each have a hanger? (NA Goodlife)

  • Check of the back of toilet doors, are clip frames are in good order & displaying correct content

Swimming Pools/Spa

  • Pool aqua equipment tidy, in good condition and stored away when not in use

  • Pool gate in good condition

Relaxation zone

  • Music (If applicable) at appropriate level

  • Safety/etiquette signs present

  • Sauna operational - temperature OK. If not operational has a ServiceNow ticket been raised?

  • Monsoon shower operational

  • Steam room operational - temperature OK. If not operational has a ServiceNow ticket been raised?

Inspection - Overall

Marketing

  • Marketing using appropriate and up to date collateral. No expired promos or magazines etc

  • Branding and directional signage well presented and on brand. Logos and posters all on brand and all up to date?

  • Collateral not photocopied - no faded ink, no crinkles and not crooked. Clip frames used for posters, laminated if applicable

  • Inspect clip frames for appropriate posters - if posters not in clip frame they are laminated

  • Is the club free of unapproved third party advertising.

  • Digital marketing materials and timetable visible & operational

General

  • Is the air conditioning working in all sections of the club? Is it cooling the air adequately?

  • Notice boards in all areas are up to date <br>- Uncluttered <br>- Only relevant club info <br>- Notices/posters only to be on notice boards or clip frames

  • Clocks - showing correct time and in good condition

  • Walls and ceilings clean no chips, marks

  • Lights working (no dark areas) Any lights out logged in Service Now

  • Are all staff (including PT's) wearing a name badge, the correct uniform and neatly presented?

  • Are staff acting in a professional manner and engaging with members appropriately (no inappropriate dialogue)

  • Digi screens working. TV screens working and showing appropriate content

  • Music at safe and pleasant level

  • Rubbish bins are emptied and not dirty or overflowing

  • Furniture (bathrooms/pool/members lounge etc) in good condition and clearn

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.