FRURT - Franchise Standards Audit

• Document No.

• Franchisee

• Conducted on

  Date

• Prepared by

• Location
  Address

Top 5 areas of Focus

• Guest Acknowledgement<br>All customers acknowledged in 10 sec

  Yes

  No

  N/A

• Machines are clean including drip trays and cylinders are full?<br>

  Yes

  No

  N/A

• Topping bar is clean and full?<br>

  Yes

  No

  N/A

• Every customer is thanked and invited to return<br>

  Yes

  No

  N/A

• Restroom / WC is clean?<br>

  Yes

  No

  N/A

Team

• Employees are in complete uniform?

  Yes

  No

  N/A

• Team is aware of new Flavours,toppings, allergens and promos?

  Yes

  No

  N/A

• Are team members aware of Vegan and dairy yogurts?

  Yes

  No

  N/A

• Is hair tied up and jewelry removed?

  Yes

  No

  N/A

• Are team members able to explain the FRURT concept to new customers

  Yes

  No

  N/A

Build Sales

• OUTSIDE Clean and inviting curb appeal (Flags,floor stands, Rubbish free window and window ledges)?

  Yes

  No

  N/A

• Is signage fully working and lit?

  Yes

  No

  N/A

• POS, Scales, Sauce bottles are clean and organised?<br>

  Yes

  No

  N/A

• Topping Bar, topping labels,sneeze guard and lamps are clean and topping bat is full?

  Yes

  No

  N/A

• Till area clean, tidy and clutter free?

  Yes

  No

  N/A

• Machines, inner and outer drip trays and flavour signs are clean?

  Yes

  No

  N/A

• All Yogurt machines on and working?

  Yes

  No

  N/A

• Good quality yogurt from all machines.(texture)?

  Yes

  No

  N/A

• POP/Marketing Materials posted correctly and not missing?

  Yes

  No

  N/A

• Store is clean and ready for customers? (Tables,chairs,floors,walls,windows and restroom)?

  Yes

  No

  N/A

Build Profits

• Scales are calibrated?

  Yes

  No

  N/A

• Coffee Grinder, Coffee Machine, Steam wand and Coffee heads all checked and working?

  Yes

  No

  N/A

• Products are within proper temperature? Temp log is completed filled with manager signatures for last 30 days?

  Yes

  No

  N/A

• No expired product? FIFO is happening?

  Yes

  No

  N/A

• Rubbish bins are clean and not overflowing?

  Yes

  No

  N/A

• All required yogurt Flavours and toppings available?

  Yes

  No

  N/A

• Safe and tills reconciled twice daily?

  Yes

  No

  N/A

• BOH is clean and organized?(Drains,walls and floors)

  Yes

  No

  N/A

• No external flyers lying around POS area? or unauthorised posters in window.

  Yes

  No

  N/A

Safety

HEALTH & SAFETY

FIRST AID

• Is correct First Aid Signage displayed? (Add picture)

  Yes

  No

• Is there an appointed Emergency First Aider in store?

  Yes

  No

• Is the First Aid Kit accessible to staff?

  Yes

  No

• Is the First Aid kit stocked up and maintained?

  Yes

  No

• Is there an Accident Report book available to view?

  Yes

  No

• Is the Accident Report book being kept up to date?

  Yes

  No

• Any further comments on First Aid?

FIRE SAFETY

• Is there a Fire Extinguisher available?

  Yes

  No

• Is there a Fire Alarm available?

  Yes

  No

• Is there Fire Emergency Lighting?

  Yes

  No

• Is all Fire Equipment in good working condition?

  Yes

  No

• Are the Fire Exits clear and free of blockages?

  Yes

  No

• Is there an appointed Fire Safety company that services the equipment?

  Yes

  No

FOOD SAFETY

• Is the allergens information available on request?

  Yes

  No

• Are the processes in place to avoid cross contamination of allergens being enforced and implemented?

  Yes

  No

• Is the Training Record for Food Safety and Allergens available on request?

  Yes

  No

• Are the correct Hand washing signs in place?

  Yes

  No

• Is the Hand wash sink free of items?

  Yes

  No

• Is the Hand wash sink topped up with soap and hand towels?

  Yes

  No

• Are all perishables in the fridge dated and labelled clearly?

  Yes

  No

• Is there a record of food wastage available on request?

  Yes

  No

Equipment

• All stand pipes are inserted in machines including orifice?

  Yes

  No

  N/A

• Agitators are ON? Or yogurt is stirred every hour?

  Yes

  No

  N/A

• Shakers,buckets, blenders ,spoons and tongs are in great condition?

  Yes

  No

  N/A

• Knives, cutting boards, safety gloves are available and in great condition?

  Yes

  No

  N/A

Overall Site Visit

• Positives

  Safe

  At Risk

  N/A