FRURT - Franchise Standards Audit

• Document No.

• Audit Title

• Franchisee

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Top 5 areas of Focus

• Guest Acknowledgement<br>All customers acknowledged in 10 sec

  Yes

  No

  N/A

• Machines are clean including drip trays and cylinders are full?<br>

  Yes

  No

  N/A

• Topping bar is clean and full?<br>

  Yes

  No

  N/A

• Every customer is thanked and invited to return<br>

  Yes

  No

  N/A

• Restroom / WC is clean?<br>

  Yes

  No

  N/A

Build Team

• Employees are in complete uniform?

  Yes

  No

  N/A

• Team is aware of new Flavors,toppings and promos?

  Yes

  No

  N/A

Build Sales

• Clean and inviting curb appeal(Sidewalks,flags,floor stands, window and window ledges)?

  Yes

  No

  N/A

• POS, Scales, Syrup dispenser and whip cream unit is clean and organized?<br>

  Yes

  No

  N/A

• Topping Bar, topping labels,sneeze guard and lamps are clean and topping bat is full?

  Yes

  No

  N/A

• Machines, inner and outer drip trays and flavor cards are clean?

  Yes

  No

  N/A

• Good quality yogurt from all machines.(texture)?

  Yes

  No

  N/A

• Team is executing full circle?

  Yes

  No

  N/A

• POP/Marketing Materials posted correctly and not missing?

  Yes

  No

  N/A

• Lobby and patio is clean and ready for customers?(Tables,chairs,floors,walls,windows and restroom)?

  Yes

  No

  N/A

Build Profits

• Scales are calibrated?

  Yes

  No

  N/A

• Products are within proper temperature? Temp log is completed filled with manager signatures for last 30 days?

  Yes

  No

  N/A

• No expired product? FIFO is happening?

  Yes

  No

  N/A

• Rubbish are clean and not overflowing?

  Yes

  No

  N/A

• All required yogurt Flavors and toppings available?

  Yes

  No

  N/A

• Safe inventory is completely filled out?

  Yes

  No

  N/A

• BOH is clean and organized?(Drains,walls,floorsand manager station)

  Yes

  No

  N/A

• No coupons lying around POS area? or unauthorised posters in window.

  Yes

  No

  N/A

• Safe keys are not left out?

  Yes

  No

  N/A

• Cash is not left out on Manager station or near the POS area?

  Yes

  No

  N/A

Safety

HEALTH & SAFETY

FIRST AID

• Is correct First Aid Signage displayed? (Add picture)

  Yes

  No

• Is there an appointed Emergency First Aider in store?

  Yes

  No

• Is the First Aid Kit accessible to staff?

  Yes

  No

• Is the First Aid kit stocked up and maintained?

  Yes

  No

• What is missing?

• Is there an Eyewash kit available?

  Yes

  No

• Is there an Accident Report book available to view?

  Yes

  No

• Is the Accident Report book being kept up to date?

  Yes

  No

• Any further comments on First Aid?

FIRE SAFETY

• Is the correct Fire Safety Signage displayed?

  Yes

  No

• Is there a Fire Extinguisher available?

  Yes

  No

• Is there a Fire Blanket available?

  Yes

  No

• Is there a Fire Alarm available?

  Yes

  No

• Is there Fire Emergency Lighting?

  Yes

  No

• Is all Fire Equipment in good working condition?

  Yes

  No

• Are the Fire Exits clear and free of blockages?

  Yes

  No

• Is the Fire Risk Assessment available on request?

  Yes

  No

• Is there an appointed Fire Safety company that services the equipment?

  Yes

  No

• Are there records of staff Fire Safety Training?

  Yes

  No

• Any further comments on Fire Safety?

FOOD SAFETY / HACCP

• Is the HACCP policy available?

  Yes

  No

• Is the allergens information available on request?

  Yes

  No

• Are the processes in place to avoid cross contamination of allergens being enforced and implemented?

  Yes

  No

• Is the Training Record for Food Safety and Allergens available on request?

  Yes

  No

• Are there Records of Fridge Temperatures available on request?

  Yes

  No

• Are the correct Hand washing signs in place?

  Yes

  No

• Is the Hand wash sink free of items?

  Yes

  No

• Is the Hand wash sink topped up with soap and hand towels?

  Yes

  No

• Are all perishables in the fridge dated and labelled clearly?

  Yes

  No

• Is there a record of food wastage available on request?

  Yes

  No

• Is a First in First out process being implemented in all storage areas?

  Yes

  No

• Food Safety Level 2 Certificate(s) available to view on request?

  Yes

  No

• Any further details on Food Safety and HACCP systems?

COSHH - Control of Substances Hazardous to Health

• Is there a record of COSHH Staff Training available on request?

  Yes

  No

• Are all cleaning products stored safely?

  Yes

  No

• Are all cleaning products labelled clearly?

  Yes

  No

• Is there PPE available for staff to use?

  Select Disposable Gloves Rubber Gloves Protective Eye Wear No

  • Disposable Gloves
  • Rubber Gloves
  • Protective Eye Wear
  • No

• Is there information on all cleaning chemicals available on request / in an emergency?

  Yes

  No

• Any further details on COSHH processes.

Equipment

• All stand pipes are inserted in machines including orifice?

  Yes

  No

  N/A

• Agitators are ON? Or yogurt is stirred every hour and log is available?

  Yes

  No

  N/A

• Shakers,cambros,spoons and tongs are in great condition?

  Yes

  No

  N/A

• Knives, cutting boards, safety gloves are available and in great condition?

  Yes

  No

  N/A

• All permits (sellers, health, dairy, business, weights and measures and police permits are current and posted in frames?

  Yes

  No

  N/A

Overall Site Visit

• Positives

  Safe

  At Risk

  N/A