Warrens Bakery Brand Standards Audit 1.5

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

Outside (customer journey)

• External signage well maintained and clean?

  Yes

  No

  N/A

• Is the entrance free from litter?

  Yes

  No

  N/A

• Are A-boards up to date, clean and maintained?

  Yes

  No

  N/A

• Is there a show stopping window? (As per the Brand Standards Manual)

  Yes

  No

  N/A

• Are windows clean and smear free?

  Yes

  No

  N/A

• Is the window bed and shelf clean and crumb free?

  Yes

  No

  N/A

Cleanliness

• Is the ceiling and vents clean and dust free?

  Yes

  No

  N/A

• Are the walls, floor and skirts clean and well maintained?

  Yes

  No

  N/A

• Are the wet floor signs used as needed and away from customer sight when not in use?

  Yes

  No

  N/A

• Are the cabinets clean and the the glass smear free?

  Yes

  No

  N/A

• Is the till point clean, crumb and clutter free?

  Yes

  No

  N/A

• Is all outstanding maintenance correctly reported and urgent items followed up by the managers? (please comment and use pictures)

  Yes

  No

  N/A

Hot display

• Is there an appropriate amount of product in the hot display and in the oven at the time?

  Yes

  No

  N/A

• Are all the products being displayed in an appealing manner with no gaps?

  Yes

  No

  N/A

• Are the pasties baked to perfection?

  Yes

  No

  N/A

• Is there a culture of keeping the hot counter crumb free?

  Yes

  No

  N/A

• Are there a minimum of 6 medium pasty's ready?

  Yes

  No

  N/A

• Are pasties at the correct temperature ( 60-70 deg)?

  Yes

  No

  N/A

• Are Green tongs being used for vegetarian products?

  Yes

  No

  N/A

Pastry counter

• Are products displayed as per the Brand Standards Manual?

  Yes

  No

  N/A

• Are all morning goodsin the window display available inside?

  Yes

  No

  N/A

• All products are good quality?

  Yes

  No

  N/A

• Evidence stock is moved around to create full and appealing displays?

  Yes

  No

  N/A

Chillers and Coldwells

• Appropriate range of drinks available, stocked and facing forward?

  Yes

  No

  N/A

• Fridge holding product at correct temperature?

  Yes

  No

  N/A

• Enough sandwiches, rolls and baguettes availble for the time of day?

  Yes

  No

  N/A

• Baguettes baked to standard?

  Yes

  No

  N/A

• Sandwiches, rolls and baguettes produced to specification?

  Yes

  No

  N/A

• All sandwiches, rolls and baguettes correctly labelled?

  Yes

  No

  N/A

• **FOR SANDWICH DELI ONLY** Do the deli ingredients look fresh and appealing ?

  Yes

  No

  N/A

Bread boxes

• Do bread boxes look appealing and random?

  Yes

  No

  N/A

• Bread box signage and bread tins used to fill low stocked boxes effectively?

  Yes

  No

  N/A

• Does the shop order enough bread? (not running out too early)?

  Yes

  No

  N/A

Hot Drinks

• Is the coffee machine and equipment clean and well maintained?

  Yes

  No

  N/A

• Are the team trained correctly and making hot drinks to standard?

  Yes

  No

  N/A

Tills, baskets and floating shelves

• Is all stock in date and stock rotated?

  Yes

  No

  N/A

• Minimum of 4 crisp flavours fully stocked in buckets?

  Yes

  No

  N/A

• Are pick up lines available by till points as per the Brand Standards Manual?

  Yes

  No

  N/A

• Are baskets and shelves fully stocked and looking appealing?

  Yes

  No

  N/A

P.O.S

• Are all products that require a price descriptor correctly labeld?

  Yes

  No

  N/A

• Are all price labels clean and in good condition (holders and label)?

  Yes

  No

  N/A

• Are all posters current and in good condition?

  Yes

  No

  N/A

• Are the A4 posters time relevant, clean and clearly displayed?

  Yes

  No

  N/A

Customer Service

• Are all staff in the correct uniform ( hats, hair nets and badges) ?

  Yes

  No

  N/A

• Is 'Taste me Try me' executed to standard and being offered by staff?

  Yes

  No

  N/A

• Are all team members demonstrating positive behaviours?

  Yes

  No

  N/A

• Are customers acknowledged quickly with a smile and a verbal greeting?

  Yes

  No

  N/A

• Team members demonstrate good product knowledge?

  Yes

  No

  N/A

• Team members offering Meal Deals and upselling?

  Yes

  No

  N/A

• Are team members engaging customers (suggesting products and using marketing materials)?

  Yes

  No

  N/A