Title Page

  • Document No.

  • Audit Title

  • Host

  • Conducted on

  • Manager/Supervisor

  • Maintain neat and organized station - set up garnishes, condiments, keep incoming tickets organized, etc.

  • Notes/comments

  • Call out orders within 3 minutes to ensure timely communication between kitchen and servers

  • Notes/comments

  • Prepare appropriate garnishes and sauces for each dish

  • Notes/comments

  • Takes food out to floor within 5 minutes of entire ticket being ready for service

  • Notes/comments

  • 15/5 rule

  • Notes/comments

  • Maintain posture, eye contact, and smile with guest

  • Notes/comments

  • Present each menu item by name to guests

  • Notes/comments

  • Make a personal connection - be focused on each guest during interaction

  • Notes/comments

  • Respond to cues - offer refills, additional condiments, etc.

  • Notes/comments

  • Go the extra mile - make it BRILLIANT!

  • Notes/comments

  • Thank the guest/offer additional assistance/enjoy!

  • Notes/comments

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