Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Behaviours ⚠️
Critical
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Partner is working with diarrhoea
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Partner is working with severe cough or runny nose
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Partner is working with an exposed infected lesion on hand, wrist or arm
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Partner is working with fever
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Partner is working with symptoms of vomiting
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Partner is working with jaundice (yellowing of skin or eyes)
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Exposed bandage on hand is not covered with a blue glove
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Ice touched with bare hands
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Ready to eat unpackaged food touched with bare hands
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Single use gloves washed and reused
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Did not wash hands after using rest room
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Did not wash hands before putting on gloves to handle food
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Did not wash hands before starting shift or after returning from break
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Did not wash hands after cleaning tasks
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Did not wash hands after coughing, sneezing or blowing nose
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Did not wash hands after eating drinking, smoking, chewing tobacco or gum (touching mouth)
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Did not wash hands after bussing tables or handling dirty dishes/equipment
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Did not wash hands after touching face, hair, or skin
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Did not wash hands after handling waste
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Did not use soap
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Did not scrub for min 20 seconds
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Did not dry hands
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Dried hands on apron
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Did not use the designated hand sink
Major
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Access to restroom hand sink is blocked
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Access to BOH hand sink is blocked
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Access to Drive Thru hand sink is blocked
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Access to FOH hand sink is blocked
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Items are stored in/on hand sink
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Other tasks are taking place at hand sink
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Soap dispenser is empty or not present
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Soap dispenser does not work
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Fingernails are artificial, have polish or coating of any kind
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Hair beyond shoulder length is not restrained
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Food handler is wearing jewellery on the wrist
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Finger nails are not trimmed or clean
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Food handler is wearing more than one plain ring
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Person in charge does not answer the following questions accurately : “What are some of the illness symptoms that would exclude a person from coming to work”
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Person in charge does not answer the following questions accurately : “What two actions should be taken if a partner informs you they behave been diagnosed with a notifiable disease and still has no symptoms”
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Person in charge does not answer the following questions accurately : “Where are the documented procedures indicating what to do if a vomit/diarrhoea (biohazard) event occurs in the store”
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Partner food/beverage is not stored in a designated, covered container in refrigerator
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Partner food/beverage is stored on shelving next to or above dry goods, small wares or single use items
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Partner food container is not labelled
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Partner is eating in front of house food storage area or food prep area
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Partner is drinking in front of house food storage or food prep area
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Partner is eating in back of house storage or food prep area
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Partner is drinking in back of house storage or food prep area
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Partner is smoking or vaping in store
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Partner is chewing tobacco in food service area
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Partner is chewing gum in food service area
MINOR
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Apron not removed before going on break
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Apron not removed before Using restroom
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Apron not removed before Cleaning restroom
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Apron not removed when taking out rubbish
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Apron is dirty at the beginning of the shift
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Partner personal items (not food) are stored near food or food contact surfaces
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Partner has not received food safety certification/training
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Partner Barista Food Safety induction not completed
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Supervisors have not completed Supervisor Training and working with title
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Store Managers have not completed any management training on safety or hygiene
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No food hygiene rating signage
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No letters of the store’s food hygiene rating status
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Food Safety Policy not present
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Personal Hygiene policy not present
Temperature 🌡️
CRITICAL
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Store is operating with a complete lack of mechanical refrigeration for TCS foods
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TCS food in bar unit held at > +8 degrees Celsius
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TCS food in BOH unit held at > +8 degrees Celsius
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Condiment bar carafes at > +8 degrees celsius
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TCS food in FOH unit held at > +8 degrees Celsius
MAJOR
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FOH Refrigerator air temp above required temperature
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BOH refrigerator air temp above required temperature
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Refrigerated display case air temp above required temperature
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Other refrigerators air temp above required temperature
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Product thermometer not present
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Product thermometer not functioning or calibrated properly
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Closing shift temps missing for refrigerators / freezers
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Opening shift temps missing for refrigerators / freezers
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Mid-day temps missing for refrigerated display case
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Received TCS food temps missing
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When required, corrective action not noted
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Temp logs have complete days missing
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Temp logs have complete weeks missing
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Temp logs completed in advance
MINOR
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FOH refrigerator/freezer gasket is not present
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FOH refrigerator/freezer gasket is in poor condition
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BOH refrigerator/freezer gasket is not present
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BOH refrigerator/freezer gasket is in poor condition
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Other refrigeration gasket is not present
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Other refrigerator gasket is in poor condition
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Items stored on top of BOH refrigerator/freezer blocking vents
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Items stacked in RTD/E case blocking air flow
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External rear grille area of display has 3 dimensional dust
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Reach in refrigerator shelves lined with cardboard, blocking air flow
Pests 🪳
Critical
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Fruit flies observed on food or inside pastry case
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Fruit flies observed in multiple areas of store
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Fruit flies observed on food contact surfaces
