Title Page

  • Document No.

  • Steps of Service Audit PM Shift

  • Conducted on

  • Manager/Supervisor

  • Host

  • Follow 15/5 rule - greet guest with good evening/good afternoon

  • Notes/Comments

  • Acknowledge guest within 60 seconds of arrival

  • Notes/Comments

  • Offer to take food order - recommend two menu items

  • Notes/Comments

  • Bring cocktails ordered within 3 minutes of taking the order

  • Notes/Comments

  • Check back within 2 minutes after serving beverage

  • Notes/Comments

  • Once glass is 1/3 full, check/offer refill

  • Notes/Comments

  • Respond to cues!

  • Notes/Comments

  • Make a personal connection - be focused on that guest/ask questions

  • Notes/Comments

  • Go the extra mile - MAKE IT BRILLIANT!

  • Notes/Comments

  • Maintain posture, eye contact, and smile with guest

  • Notes/Comments

  • Thank the guest/offer them to come back/be sincere

  • Notes/Comments

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