Full Store Visit Template

External signage clean and lighting fully working

Shop front tidy and clean

Store windows clean and have no 'unnecessary ' signage

External POS tidy, clean and fit for purpose

Shop floor clean and uncluttered

Store lighting working correctly and all tubes / bulbs / panels in full operation

Is the CCTV and alarm system fully working?

Floor mat clean, presentable and the correct orientation

Ambient shelves clean

Chilled / freezer shelves clean

Shelf edge stripping clean, in good condition and no third party material.

Baskets available at the entrance of the store

Is the warehouse in an acceptable state?

Is the toilet clean and tidy?

Is the staff kitchen area clean and tidy?

Shelf edge labels in situ across the store. <10 - Good <20 Fair >20 Poor

Promotion labels in situ across all promotions and presented within the POS holders

Promotion execution

Are the Manager Specials well executed and priced accordingly

Are the staff upselling the relevant product at the till?

Counter clean and clutter free

Produce presentable & good quality control

General availability ambient

General availability chill & freeze

Good stock rotation across the store

Does the store have an adequate 'Store handover' procedure?

Are all the SOR products being actioned correctly and checked accordingly?

Are the cash office procedures being adhered to?

Are the coupons being processed correctly?

Are the newspaper returns being processed and managed correctly?

Is the office secure, cigarettes locked away securely and scratchcards in the safe?

Does the Store Manager know their weekly sales / budgets/ comparison data?

Is the store in control of their worked hours, know their contracted hours and understand the need to flex labour when needed?

Is the Store Manager in control of their Sales Exceptions and reporting daily?

Is the Store Manager regularly reviewing waste and analysing the weekly waste reports and addressing the issues contained within it?

Is the negative stock report being ran at least 3 times a week and adjusted CORRECTLY?

Are the Sharepoint Actions up to date?

Does the Store Manager follow the process around accepting deliveries and Claims?

Does the Store Manager understand the 'Five Fundamentals of Availability'?

Is the compliance diary being used and is kept up to date?

Are the price change reports being printed off prior to till sends? Are they all filed and the dates run consecutively?

Are the staff rota's prepared / communicated and updated on 'Teams' three weeks in advance?

Is the Manager rota uploaded 3 weeks in advance?

Is the Holiday tracker being used correctly and fully up to date?

Are the temperature checks being carried out and all necessary paperwork updated?

Is the store carrying out regular cigarette / vape stocktakes?

Are all service machines clean and operational?

Is the Food 2 Go Compliance diary in place and correctly completed?

Is the Paypoint / Payzone / Hermes services all in working order?

Are the services clearly marketed with reasonable POS?

Is there any opportunity for new services or a meal deal?