CPW - Format Survey

• Store Name

• Store Number

• Surveyed By

• Conducted on

  Date
• Store Address
  Address

Local Area

• What are your closest competitor stores?

  Select EE Vodafone O2 Three iSmash

  • EE
  • Vodafone
  • O2
  • Three
  • iSmash

External

• Please take an overview shot of the Shopfront including windows.

  Media

• Please take photos of All the External CPW branded signage (Including Retail park totems)

  Media

• What is the Logo type?

  The Carphone Warehouse

  Carphone Warehouse

• Please take a picture of the Ext Bus Stop Sign (If Applicable)

  Media

• What is the Quality of the External Decoration?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please give a brief description on the Quality of the External Decoration

• Is the external CPW signage illuminated or not?

  Internally Illuminated

  Externally Illuminated

  Not Illuminated

• How many windows do you have on the shopfront?

• Please take photos of each window and annotate the pictures to show a number ie: 1

  Media

• Please tell us the height Window 1 in millimetres

• Please tell us the width of Window 1 in millimetres

• Please tell us the height of Window 2 in millimetres

• Please tell us the Width of Window 2 in millimetres

• Please tell us the height of Window 3 in millimetres

• Please tell us the width of Window 3 in millimetres

• Please tell us the height of Window 4 in millimetres

• Please tell us the width of Window 4 in millimetres

• Please tell us the height of Window 5 in millimetres

• Please tell us the width of Window 5 in millimetres

• Please tell us the height of Window 6 in millimetres

• Please tell us the width of Window 6 in millimetres

• Please tell us the height of Window 7 in millimetres

• Please tell us the width of Window 7 in millimetres

• Please tell us the height of Window 8 in millimetres

• Please tell us the width of Window 8 in millimetres

• Please tell us the height of Window 9 in millimetres

• Please tell us the width of Window 9 in millimetres

• Please tell us the height of Window 10 in millimetres

• Please tell us the width of Window 10 in millimetres

• If you are unable to measure the Windows please specify

• Does the store have Windows Posters or Digital Window Screens?

  Window Poster

  Digital Window Poster

  Digital Window Screen

• Please take a picture of all Window Posters or Window Digital Screens

  Media

Internal/Shopfloor Items

• What type of doors are used for the entrance/exit?

  Sliding Doors

  Hinged Door

  Other

• What type of store is it?

  Traditional

  Traditional Plus

  Wireless

  Digital World

  Evo Store

• What type of security is covering the windows. Ie Shutters?

  Shutters

  Window smash film

  None

• If the store has shutters are they internal or external?

  Internal

  External

• Please take a pictures of each bay (starting from the left and working right) on the shopfoor.

  Media

• Please take pictures of each Mid-floor fixture

  Media

• How many marketplace baskets are on the shopfloor?

• Please take a picture of the shopfloor lighting

  Media

• What is the quality of the lighting?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please give a brief description of the quality of the shopfloor lighting

• Please take a picture of the ceiling

  Media

• What is the condition of the ceiling?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please give a brief description of the quality of the ceiling

• Please take a picture of the flooring

  Media

• What type of flooring is it?

  Wooden

  Tiled

  Carpet

• Please give a brief description of the quality of the flooring

Service Areas

• What type of customer service desk does this store have?

  Geek Squad

  Non Geek Squad

  Tech Hub

  Other

• Please take an overview photo of the service areas.

  Media

• What condition is your service desk in?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please give a brief description of the quality of your service desks

• Please take photos to support the condition of the consultation desks

  Media

• What condition are your Consultation desks in?

  Very poor

  Poor

  Reasonable

  Good

  Excellent

• Please give a brief description of the quality of your consultation desks

• How many tills on the shopfloor?

  Select 1 2 3 4 5 6 7 8 9 10

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• How many Signature Pads does the store have?

  Select 1 2 3 4 5 6 7 8 9 10

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• How many PinPoints does the store have?

  Select 1 2 3 4 5 6 7 8 9 10

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

BOH - Colleague Areas/ Offices

• Please take a pictures of the Back of house offices (Internals)

  Media

• Please take a picture of the staff amenities area

  Media

• Please take a picture of the Toilets

  Media

• Which type of hand drying facility do the toilets have?

  Electric Hand Dryer

  Paper Towel

• Please take a picture of the Gunnebo / Stock safe / Stock room

  Media

• How many Gunnebo / Stock safes do you have?

• Please take a picture of the notice boards

  Media

• How many noticeboards do you currently have?

• How many tills Back of house?

  Select 1 2 3 4 5 6 7 8 9 10

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10