Title Page

  • Site conducted

  • Conducted on

  • Prepared by

  • Location

Behaviours ⚠️

Critical

  • Partner is working with diarrhoea

  • Partner is working with severe cough or runny nose

  • Partner is working with an exposed infected lesion on hand, wrist or arm

  • Partner is working with fever

  • Partner is working with symptoms of vomiting

  • Partner is working with jaundice (yellowing of skin or eyes)

  • Exposed bandage on hand is not covered with a blue glove

  • Ice touched with bare hands

  • Ready to eat unpackaged food touched with bare hands

  • Single use gloves washed and reused

  • Did not wash hands after using rest room

  • Did not wash hands before putting on gloves to handle food

  • Did not wash hands before starting shift or after returning from break

  • Did not wash hands after cleaning tasks

  • Did not wash hands after coughing, sneezing or blowing nose

  • Did not wash hands after eating drinking, smoking, chewing tobacco or gum (touching mouth)

  • Did not wash hands after bussing tables or handling dirty dishes/equipment

  • Did not wash hands after touching face, hair, or skin

  • Did not wash hands after handling waste

  • Did not use soap

  • Did not scrub for min 20 seconds

  • Did not dry hands

  • Dried hands on apron

  • Did not use the designated hand sink

Major

  • Access to restroom hand sink is blocked

  • Access to BOH hand sink is blocked

  • Access to Drive Thru hand sink is blocked

  • Access to FOH hand sink is blocked

  • Items are stored in/on hand sink

  • Other tasks are taking place at hand sink

  • Soap dispenser is empty or not present

  • Soap dispenser does not work

  • Fingernails are artificial, have polish or coating of any kind

  • Hair beyond shoulder length is not restrained

  • Food handler is wearing jewellery on the wrist

  • Finger nails are not trimmed or clean

  • Food handler is wearing more than one plain ring

  • Person in charge does not answer the following questions accurately : “What are some of the illness symptoms that would exclude a person from coming to work”

  • Person in charge does not answer the following questions accurately : “What two actions should be taken if a partner informs you they behave been diagnosed with a notifiable disease and still has no symptoms”

  • Person in charge does not answer the following questions accurately : “Where are the documented procedures indicating what to do if a vomit/diarrhoea (biohazard) event occurs in the store”

  • Partner food/beverage is not stored in a designated, covered container in refrigerator

  • Partner food/beverage is stored on shelving next to or above dry goods, small wares or single use items

  • Partner food container is not labelled

  • Partner is eating in front of house food storage area or food prep area

  • Partner is drinking in front of house food storage or food prep area

  • Partner is eating in back of house storage or food prep area

  • Partner is drinking in back of house storage or food prep area

  • Partner is smoking or vaping in store

  • Partner is chewing tobacco in food service area

  • Partner is chewing gum in food service area

MINOR

  • Apron not removed before going on break

  • Apron not removed before Using restroom

  • Apron not removed before Cleaning restroom

  • Apron not removed when taking out rubbish

  • Apron is dirty at the beginning of the shift

  • Partner personal items (not food) are stored near food or food contact surfaces

  • Partner has not received food safety certification/training

  • Partner Barista Food Safety induction not completed

  • Supervisors have not completed Supervisor Training and working with title

  • Store Managers have not completed any management training on safety or hygiene

  • No food hygiene rating signage

  • No letters of the store’s food hygiene rating status

  • Food Safety Policy not present

  • Personal Hygiene policy not present

Temperature 🌡️

CRITICAL

  • Store is operating with a complete lack of mechanical refrigeration for TCS foods

