Title Page
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Document No.
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Audit Title
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Host
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Conducted on
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Manager/Supervisor
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Maintain neat and organized station - set up garnishes, condiments, keep incoming tickets organized, etc.
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Notes/comments
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Call out orders within 3 minutes to ensure timely communication between kitchen and servers
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Notes/comments
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Prepare appropriate garnishes and sauces for each dish
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Notes/comments
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Takes food out to floor within 5 minutes of entire ticket being ready for service
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Notes/comments
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15/5 rule
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Notes/comments
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Maintain posture, eye contact, and smile with guest
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Notes/comments
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Present each menu item by name to guests
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Notes/comments
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Make a personal connection - be focused on each guest during interaction
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Notes/comments
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Respond to cues - offer refills, additional condiments, etc.
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Notes/comments
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Go the extra mile - make it BRILLIANT!
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Notes/comments
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Thank the guest/offer additional assistance/enjoy!
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Notes/comments
