Forbes - Bar/Lounge Service

Staff acknowledges the guest when reasonably possible. Once seated, the guest is greeted within one minute?

Staff is highly articulate and avoids slang and excessive use of phrase-fragments?

Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction?

Staff readily smiles and maintains an engaging expression?

Staff makes eye contact and keeps focus on the guest?

Staff exhibits a genuine sense of interest and concern for the guest?

It is not necessary to prompt staff, as they have anticipated all requirements and automatically provided or offered them?

Server can helpfully discuss details of beverages and bar offerings, including varieties of liquors, beers and wines available?

Staff performs the requirements of their department knowledgeably and proficiently. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance?

When known, the guest's name is used naturally as a signal of recognition?

Staff closes interactions with polite, appropriate remarks?

All staff encountered are wearing professional, clean and well-fitted uniforms?

All staff encountered are extremely well-groomed?

Staff maintains alert posture and behaves professionally in view of the guest?

Staff is discreet and unintrusive throughout the experience, while remaining attentive?

Staff does not decline any request without offering appropriate alternatives?

First drinks are served within four minutes of ordering at a table, or three minutes of ordering at the bar counter, unless otherwise advised by server?

Follow-up rounds are discreetly offered within one minute of glass being empty?

All items ordered are served accurately and server does not have to ask who ordered what?

Wine by the glass service includes demonstration of the label and pouring at the table?

Wine by the glass service includes an offer of a tasting sample?

Beverages have a distinctive presentation?

Beverages will be served in high quality glassware completely appropriate to the drink?

Beverages are served at appropriate temperatures?

Beverage pours/portions are generous and appropriate?

Mixed drinks and cocktails have a well-balanced/normal flavor, are appropriately garnished and all beverages are prepared precisely as specified by the guest?

All iced beverages are served with the appropriate style of ice?

Staff attentively maintains tabletop/bar counter area?

Beverage menu is in pristine condition, free of any damage?

Beverage menu is automatically provided and includes an exceptional and interesting variety of top-quality liquors and beers. Wines are also listed?

At least three well-chosen and diverse red wines, three white wines and one Champagne/sparkling wine are available?

The menu includes an exceptional specialty offering?

If provided, beverage menu features a selection of non-alcoholic beverage options?

A variety of snacks is freshly presented with the drinks?

If provided, snacks are of extremely high quality and distinctive in presentation?

If snacks are served, napkins are provided?

If provided, napkins are made of linen or cotton?

All drinks are served on linen or other distinctive coasters?

Glassware, china, cutlery and serving pieces are in excellent condition and completely clean and hygienic in appearance?

The guest's seating area is clean and in excellent condition?

The bar/lounge exhibits a well-organized and professional appearance; tables are uniformly set and quickly cleared as vacated?

The lounge environment is very comfortable, including appropriate temperature, and the air is fresh. If groups of guests are present, it is possible to select a table and/or bar space away from others?

If background music is provided, it is in a style appropriate to the lounge atmosphere, and volume and sound quality of music is comfortable; if live entertainment is provided, it is professional/polished in execution?

Service stations, bar counter and back bar area are always neatly maintained and eye appealing?

Bills are conveniently and discreetly presented, collected and accurately prepared?

Was there something particularly impressive about the bar/lounge experience?