Abby Caldwell

Room Service Audit Washington Dulles Airport Marriott

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Title Page

Document No.
Audit Title
Conducted on
Manager/Supervisor
Host

Appropriately stock cooler and condiments within 30 minutes of beginning shift
Notes/Comments
Use tray removal process cards on every tray
Notes/comments
Communicate clearly and efficiently with AYS
Notes/comments
Take orders out for delivery within 40 minutes of receiving order
Notes/comments
15/5 Rule
Notes/comments
Respond to cues
Notes/comments
Make a personal connection - be focused on that guest/ask questions
Notes/comments
Go the extra mile - MAKE IT BRILLIANT!
Notes/comments
Maintain posture, eye contact, and smile with guest
Notes/comments
Perform full sweep of hotel for trays within last 30 minutes of shift
Notes/comments
Thank the guest/offer them to come back/be sincere
Notes/comments

Abby Caldwell

Room Service Audit Washington Dulles Airport Marriott

Use this Template

Print as PDF

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