Vision Department Survey

• Store Name & Number

• Surveyed by

• Conducted on

  Date
• Store address
  Address

• Important: Please report any risk to colleague or customer safety immediately & act accordingly via Company Best Practice
  

• Please take photographs over view of the Vision Department prior to conducting the survey & also of any relevant sections that support any findings from the survey.

  Media

Knowhow TV

• Is the content playing on the Knowhow TV the correct content?

  Yes

  No

  N/A

LSTV + SSTV Department

• Is there a 1080p (black) & 4k (white) HDMI cable available for each product location?

  Yes

  No

  N/A

• Please provide photos showing examples of the wiring on plinths.

  Media

• Are the 4k (white) cables only being used in 4k products?

  Yes

  No

  N/A

• Have all manufacturer USB drives (demo content) been removed from TV's connected to the demo system?

  Yes

  No

  N/A

• If 'no' remove them & pass to Manager or unplug the HDMI cable.

  Removed from Product

  Unplugged HDMI cable

• Is the content playing in the TV department the latest promo messaging?

  Yes

  No

  N/A

• If 'no' list which areas of the areas are playing old content on the store layout using 'Incorrect content' . Attach picture of store layout here

  Media

• Are all TV's playing the content in sync?

  Yes

  No

  N/A

• If 'no' list which areas of the areas are out of sync on the store layout using 'Out of Sync'. . Attach picture of store layout here

  Media

• Are the 4k (white) HDMI cables in the TV area all in good condition (not broken)?

  Yes

  No

  N/A

• If 'no', how many are broken?

• List number of broken cables in each location on store layout using 'xx broken white cables'. Attach picture of store layout here

  Media

• Are the 1080p (black) cables in the TV area all in good condition (not broken)?

  Yes

  No

  N/A

• If 'no', how many are broken?

• List number of broken cables in each location on store layout using 'xx broken black cables'. Attach picture of store layout here

  Media

• Are the 4k (white) splitter boxes in the TV area working?

  Yes

  No

  N/A

• If 'no' how many are broken?

• List number of broken splitters in each location on store layout using 'xx broken white splitters'. Attach picture of store layout here

  Media

• Is the 4k>1080p downscaler plugged into the first white splitter box per plinth / wall feed?

  Yes

  No

  N/A

• If 'no' list which areas are missing the downscaler on the store layout using 'Downscaler missing'. Attach picture of store layout here

  Media

• Are the 1080p (black) splitter boxes in the TV area working?

  Yes

  No

  N/A

• If 'no' how many are broken?

• List number of broken splitters in each location on store layout using 'xx broken black splitters'. Attach picture of layout here

  Media

• Are the media players plugged into the data network with flashing lights on the rear to show connection?

  Yes

  No

  N/A

• If 'no' indicate which players aren't connected on a copy of the store layout by recording "media not connected" on the relevant plinth / wall bay. Attach picture of layout here

  Media

• Are the IR 'eyes' visible for each media player within the vision area?

  Yes

  No

  N/A

• Is there an IR 'eye' connected to each media player within the vision area?

  Yes

  No

  N/A

• If 'no' how many are missing?

• List location of each missing 'eye' on store layout using 'IR eye missing' attach picture of layout here

  Media

• Note the last 4 digits of the MAC address of each media player on a copy of the store layout. (inc. Knowhow and customer services)

  Yes

  No

  N/A

• Does the store have at least 1 working remote control for the system?

  Yes

  No

  N/A

• Is any equipment removed from the displays still on site?

  Yes

  No

  N/A

• Provide detail of where kit is and how it is stored (eg. 5 totes of cables upstairs in warehouse)

• Are there any missing plinth cable access covers, end 'bungs', damaged plinths or any other fixture related item that could be addressed?

• Are there any further comments or notes regarding the 4k system for this store?

• Add media

  Media