Title Page
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Site conducted
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Conducted on
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Prepared by
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Form
Customer Information
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Using this form gives you a permanent record of what the complainant told you about their situation. Collect as much information as possible from the customer and advise they seek medical help if they haven’t done already and feel ill.
Contact Details
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Customer Name
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Date of Birth
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Address
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Phone Number
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Email
Hazard (If Applicable)
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Ensure you keep the proof of hazard.
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Type of Hazard
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Injury Sustained
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Proof / Evidence Decription
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Proof / Evidence Photo
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How did the Hazard Enter the Product?
Food Consumed
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What was consumed
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Description of Product(s)
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Amount consumed
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When was it consumed
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Has a Sample of the Product been kept for Evidence (Label, Do not touch, contain air tight and store in fridge away from other food.)
Service
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Who Served You?
Symptoms
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Are any symptoms being experienced?
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What symptoms are being experienced?
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When did the Symptoms Start?
Persons Affected
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Did anyone else eat the same food?
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Are other people who ate the food experiencing any symptoms?
Medical & Authorities
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Has a doctor been consulted?
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What was the diagnosis?
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Have the Health Authorities been contacted?
Other
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Is there any other important information that needs to be recorded?
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Was there other foods or beverages consumed before or after suspect meal?
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Description of foods