Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Store Standards
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External signage clean and lighting fully working
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Shop front tidy and clean
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Store windows clean and have no 'unnecessary ' signage
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External POS tidy, clean and fit for purpose
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Shop floor clean and uncluttered
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Store lighting working correctly and all tubes / bulbs / panels in full operation
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Is the CCTV and alarm system fully working?
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Floor mat clean, presentable and the correct orientation
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Ambient shelves clean
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Chilled / freezer shelves clean
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Shelf edge stripping clean, in good condition and no third party material.
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Baskets available at the entrance of the store
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Is the warehouse in an acceptable state?
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Is the toilet clean and tidy?
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Is the staff kitchen area clean and tidy?
Store process
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Shelf edge labels in situ across the store. <10 - Good <20 Fair >20 Poor
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Promotion labels in situ across all promotions and presented within the POS holders
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Promotion execution
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Are the Manager Specials well executed and priced accordingly
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Are the staff upselling the relevant product at the till?
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Counter clean and clutter free
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Produce presentable & good quality control
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General availability ambient
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General availability chill & freeze
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Good stock rotation across the store
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Does the store have an adequate 'Store handover' procedure?
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Are all the SOR products being actioned correctly and checked accordingly?
Compliance
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Are the cash office procedures being adhered to?
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Are the coupons being processed correctly?
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Are the newspaper returns being processed and managed correctly?
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Is the office secure, cigarettes locked away securely and scratchcards in the safe?
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Does the Store Manager know their weekly sales / budgets/ comparison data?
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Is the store in control of their worked hours, know their contracted hours and understand the need to flex labour when needed?
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Is the Store Manager in control of their Sales Exceptions and reporting daily?
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Is the Store Manager regularly reviewing waste and analysing the weekly waste reports and addressing the issues contained within it?
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Is the negative stock report being ran at least 3 times a week and adjusted CORRECTLY?
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Are the Sharepoint Actions up to date?
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Does the Store Manager follow the process around accepting deliveries and Claims?
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Does the Store Manager understand the 'Five Fundamentals of Availability'?
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Is the compliance diary being used and is kept up to date?
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Are the price change reports being printed off prior to till sends? Are they all filed and the dates run consecutively?
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Are the staff rota's prepared / communicated and updated on 'Teams' three weeks in advance?
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Is the Manager rota uploaded 3 weeks in advance?
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Is the Holiday tracker being used correctly and fully up to date?
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Are the temperature checks being carried out and all necessary paperwork updated?
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Is the store carrying out regular cigarette / vape stocktakes?
Services / Food to go
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Are all service machines clean and operational?
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Is the Food 2 Go Compliance diary in place and correctly completed?
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Is the Paypoint / Payzone / Hermes services all in working order?
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Are the services clearly marketed with reasonable POS?
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Is there any opportunity for new services or a meal deal?
Visit Summary
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Summary / Further actions