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House flies observes on food or inside pastry case
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House flies observed on food contact surfaces
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House flies observed in multiple areas of store
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Live rodent activity observed
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Dead rodent observed
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Chewed bags, nesting material or droppings observed
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Cockroaches observed in BOH
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Cockroaches observed in FOH
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Cockroaches observed in lobby/customer area
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Ants observed on food or in the pastry case
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Ants observed on food contact surfaces
Major
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Fruit flies observed in one area and not observed on food
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House flies observed in one area and not observed on food
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Ants observed in cabinets or on counter tops and not observed on food or food contact surfaces
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Exterior doors are not rodent proof
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Holes observed in wall and/or ceiling FOH
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Holes observed in wall and/or ceiling BOH
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Wall penetrations for incoming plumbing and/or electrical have gaps that are not sealed
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Ceiling tiles missing or dislodged
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Pest control devices placed on or above food prep areas
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Insect attractant light above food prep areas
Minor
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Ants observed on floor and not observed on food
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Plumbing fixtures not properly sealed to the wall or countertop
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Cabinetry/countertop not sealed to the wall or countertop
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Cabinetry/Countertop horizontal gaps/joints not sealed
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Wood rotted under stainless steel/ countertop
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Cabinets have water damage causing disintegration and rot
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Countertop excessively worn/damaged/pitted
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Cabinetry/Countertop has bare wood exposed
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Trash not disposed of as needed indoors
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Exterior pest harbourage present around building
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Exterior pest harbourage present around dumpster area
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Walls dirty in FOH
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Walls dirty in BOH
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Walls dirty in restrooms
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Wall tiles cracked/missing in FOH
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Wall tiles cracked/ missing in restrooms
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Bare wood/drywall exposed in FOH
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Bare wood/drywall exposed in BOH
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Minor damage to walls/ ceiling in FOH
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Minor damage to walls/ceiling in BOH
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Minor damage to walls/ceiling in restrooms
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Ceiling/ Vents dirty in FOH
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Ceiling/ Vents dirty in BOH
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Ceiling/ Vents dirty in Restrooms
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Ceiling damaged in FOH
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Ceiling damaged in BOH
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Ceiling damaged in restrooms
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Grout lines dissolved/ low
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Cove moulding damaged/missing
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Floor tiles missing or loose
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FOH area floors/baseboards/ drains not maintained clean
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BOH area floors/ baseboards/drains not maintained clean
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Restroom area floors/baseboards/drains not maintained clean
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No pest reports available
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Mop sink area dirty
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Mop stored in stagnant water
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Mop not stored to facilitate proper drying
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Prep sink leaking in FOH
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Prep sink leaking in BOH
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Hand sink leaking in FOH
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Hand sink leaking in BOH
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Hand sink leaking in Restrooms
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Dish machine/ three comp sink leaking
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Rest room sink/ urinal leaking
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Other sink/ equipment leaking
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Loose/ damaged plumbing fixture
Contamination 🧪
Critical
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Biohazard event is present that cannot be contained within 25ft
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Sewage observed backing up into facility
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Store is without drinking water
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Fire/Flood/Other Natural Disaster taking place
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Baristas have access to a functioning restroom facility
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Water temperature at warewashing sink is below 38 degrees Celsius
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Food or ice is contaminated with chemicals
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Food or ice is contaminated physically
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Manual warewashing, procedure not followed in correct order
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Unapproved food item present intended for customer consumption
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TCS food found expired per manufacturers use-by-date
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TCS food removed from original packaging is missing baristas written date code
Major
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Equipment drain lines are not properly protected by backflow
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Food items not stored covered/protected
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Food items stored in the restroom
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Food items stored on the floor
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Food contact items stored with visible dirt or food accumulation
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Food contact items stored chipped/cracked/rusted or otherwise damage
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Food contact items stored in the restrooms
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Food contact items stored on the floor
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Food contact items stored under drain lines/ dripping condensate
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Food contact items stored on a dirty surface
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In-use utensils not maintained clean
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In-use utensils chipped/cracked/rusted or otherwise damaged
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Cutting board has visible build up in grooves
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Cutting board chipped/cracked or otherwise damaged
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In-use ice scoops not maintained clean
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In use ice scoops chipped/cracked or otherwise damaged
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In-use ice scoops not stored in a clean designated container
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In-use steaming pitches have encrusted build up
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In-use food contact items not from an approved source
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Other In-use food contact items not maintained clean
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Other in-use food contact items chipped/cracked/rusted or otherwise damaged
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Required timer is not present, running or used properly
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In-use food contact items are not washed/rinsed and sanitized at least every 2 hours
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Food containers/packages in poor condition or evidence of tampering
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Damaged/recalled products are not stored seperately and/or not labelled “do not use”
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Foods/beverages taken out the original container are not name labelled
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Foods/ beverages repackaged onsite for retail missing required labelling