  • TCS food in bar unit held at > +8 degrees Celsius

  • TCS food in BOH unit held at > +8 degrees Celsius

  • Condiment bar carafes at > +8 degrees celsius

  • TCS food in FOH unit held at > +8 degrees Celsius

MAJOR

  • FOH Refrigerator air temp above required temperature

  • BOH refrigerator air temp above required temperature

  • Refrigerated display case air temp above required temperature

  • Other refrigerators air temp above required temperature

  • Product thermometer not present

  • Product thermometer not functioning or calibrated properly

  • Closing shift temps missing for refrigerators / freezers

  • Opening shift temps missing for refrigerators / freezers

  • Mid-day temps missing for refrigerated display case

  • Received TCS food temps missing

  • When required, corrective action not noted

  • Temp logs have complete days missing

  • Temp logs have complete weeks missing

  • Temp logs completed in advance

MINOR

  • FOH refrigerator/freezer gasket is not present

  • FOH refrigerator/freezer gasket is in poor condition

  • BOH refrigerator/freezer gasket is not present

  • BOH refrigerator/freezer gasket is in poor condition

  • Other refrigeration gasket is not present

  • Other refrigerator gasket is in poor condition

  • Items stored on top of BOH refrigerator/freezer blocking vents

  • Items stacked in RTD/E case blocking air flow

  • External rear grille area of display has 3 dimensional dust

  • Reach in refrigerator shelves lined with cardboard, blocking air flow

Pests 🪳

Critical

  • Fruit flies observed on food or inside pastry case

  • Fruit flies observed in multiple areas of store

  • Fruit flies observed on food contact surfaces

  • House flies observes on food or inside pastry case

  • House flies observed on food contact surfaces

  • House flies observed in multiple areas of store

  • Live rodent activity observed

  • Dead rodent observed

  • Chewed bags, nesting material or droppings observed

  • Cockroaches observed in BOH

  • Cockroaches observed in FOH

  • Cockroaches observed in lobby/customer area

  • Ants observed on food or in the pastry case

  • Ants observed on food contact surfaces

Major

  • Fruit flies observed in one area and not observed on food

  • House flies observed in one area and not observed on food

  • Ants observed in cabinets or on counter tops and not observed on food or food contact surfaces

  • Exterior doors are not rodent proof

  • Holes observed in wall and/or ceiling FOH

  • Holes observed in wall and/or ceiling BOH

  • Wall penetrations for incoming plumbing and/or electrical have gaps that are not sealed

