Bar/Lounge Service (Forbes 2024)

Title Page

Services

Courtesy and Manners

Staff is highly articulate and avoids slang and excessive use of phrase-fragments.
Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction.
Staff readily smiles and maintains an engaging expression.
Staff makes eye contact and keeps focus on the guest.
Staff closes interactions with polite, and appropriate remarks.

Once the guest is seated, they are greeted within 1 minute.
First drinks are served within 5 minutes of offering at a table, or 4 minutes of ordering at the bar counter, unless otherwise advised by server.
Follow-up rounds are discreetly offered within 1 minute of glass being empty.
Vacated spaces are cleared within 3 minutes at the bar counter or within 5 minutes at a table.

Staff exhibits a genuine sense of interest and concern for the guest and/or demonstrates anticipatory service when appropriate and helpful.
Staff consistently and respectfully personalizes interactions, addressing the guest in accordance with their preference, if known.
Staff is discreet and unobtrusive throughout the experience, while remaining attentive.
Staff does not decline any request without offering appropriate alternatives.
Wine by the glass service includes an offer of a tasting sample.

It is not necessary to prompt staff, as they have anticipated all requirements and automatically provided or offered them.
Beverage menu includes an exceptional and interesting variety of top-quality liquors and beers. Wine by the glass are also listed.
At least one fresh snack is offered with the drinks.
If snacks are served, napkins are provided.
The seating arrangement is completely comfortable and adequately distanced from service traffic and other guests.
Music and/or entertainment are provided in a style appropriate to the bar/lounge setting; volume and sound quality and comfortable.
The bill is conveniently and discreetly presented and collected.

Server can helpfully discuss details of beverages and bar offering and provide appropriate recommendations, if asked.
Staff performs the requirements of their department knowledgeably and proficiently. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance.
All items ordered are served accurately and server does not have to ask who ordered what.
Wine by the glass service includes demonstration of the label and pouring at the table.
Staff attentively maintains tabletop/bar counter area.
The bar/lounge exhibits a well-organized and professional appearance; tables are uniformly set.
The bill is accurate.

All staff encountered are wearing clean and well-fitted uniforms.
Staff’s appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene.
Staff maintains alert posture and behaves professionally in the view of the guest.

Mixed drinks/cocktails are dynamically interesting and/or photogenic.
Beverages will be served in high quality glassware completely appropriate to the drink.
At least 3 we’ll-chosen and diverse red wines, 3 white wines, and 1 Champagne/sparkling wine are available by the glass.
Menu includes an exceptional specialty offering.
If provided, snacks are of extremely high quality and distinctive in presentation.
All drinks are served on distinctive coasters.

Beverage menu features at least 2 high quality non-alcoholic beverage options.
The lounge environment is comfortable, including appropriate temperature, and the air is fresh.

Facilities

Beverage menu and check presenter are in pristine condition, free of damage. Beverage menu is grammatically correct.
Serviceware is in excellent condition and completely clean and hygienic in appearance.
The guest’s seating area is clean and in excellent condition.
Service stations, bar counter and bar back area are always neatly maintained and eye appealing.