Title Page
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Document No.
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Steps of Service Audit PM Shift
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Conducted on
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Manager/Supervisor
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Host
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Follow 15/5 rule - greet guest with good evening/good afternoon
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Notes/Comments
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Acknowledge guest within 60 seconds of arrival
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Notes/Comments
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Offer to take food order - recommend two menu items
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Notes/Comments
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Bring cocktails ordered within 3 minutes of taking the order
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Notes/Comments
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Check back within 2 minutes after serving beverage
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Notes/Comments
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Once glass is 1/3 full, check/offer refill
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Notes/Comments
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Respond to cues!
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Notes/Comments
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Make a personal connection - be focused on that guest/ask questions
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Notes/Comments
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Go the extra mile - MAKE IT BRILLIANT!
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Notes/Comments
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Maintain posture, eye contact, and smile with guest
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Notes/Comments
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Thank the guest/offer them to come back/be sincere
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Notes/Comments