  • Ceiling tiles missing or dislodged

  • Pest control devices placed on or above food prep areas

  • Insect attractant light above food prep areas

Minor

  • Ants observed on floor and not observed on food

  • Plumbing fixtures not properly sealed to the wall or countertop

  • Cabinetry/countertop not sealed to the wall or countertop

  • Cabinetry/Countertop horizontal gaps/joints not sealed

  • Wood rotted under stainless steel/ countertop

  • Cabinets have water damage causing disintegration and rot

  • Countertop excessively worn/damaged/pitted

  • Cabinetry/Countertop has bare wood exposed

  • Trash not disposed of as needed indoors

  • Exterior pest harbourage present around building

  • Exterior pest harbourage present around dumpster area

  • Walls dirty in FOH

  • Walls dirty in BOH

  • Walls dirty in restrooms

  • Wall tiles cracked/missing in FOH

  • Wall tiles cracked/ missing in restrooms

  • Bare wood/drywall exposed in FOH

  • Bare wood/drywall exposed in BOH

  • Minor damage to walls/ ceiling in FOH

  • Minor damage to walls/ceiling in BOH

  • Minor damage to walls/ceiling in restrooms

  • Ceiling/ Vents dirty in FOH

  • Ceiling/ Vents dirty in BOH

  • Ceiling/ Vents dirty in Restrooms

  • Ceiling damaged in FOH

  • Ceiling damaged in BOH

  • Ceiling damaged in restrooms

  • Grout lines dissolved/ low

  • Cove moulding damaged/missing

  • Floor tiles missing or loose

  • FOH area floors/baseboards/ drains not maintained clean

  • BOH area floors/ baseboards/drains not maintained clean

  • Restroom area floors/baseboards/drains not maintained clean

  • No pest reports available

  • Mop sink area dirty

  • Mop stored in stagnant water

  • Mop not stored to facilitate proper drying

  • Prep sink leaking in FOH

  • Prep sink leaking in BOH

  • Hand sink leaking in FOH

  • Hand sink leaking in BOH

  • Hand sink leaking in Restrooms

  • Dish machine/ three comp sink leaking

  • Rest room sink/ urinal leaking

  • Other sink/ equipment leaking

  • Loose/ damaged plumbing fixture

Contamination 🧪

Critical

  • Biohazard event is present that cannot be contained within 25ft

  • Sewage observed backing up into facility

  • Store is without drinking water

  • Fire/Flood/Other Natural Disaster taking place

  • Baristas have access to a functioning restroom facility

  • Water temperature at warewashing sink is below 38 degrees Celsius

  • Food or ice is contaminated with chemicals

  • Food or ice is contaminated physically

  • Manual warewashing, procedure not followed in correct order

  • Unapproved food item present intended for customer consumption

  • TCS food found expired per manufacturers use-by-date

  • TCS food removed from original packaging is missing baristas written date code

Major

  • Equipment drain lines are not properly protected by backflow

  • Food items not stored covered/protected

  • Food items stored in the restroom

  • Food items stored on the floor

  • Food contact items stored with visible dirt or food accumulation

  • Food contact items stored chipped/cracked/rusted or otherwise damage

  • Food contact items stored in the restrooms

  • Food contact items stored on the floor

  • Food contact items stored under drain lines/ dripping condensate

  • Food contact items stored on a dirty surface

  • In-use utensils not maintained clean

  • In-use utensils chipped/cracked/rusted or otherwise damaged

  • Cutting board has visible build up in grooves

  • Cutting board chipped/cracked or otherwise damaged

  • In-use ice scoops not maintained clean

  • In use ice scoops chipped/cracked or otherwise damaged

  • In-use ice scoops not stored in a clean designated container

  • In-use steaming pitches have encrusted build up

  • In-use food contact items not from an approved source

  • Other In-use food contact items not maintained clean

  • Other in-use food contact items chipped/cracked/rusted or otherwise damaged

  • Required timer is not present, running or used properly

  • In-use food contact items are not washed/rinsed and sanitized at least every 2 hours

  • Food containers/packages in poor condition or evidence of tampering

  • Damaged/recalled products are not stored seperately and/or not labelled “do not use”

  • Foods/beverages taken out the original container are not name labelled

  • Foods/ beverages repackaged onsite for retail missing required labelling

  • TCS food found expired per manufacturers use-by date

  • TCS food removed from original packaging is missing barista written date code

  • FOH Ice bin lid is left open

  • FOH ice machine lis is left open

  • BOH ice bucket is not labelled for ice only and/or used for other purpose

  • BOH ice machine drop plate has mold/slime build up

  • BOH ice machine bin has mold/slime build up

  • FOH Ice bin has mold/slime build up

  • Ice machine gasket damaged

  • Interior of ice machine chipped, cracked or otherwise damaged

  • FOH ice bin lid cracked/split or otherwise damaged

  • Chemical in unlabelled spray bottle/container

  • Chemical stored in a food container or single-use food container

  • Chemical label not readable

  • Sanitiser container not labelled

  • Chemicals not covered/sealed (excluding sanitizer buckets)

  • Chemicals stored next to or above food/food contact/single use items

  • Chemicals next to or above clean dishes

  • Chemicals stored on/above clean drain board/sanitize basin of the 3 comp sink

  • Chemicals stored on top of the dishwasher

  • Chemicals on or above food preparation counters/sinks

  • Dirty dish storage has potential to contaminate clean dishes

  • Warewashing sink used for storage of cold food preparation counters/sinks

  • Mechanical warewashing taking place with no detergent or liquid detergent less than 1cm