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TCS food found expired per manufacturers use-by date
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TCS food removed from original packaging is missing barista written date code
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FOH Ice bin lid is left open
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FOH ice machine lis is left open
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BOH ice bucket is not labelled for ice only and/or used for other purpose
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BOH ice machine drop plate has mold/slime build up
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BOH ice machine bin has mold/slime build up
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FOH Ice bin has mold/slime build up
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Ice machine gasket damaged
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Interior of ice machine chipped, cracked or otherwise damaged
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FOH ice bin lid cracked/split or otherwise damaged
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Chemical in unlabelled spray bottle/container
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Chemical stored in a food container or single-use food container
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Chemical label not readable
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Sanitiser container not labelled
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Chemicals not covered/sealed (excluding sanitizer buckets)
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Chemicals stored next to or above food/food contact/single use items
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Chemicals next to or above clean dishes
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Chemicals stored on/above clean drain board/sanitize basin of the 3 comp sink
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Chemicals stored on top of the dishwasher
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Chemicals on or above food preparation counters/sinks
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Dirty dish storage has potential to contaminate clean dishes
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Warewashing sink used for storage of cold food preparation counters/sinks
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Mechanical warewashing taking place with no detergent or liquid detergent less than 1cm
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Detergent is not available/ used for manual warewashing, when required
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Clean wiping cloths stored with chemicals or dirty items
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In-use wiping cloths left on counter, in/on sink, or on shelving
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Observed hair in contact with food
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Observed dust in contact with food
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Observed dust in contact with ice
MINOR
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Food contact items found stacked/nested while wet
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Soft sponge/eraser pad in dishwashing or food prep areas
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Steel wool pads in dishwashing or food prep areas
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Non-TCS food found without expiration date
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Non-TCS food found expired per use by date
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BOH fridge/freezer gasket dirty
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BOH fridge/freezer shelves dirty
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BOH fridge/freezer fan guards dirty
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BOH fridge/freezer interior dirty
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BOH fridge/freezer exterior dirty
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FOH fridge/freezer gaskets dirty
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FOH fridge/freezer shelves dirty
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FOH fridge/freezer fan guards dirty
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FOH fridge/freezer interior dirty
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FOH fridge/freezer exterior dirty
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Fridge/ freezer shelving not secure
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Fridge/freezer shelving notably rusted
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Ice build up observed inside freezer
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FOH handsink dirty
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BOH handsink dirty
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Restroom handsink dirty
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FOH prep sink dirty
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BOH prep sink dirty
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FOH dump sink dirty
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BOH dump sink dirty
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Dish sink dirty
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Dish sink faucets/sprayer dirty
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Shelving above dish sink dirty
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Dish machine dirty
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Countertops dirty
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Cabinets dirty FOH
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Cabinets dirty BOH
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Oven dirty or damaged
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Ventilation hood dirty or damaged
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BOH Metro Shelving/Storage units dirty or damaged
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Espresso machine dirty/ damaged
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Brewed coffee machine/ clover dirty or damaged
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Blender pitcher rinser dirty or damaged
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Blender housing/shroud dirty or damaged
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Ice machine exterior dirty or damaged
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Interior of condiment stand dirty
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Exterior of the condiment stand dirty
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Encrusted build up in sugar/sweetener dispenser
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Encrusted build up under napkin dispenser / trash ring
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Lighting dirty in FOH
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Lighting dirty in BOH
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Lighting dirty in restroom
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Lights out/missing in FOH
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Lights out/missing in BOH
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Lights out/missing in restroom
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Lights out/missing in fridge or freezer unit
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Lights not properly shielded/ shatter proof in FOH
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Lights not properly shielded/ shatter-proof in BOH
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Lights not properly shielded/ shatter- proof in Fridge/ Freezer
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Handrails dirty or in poor repair
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Toilet/s dirty
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No toilet paper
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Toilet paper not loaded into dispenser
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Baby changing table/unit dirty
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Doors dirty
Allergens ‼️
CRITICAL
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Person-in-charge does not answer the following question accurately: “What are some of the main allergens within our food and beverages”
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Person-in-charge does not answer the following question accurately: ‘Why are allergens so important to starbucks
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Person-in-charge does not answer the following question accurately: “Where are the different places to find allergen information for our products”
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Person-in-charge does not answer the following question accurately: “Why do we not guarantee that all our food and beverages are Allergen Free?”
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Person-in-charge does not answer the following question accurately: “What equipment is shared that can cause a risk of cross-contamination
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Allergen tablet unavailable
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Info not provided, partner unable to direct to allergen information
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Allergen in formation provided verbally
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Incorrect allergen info provided
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Paper based information in use
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Partner directed to the QR code
MAJOR
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Allergen sign not present in pastry case
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Allergen sign not present in the drive thru window
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Allergen POS sticker not present
MINOR
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Daily allergen check not completed
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Daily allergen check completed in advance
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When required corrective action not noted