Title Page

  • Document No.

  • Audit Title

  • Conducted on

  • Manager/Supervisor

  • Host

  • Appropriately stock cooler and condiments within 30 minutes of beginning shift

  • Notes/Comments

  • Use tray removal process cards on every tray

  • Notes/comments

  • Communicate clearly and efficiently with AYS

  • Notes/comments

  • Take orders out for delivery within 40 minutes of receiving order

  • Notes/comments

  • 15/5 Rule

  • Notes/comments

  • Respond to cues

  • Notes/comments

  • Make a personal connection - be focused on that guest/ask questions

  • Notes/comments

  • Go the extra mile - MAKE IT BRILLIANT!

  • Notes/comments

  • Maintain posture, eye contact, and smile with guest

  • Notes/comments

  • Perform full sweep of hotel for trays within last 30 minutes of shift

  • Notes/comments

  • Thank the guest/offer them to come back/be sincere

  • Notes/comments

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