  • Detergent is not available/ used for manual warewashing, when required

  • Clean wiping cloths stored with chemicals or dirty items

  • In-use wiping cloths left on counter, in/on sink, or on shelving

  • Observed hair in contact with food

  • Observed dust in contact with food

  • Observed dust in contact with ice

MINOR

  • Food contact items found stacked/nested while wet

  • Soft sponge/eraser pad in dishwashing or food prep areas

  • Steel wool pads in dishwashing or food prep areas

  • Non-TCS food found without expiration date

  • Non-TCS food found expired per use by date

  • BOH fridge/freezer gasket dirty

  • BOH fridge/freezer shelves dirty

  • BOH fridge/freezer fan guards dirty

  • BOH fridge/freezer interior dirty

  • BOH fridge/freezer exterior dirty

  • FOH fridge/freezer gaskets dirty

  • FOH fridge/freezer shelves dirty

  • FOH fridge/freezer fan guards dirty

  • FOH fridge/freezer interior dirty

  • FOH fridge/freezer exterior dirty

  • Fridge/ freezer shelving not secure

  • Fridge/freezer shelving notably rusted

  • Ice build up observed inside freezer

  • FOH handsink dirty

  • BOH handsink dirty

  • Restroom handsink dirty

  • FOH prep sink dirty

  • BOH prep sink dirty

  • FOH dump sink dirty

  • BOH dump sink dirty

  • Dish sink dirty

  • Dish sink faucets/sprayer dirty

  • Shelving above dish sink dirty

  • Dish machine dirty

  • Countertops dirty

  • Cabinets dirty FOH

  • Cabinets dirty BOH

  • Oven dirty or damaged

  • Ventilation hood dirty or damaged

  • BOH Metro Shelving/Storage units dirty or damaged

  • Espresso machine dirty/ damaged

  • Brewed coffee machine/ clover dirty or damaged

  • Blender pitcher rinser dirty or damaged

  • Blender housing/shroud dirty or damaged

  • Ice machine exterior dirty or damaged

  • Interior of condiment stand dirty

  • Exterior of the condiment stand dirty

  • Encrusted build up in sugar/sweetener dispenser

  • Encrusted build up under napkin dispenser / trash ring

  • Lighting dirty in FOH

  • Lighting dirty in BOH

  • Lighting dirty in restroom

  • Lights out/missing in FOH

  • Lights out/missing in BOH

  • Lights out/missing in restroom

  • Lights out/missing in fridge or freezer unit

  • Lights not properly shielded/ shatter proof in FOH

  • Lights not properly shielded/ shatter-proof in BOH

  • Lights not properly shielded/ shatter- proof in Fridge/ Freezer

  • Handrails dirty or in poor repair

  • Toilet/s dirty

  • No toilet paper

  • Toilet paper not loaded into dispenser

  • Baby changing table/unit dirty

  • Doors dirty

Allergens ‼️

CRITICAL

  • Person-in-charge does not answer the following question accurately: “What are some of the main allergens within our food and beverages”

  • Person-in-charge does not answer the following question accurately: ‘Why are allergens so important to starbucks

  • Person-in-charge does not answer the following question accurately: “Where are the different places to find allergen information for our products”

  • Person-in-charge does not answer the following question accurately: “Why do we not guarantee that all our food and beverages are Allergen Free?”

  • Person-in-charge does not answer the following question accurately: “What equipment is shared that can cause a risk of cross-contamination

  • Allergen tablet unavailable

  • Info not provided, partner unable to direct to allergen information

  • Allergen in formation provided verbally

  • Incorrect allergen info provided

  • Paper based information in use

  • Partner directed to the QR code

MAJOR

  • Allergen sign not present in pastry case

  • Allergen sign not present in the drive thru window

  • Allergen POS sticker not present

MINOR

  • Daily allergen check not completed

  • Daily allergen check completed in advance

  • When required corrective action not noted

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